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Recover Boot disk does not show Synology NAS drives

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Support,

I have been backing up my hard drives to Synology NSA devices. I need to do a restore and the menu shows "NSA" but does not show any drives within the NSA.

How can disk images be restored when they are located on NSA? I loaded in the new version of 2013, but the menu options remain the same.

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I think you mean NAS (Network Attached Storage), not NSA. :)

Could you turn on the FTP service of the Synology and make the backups available to the True Image boot DVD (which I presume is what you are trying to recover with) via that protocol? Make sure you know the IP address of your Synology, as well as any login credentials, so you can connect to it using FTP with True Image.

I have the same problem. I have found that the following works. Either type in the IP address of your Synology NAS in the file address field at the bottom as \\123.123.1.123\ or the other option that works for me is to look in the Local Computers in the left hand pane. I'm not sure why the Synology NAS does not show up inder NAS as I have an older Seagate Black Armor NAS that shows up there just fine.

accidentally duped

When using ATI with a network drive, use a UNC path to your NAS device for a backup destination, not a typical friendly "mapped" drive. e.g.
\\192.168.2.25\My Backups\

It should also be possible to use a UNC path that includes server name rather than IP, such as
\\server1\My Backups\

ATI will not automatically detect a NAS drive. Once you start typing the destination path (click "Browse", type in the "File name" field), you will be prompted for a username and password. You must use enter the username and password that has permissions to access the NAS share you are saving to.

Many users have had issues with NAS, not because of Acronis but because the router gets overloaded with data throughput and cannot keep a consistent enough connection with the NAS for True Image to image or restore. Certain models of router and known to suffer from this issue.