No Acronis Recovery Tab with 64bit windows?
Hi,
This is what I have observed so far:
1. With 2014 trial on 32bit windows 7, I have this tab visible with files or no files. It's just like 2013 version.
2. I have 64bit windows 7 using 2013 and this tab is here.
3. Upgraded 2013 on 64bit windows 7 to 2014 and the tab itself is disappeared, even that windows integration tick box is ticked.
4. Tried reinstall but the result is same.
5. I have windows 8 Pro 64bit in virtual machine that I'm trying out (this is RTM release and not 8.1 from MSDN) and installed 2014 trial, and find no tab in there as well.
Is this supposed be only for 32bit version of host? It's bit shame that it is very useful tool to find previous backed up version. Because of this, I have reverted back to 2013 version for now.
I also missed the control panel take over bat that was very minor and I can live without.
Just wondering...
I am seeing the Tabs running Windows 8 Pro 64.
Ian
Not that one, I see that but one that comes with property dialogue of files and folders.
Windows integrated ones. Above is from 2013 version whcih I reverted back.
Thanks for reply.
I see what you mean, integration doesn't seem to be working. It was in the first beta build, something seems to have been altered.
Thanks for confirmation Colin , appreciated.
In the way I'm glad it's not only me nor something related to the installation process.
Other than that part it was working and generally I liked new version but this integration was one of my reason that I choose this product. I'll see how Acronis come up with the issue.
I submitted the support request (case no: 01990378), but somewhat they tied up this to another person called William who use 2009 version. Not sure what happened in back end service dept but wait to see..
Thanks again for info.
Not working here either.
Tried the trial version on windows 7 32bit version at my work place for test case. If this can be good use case fro some of our specially build independent workstation ( if not the Virtual Machine).
Anyway, it is working on 32bit version but not on 64bit.
I hope it will be fixed by next build or they could supply hot fix, so I can move on to 2014.
Ben
------------------
PS. I got email back from support but somewhat they are calling me with other person's name so may be request is mixed up.
So for them case no 01990378 is belong to someone else other than me but email is coming to me as I requested ?
I know it is not good to submit duplicate but to make record straight 01992132 is my number (hopefully).
Hi Acrostics support team, if you are seeing this, you could merge two support call but make sure you keep my name if you like to contact me.
Also do not update his ( whoever the Wxxxxx O'xxxx is) account detail with the information I gave to you.
Thanks,
I am running Windows 7 64 bit and I have the same problem with the Windows integration or lack there of. It is not just the Acronis recovery tab that is missing but also the reconfiguration of the Windows backup to use ATIH 2014 instead.
Any updates on this yet?
Thanks...
Peter
I am having same problem of missing tab in Windows 8 Pro x 64 bit system. Please help.
According to the recent update from support , I was directed to use file based restore whcih I can and that was not quite the point of raise of issue.
But we can restore the files in other way, that is true. I think this has been reported to development team to deal with.
I believe it is a bug. I'll report back when some solution was supplied.
Ben
OK. But what is the file based restore ?
This one ? (Which is the support person pointed to me)
http://www.acronis.com/support/documentation/ATIH2014/index.html#7944.h…
bit of update.
They asked remote connection but I have declined in several reasons include time zone difference and I'm totally not comfortable someone I do not know accessing my system remotely over internet. Not mention, I have to configure my router that ISP provided and so on.
Today support asked me to provide system report so I have just sent the zipped file that I took wile I was using 2014 and having a issue. ( Currently I'm reverted to 2013).
In short, they are working on the this. ;-)
They asked remote connection but I have declined in several reasons include time zone difference and I'm totally not comfortable someone I do not know accessing my system remotely over internet. Not mention, I have to configure my router that ISP provided and so on.
That's unfortunate. It would be helpful if you would allow them to connect. You are free to watch what they do. They have no interest in your personal files; you could protect those folders if you want.
Offering to connect to your PC shows how serious Acronis Support is at investigating your issue. It helps them to see a problem in place on the user's PC. I allowed them to connect to my PC, which helped them to create a solution for an issue that affected many users.
It is very easy to replicate with 64bit OS install even just a OS.
and even so with VMWare Guest which is H/W independent.
Sorry I'm still not comfortable with the idea of someone accessing system by making some change to my connection and so on. System report that generated by application looks containing vary good set of information include all the registry, event log application settings and so on. It should be enough to investigate.
Any one of you having same issue ( already reported by some) and willing to give access for them please go ahead and offer.
"[01990378]" is the ticket No.
Ben
System report that generated by application looks containing vary good set of information include all the registry, event log application settings and so on. It should be enough to investigate.
It it were, presumably they wouldn't have requested access to your PC.
Any one of you having same issue ( already reported by some) and willing to give access for them please go ahead and offer.
That's an odd request, given that you won't allow it.
System report that generated by application looks containing vary good set of information include all the registry, event log application settings and so on. It should be enough to investigate.It it were, presumably they wouldn't have requested access to your PC.
Because they did not have this before?
Any one of you having same issue ( already reported by some) and willing to give access for them please go ahead and offer.That's an odd request, given that you won't allow it.
I'm saying I'm not comfortable, so if you are conformable to do so, be my guest that what I'm saying and not requesting to do so.
But, if that sounded like that, my mistake for selecting words. Not every one has English as the fist language.
Tuttle, if you are keep doing this, I will stop updating this thread.
Same here, no property page, using Win 7 x64
Not that one, I see that but one that comes with property dialogue of files and folders.
Windows integrated ones. Above is from 2013 version whcih I reverted back.Thanks for reply.
This tab is missing for me too. Windows 8 (notice I didn't say 8.1) 64 bit..
They asked remote connection but I have declined in several reasons include time zone difference and I'm totally not comfortable someone I do not know accessing my system remotely over internet. Not mention, I have to configure my router that ISP provided and so on.
You watch them the whole time, I've done it before. There's a button you can click on to disconnect them in a second. Also, there is no router reconfiguration required, at all, ever.
tab is missing for me too. Windows 8 64 bit..
I thought only resolution is revert back to windows 8 32 Bit !!!!!!!
Hello Everyone,
thank you for your postings!
We've reproduced the problem and currently our development team is working on the solution.
In the meantime you can recover your data using program console or simply browsing backups in Windows Explorer.
Please, keep in mind that the issue is present on x64 bit systems only. If you face any similar problems on x32 systems, please report them separately.
I'll keep you updated and inform you, when receive any news.
Let me know if you have any additional questions.
Thank you.
They asked remote connection but I have declined in several reasons include time zone difference and I'm totally not comfortable someone I do not know accessing my system remotely over internet. Not mention, I have to configure my router that ISP provided and so on.
You watch them the whole time, I've done it before. There's a button you can click on to disconnect them in a second. Also, there is no router reconfiguration required, at all, ever.
This is a thread for issue and not for remote access. I cannot do that because time I receiving message is mostly night time in here.
Also my system has been already reverted to 2013 and there was a no meaning for giving remote access. I have my reason for this and rights to say no to the request.
If some of you have issue with that I have rejected request ( not sure why I have to explain this in public), you can PM me if you MUST.
So please do not post anything not related the issue itself to this thread.
They had information and reproduced issue, so all good for that department and we wait for the solution.
They asked remote connection but I have declined in several reasons include time zone difference and I'm totally not comfortable someone I do not know accessing my system remotely over internet. Not mention, I have to configure my router that ISP provided and so on.
You watch them the whole time, I've done it before. There's a button you can click on to disconnect them in a second. Also, there is no router reconfiguration required, at all, ever.
This is a thread for issue and not for remote access. I cannot do that because time I receiving message is mostly night time in here.
Also my system has been already reverted to 2013 and there was a no meaning for giving remote access. I have my reason for this and rights to say no to the request.
If some of you have issue with that I have rejected request ( not sure why I have to explain this in public), you can PM me if you MUST.
So please do not post anything not related the issue itself to this thread.They had information and reproduced issue, so all good for that department and we wait for the solution.
I was trying to provide some reassurance that you have nothing to worry about. But rather take it as is, you would rather come down on people that are trying to help you. What I offered was relevant to your post, otherwise you wouldn't have posted what I quoted to begin with.
I don't care if you went back to using 2013, or stopped using the software altogether, that wasn't my point. If you want to attack people for offering a little help, do it elsewhere. Otherwise you may not get much more help from the forum MVPs.
I'm not attacking any one, but as i felt sane way as talking about remote control which is a side track to the topic of this thread.
Whoooaah - I find this your post absolutely unacceptable. Were you reading a different thread than this? Ben has ANY right in the world to not let anyone spy or intrude his computer. If you (or Tuttle) can't understand that then grow up.
Additionally I see nowhere that he 'attacked' people. Although english is not my first language, I am pretty sure I got it right - and you didn't.
Whoooaah - I find this your post absolutely unacceptable. Were you reading a different thread than this? Ben has ANY right in the world to not let anyone spy or intrude his computer. If you (or Tuttle) can't understand that then grow up.
Additionally I see nowhere that he 'attacked' people. Although english is not my first language, I am pretty sure I got it right - and you didn't.
Whatever, you have your opinion, and you have that right. You obviously didn't read the whole thread. Before jumping to conclusions and attacking people yourself, read everything.
The post you obviously failed to read:
"I was trying to provide some reassurance that you have nothing to worry about. But rather take it as is, you would rather come down on people that are trying to help you. What I offered was relevant to your post, otherwise you wouldn't have posted what I quoted to begin with. "
If you would have read that, you would understand yourself what is going on.
Thanks, and good day.
I upgraded from 2013 to 2014 on my Win8 X64 system today and found this problem.
It's good to know that it's being addressed.
Any estimates on when fix may be available?
Please update here !!!
I'm sure Anna will let us know, but if I've got info from support I will reported back.
The person I was dealing with told be They will let me know when the update is available. as I reported them and supplied some detailed info to them.
I'm sure their dev team is working hard to resolve this and p[properly tested ;-)
Hello Everyone,
Ben, thank you for your support!
You are right, our development team is working on the issue and since the issue has high priority, please be sure that they are working really hard.
I'm keeping an eye on the corresponding task in our database and will keep you informed.
Thank you again for your patience!
Hi Anna,
It seems that not all of the help line operators are aware that this is a known issue.
Certainly the one I had a chat with was unaware of it and it took me a good deal of searching before I found this thread.
Is there some way of getting the the status out there for all to see?
:)
This is surely a Technical help forum and not an argument over someones right to privacy. Any terms and conditions have terms of privacy as well. Microsoft first brought out the RPC1 protocol with Windows 95 where a windows rep could access your PC for issues. Since then the protocol has gone nowhere and the net framework first introduced in Windows XP was meant to help MS personel help the USER but it turned out that it was a protocol that was being exploited by Trojans and legitemate firms. They would drop a Bot on your system which accessed all your personal information.
Google do it all the time now except they call it cookie tracking.
As for RPC it is largely dealt with by UAC now and the remote user has to have a trusteer certificate. No certificate, No Access.
This is why in the end MS did user based things like DXDiag which creates a log. And here we are today with a program which also creates a log. From installation to execution there are numerous capture logs which could address the issue. This is why so many programs have a self diagnostic test now to checksum the paths and library access and Address variables. Any Windows Uttility uses a Dynamic Link Library, if it is access wrongly it will show up in the log.
Submit text files by all means but to give up your privacy is like opening your life up to the SUN newspaper.
I suspect that the issue with the Properties tab is due to the fact that there are no current backups of the file to be accessed. Once a backup of the file exists it will show the date and format in the properties folder.
I suspect that the issue with the Properties tab is due to the fact that there are no current backups of the file to be accessed. Once a backup of the file exists it will show the date and format in the properties folder.
It is still not showing after I have done full backup of disk. On the other hand, with 2013 version, tab is there even no backup has been done for that file.
PS: and thanks for other part comment. ;-)
I have a full backup and a nonstop backup of three disk partitions.
The nonstop backup has versions running back for one week, however there is no sign of a recovery tab like the one I was used to seeing in ATI2013.
There is however a "True Image" tab available when I right click on a file or folder and that gives a number of options, one of which is Recover, but clicking on that just takes me into the file/folder properties.
See attached file.
Ben and Hairy Scot, I do understand your issue and although I do not have ATI2014 I do have ATI2013 may I suggest something. Go to your True Image Home screen and mount a backup you know the file is on. Go to your explorer and select the file again and try the tab again. It may be that the file has to be readily mounted and available to restore before the tab is useful. In 32 bit mode you are restricted by Ram of 3GB headroom so all the virtual system accesses is the data log. All your file backups and should be available to the root folder in USER/Appdata somewhere under Acronis TrueImageHome. Unless you have save system state set and it could be saved to the root of that partition.
Well I went into explorer and selected the drive backup I wanted to mount.
I used the right mouse button to select mount and then gave the dirve a virtual letter.
After that I explored my root drive and found a random DLL in program files.
I went to properties and selected the Tab and in a matter of seconds it searched my backup and found the matching file withing the mounted backup.
I then Unmounted the backup and returned the system to normal.
I hope this helps.
Yes there is workaround like this:
http://www.acronis.com/support/documentation/ATIH2014/index.html#7944.h…
or, like me, reverted back to 2013. ;-)
Thanks for suggestion, Jeffrey. I'm sure it helps many people.
Hello !
When this "No Acronis Recovery Tab with 64bit windows?" is a problem in 64 version of windows 8 then how True Image 2014 is launched ,
Since lots of lots users are using 64 bit version. and it appears unfinished product.
When It is going to happen ?!!!
Nand Ram,
I have no inside knowledge, but my guess would be any bugs that have been remedied, will not appear in an update until after Windows 8.1 is officially released. Killing two birds with one stone, so to speak.
Hello nand ram,
Colin is right, we are awaiting the fix for this issue in the next update.
Thank you.
Hi!
Windows 8.1 has already launched and when is the acronis update coming as promosed ?
Hi!
Windows 8.1 has already launched and when is the acronis update coming as promised ?
Windows 8.1 may have been launched but as far as I'm concerned it sank very quickly.
Installed the "update" and then
I think I'll wait a few months before trying it again.
Any body installed Windows 8.1 with Acronis TI 2014 ? What is your experience ?
Can I go ahead installing ?
I fear that I may have uninstall it.
Hello Everyone,
yesterday we released Update 1 for Acronis True Image 2014 (build 6614).
This build supports Windows 8.1 and also contains a fix for the initial issue in this thread.
Please find release notes here and the new build under your accounts.
Thank you.
Thank you for your update, Anna.
Thank you Anna.
@ nand ram As you will see from post #46 it may be a bit early for W8.1