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Unable to upgrade to Acronis True Image 2014 Premium

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I just bought an upgrade to 2014 Premium and am unable to install it. The install stops when trying to write to a file called "tishell64.dll". Why is this hang-up occurring? Help. My computer is 64 bit.

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I would uninstall the older version of ATI first, then run the Cleanup utility (following all the instructions).