6053 BSOD

Thread needs solution
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Posts: 6
Comments: 34

Still getting the IRQ BSOD running 6053 despite the Acronis assertion that the update from 5055/6029 fixed the problem. Will this long standing problem ever be fixed? Dmitry, feel free to jump right in.
XP Pro,SP3

Wed, 12/02/2009 - 15:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello Murgatroyd,

I will do my best to solve the issue but first could you please clarify in what exact moment BSOD happens.

We have recently released new SnapAPI drivers which solved the issue concerning Windows lock after using Acronis True Image Home 2010 build 6053. I understand that it’s not the same issue but still it’s better to install and try it first.

To solve the issue, install a special driver update with fixes on the machine:

If the issue persists please attach the following diagnostic information to your next reply:

(1)

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";

 (2)

Please do the following in order to enable mini-dumps:

- Right click on "My Computer" and choose "Properties";

- Go to "Advanced" tab;

- Go to "Startup" and "Recover Settings";

- Choose "Small memory dump" in "Write debugging information" box;

- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

Let me know as soon as possible.

Thank you.

Sat, 12/12/2009 - 09:21
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