Acronis Director 2011 Home + Acronis True Image 2013 Home and Grub2

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 10

I have 23 partitions of which 9 are NTFS and 14 are EXT3.

I install many Linux distro's just to try them out.

A few months ago both Acronis Director 2011 Home (later on just called Director) and Acronis True Image 2013 Home (later on just called True Image) started crashing and I re-installed both programs a few times, with no solution to the problem.

Both the programs made very regularly my computer crash into a BSOD.

It came thus far that I lost almost all my partitions on my 1st HDD end 3 partitions on my 2nd HDD (I have a 3rth HDD as well). So, I had to try to make back-ups somehow, repartition 2 HDD's and put everything back.

By thinking about everything that was happening with the crashes, I already came to the conclusion that it must have had something to do with the MBR and the bootrecords of the partitions; they are written over regularly by the Linux distro's.

After I repartitioned everything, all went well till yesterday, when I installed the latest Debian 7.1 and let the distro overwrite the MBR, and both the Acronis programs started crashing into a BSOD again.

And again thinking about a solution (I didn't want to reformat my drives again) I came to:
1. re-installing the Windows bootloader
2. re-installing Grub 0.97 (which never caused any problem what so ever)

*** re-installing Grub 0.97 without first re-installing the Windows bootloader first, did not stop the crashes!

So I did the above, and both Acronis programs seem not to crash anymore.

CONCLUSION: I think that the Acronis programs can not cope with the code and/or data that the newer Grub2 programs write to the MBR and/or the partition boot records.

Perhaps the Acronis developers need to contact the Grub2 developers to examine the code/data Grub2 writes to the boot records.

This is really an important BUG.

Bert.

Tue, 08/20/2013 - 23:37
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 10

Additional information:

Director crashes when the formatting has finished.

True Image crashes whilst backing up.

Grub2 installed was probably (I can not really be sure because I already upgraded to Debian Testing (Jessie)) version 1.99-27+deb7u

Wed, 08/21/2013 - 00:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 613
Comments: 8747

Bert07,

Which OS are you using for Windows?

What happens if you use the TI/DD11 recovery media?

Did this start happening after a new Windows program install or a Windows update?

Have you thought about using VirtualBox or similar to test your Linux environments?

Wed, 08/21/2013 - 00:38
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 10

I use Windows 7 Home Premium (UK).

I did not use the recovery media, and I am not really eager to install Grub2 again to test it.

I install many Windows programs as well, but that really is not the issue here.
The programs kept working well whatever I installed on Windows.

I'm sure (almost) that it is the Grub2 bootloader, because the crashes started anew after installing Debian 7.1 (Wheezy) and after the MBR was over written by Grub2.

Since I had to reformat 2 HDD's again, I test Linux distro's by using an USB-stick.
I installed Debian because I wanted it to be one of my systems.

In the future (and if I cannot uncheck for installing Grub2) I shall have Grub2 to install to an USB-stickl, so Grub2 does not touch my boot records again.

But that does not change the fact that there is a problem here that needs to be addressed.
And I'm pretty sure that it is caused by Grub2.

Wed, 08/21/2013 - 01:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 10

Of course I could file a bug report at Grub2 as well, but there is really no point in doing that, because Grub2 itself does not have a problem, nor have all my other installed distro's (including Windows 7).
It is the Acronis programs that do not seem to cope with Grub2 after Grub2 has touched one of my boot records.

All my other programs on any installed system keep working well and without any problem.
It is just the Acronis programs that make Windows crash into a BSOD.

Wed, 08/21/2013 - 01:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 10

I just tested Director again for formatting an (empty) EXT3 partition.
All went well. No crash.
Must be because I changed the MBR as I described in my original post.
True Image also has been started a few times and backed-up 5 partition without any problem.

It really is caused by the fact that somehow Acronis can not cope when (any) master/partition boot record has been touched by Grub2.

Wed, 08/21/2013 - 01:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 10

Acronis Image Home 2014 still crashes here on a regular basis

Because I was asked about programs I had installed, I'll hive you hereunder an incomplete list of my software.

-------------------------------------------
The Windows Programmas op Windows 7 (64bit)
En het zijn ze zeker niet allemaal
--------------------------------------------

7-Zip 9.22 (x64 edition) Igor Pavlov 28/05/2012 4,75 MB 9.22.00.0
Acronis True Image 2014 Acronis 03/09/2013 381 MB 17.0.5560
Acronis True Image 2014 Media Add-on Acronis 03/09/2013 94,0 MB 17.0.5560
Acronis Disk Director 11 Home 28/05/2012
Acronis Disk Director Home Acronis 02/06/2013 219 MB 11.0.216
Adobe Flash Player 11 ActiveX Adobe Systems Incorporated 20/09/2013 6,00 MB 11.8.800.175
Adobe Flash Player 11 Plugin Adobe Systems Incorporated 11/09/2013 6,00 MB 11.8.800.168
Adobe Shockwave Player 12.0 Adobe Systems, Inc. 02/09/2013 12.0.3.133
Advanced Diary v2.1 CSoftLab 28/05/2012
Audacity 2.0.4 Audacity Team 27/09/2013 45,5 MB 2.0.4
Audials 08/12/2012
Avira Free Antivirus Avira 04/09/2013 137 MB 13.0.0.4052
AviSynth 2.5 20/08/2012
AVS Update Manager 1.0 Online Media Technologies Ltd. 28/05/2012
AVS Video Converter 6 Online Media Technologies Ltd. 28/05/2012
AVS4YOU Software Navigator 1.4 Online Media Technologies Ltd. 28/05/2012
AxCrypt 1.7.2976.0 Axantum Software AB 11/07/2013 2,66 MB 1.7.2976.0
Baku Pmcc 28/05/2012 5,50 MB 4.3.4369.39926
Belarc Advisor 8.2 Belarc Inc. 28/05/2012 8.2.7.6
Boilsoft Video Splitter 6.34 Boilsoft, Inc. 13/03/2013
Business Card Designer Plus 11.0.0.0 CAM Development 27/09/2013 12,6 MB
Cartoonist 1.3 28/05/2012
CCleaner Piriform 19/09/2013 4.06
CDBurnerXP CDBurnerXP 19/09/2013 13,1 MB 4.5.2.4291
Cisco EAP-FAST Module Cisco Systems, Inc. 25/08/2013 1,55 MB 2.2.14
Cisco LEAP Module Cisco Systems, Inc. 25/08/2013 644 KB 1.0.19
Cisco PEAP Module Cisco Systems, Inc. 25/08/2013 1,23 MB 1.1.6
Classic Shell IvoSoft 02/07/2013 7,88 MB 3.6.8
Defraggler Piriform 27/07/2013 2.15
DVDStyler v2.5.2 28/08/2013 59,7 MB
EaseUS Partition Master 9.2.2 EaseUS 05/05/2013 101 MB
eLicenser Control Steinberg Media Technologies 26/09/2013 90,5 MB 6.6.6.2133
Eusing Free Registry Cleaner Eusing Software 02/04/2013
Ext2Fsd 0.51 Matt Wu 11/07/2012 2,84 MB 0.51
FFmpeg v0.6.2 for Audacity 28/05/2012
File Shredder Version 3.02 28/05/2012
FileZilla Client 3.7.3 Tim Kosse 08/08/2013 9,99 MB 3.7.3
Free MKV Video2Dvd 3.30 EffectMatrix, Inc. 20/08/2012 40,6 MB
GIGATweaker 7room 28/05/2012 4,26 MB 3.1.3.460
GIMP 2.8.4 The GIMP Team 09/02/2013 174 MB 2.8.4
Google Earth Google 30/07/2013 180 MB 7.1.1.1888
GPL Ghostscript Artifex Software Inc. 25/08/2013 9.09
GPL Ghostscript Artifex Software Inc. 25/08/2013 9.09
Guitar Pro 5.2 Arobas Music 28/05/2012
HP Imaging Device Functions 13.0 HP 16/04/2013 13.0
HP Deskjet All-In-One Driver Software HP 16/04/2013 13.0
HP Solution Center 13.0 HP 16/04/2013 13.0
HP Update Hewlett-Packard 16/04/2013 3,72 MB 4.000.011.006
IcoFX 1.6.4 28/05/2012
ImgBurn LIGHTNING UK! 28/05/2012 2.5.7.0
InfraRecorder 0.53 (x64 edition) Christian Kindahl 07/09/2012 9,73 MB 0.53.00.00
Inkscape 0.48.2 28/05/2012 0.48.2
Internet Slideshow 2.16 Dennis Vanderspek 28/05/2012
Ipswitch WS_FTP 12 Ipswitch 28/05/2012 12.3
Java 7 Update 40 Oracle 26/09/2013 120 MB 7.0.400
K-Lite Mega Codec Pack 10.0.6 26/09/2013 114 MB 10.0.6
LADSPA_plugins-win-0.4.15 Audacity Team 28/05/2012
LAME v3.98.3 for Audacity 28/05/2012 1,16 MB
LAME v3.99.3 (for Windows) 15/04/2013 1,52 MB
LibreOffice 4.1 Help Pack The Document Foundation 04/10/2013 23,9 MB 4.1.2.3
LibreOffice 4.1.2.3 The Document Foundation 04/10/2013 356 MB 4.1.2.3
LightScribe System Software LightScribe 14/09/2012 26,3 MB 1.18.26.7
Logitech SetPoint 6.32 Logitech 28/05/2012 39,0 MB 6.32.20
MediaMonkey 3.2 Ventis Media Inc. 06/10/2012 3.2
Microsoft .NET Framework 4.5 Microsoft Corporation 14/05/2013 38,8 MB 4.5.50709
Microsoft Office FrontPage 2003 Microsoft Corporation 11/09/2013 645 MB 11.0.8173.0
Microsoft Silverlight Microsoft Corporation 10/07/2013 100 MB 5.1.20513.0
Microsoft Visual C++ 2005 Redist Microsoft Corporation 30/05/2012 300 KB 8.0.59193
Microsoft Visual C++ 2008 Redist Microsoft Corporation 28/05/2012 1,42 MB 9.0.21022
Microsoft Visual C++ 2008 Redist Microsoft Corporation 28/05/2012 788 KB 9.0.30729
Microsoft Visual C++ 2008 Redist Microsoft Corporation 28/05/2012 786 KB 9.0.30729.6161
Microsoft Visual C++ 2008 Redist Microsoft Corporation 28/05/2012 2,05 MB 9.0.21022
Microsoft Visual C++ 2008 Redist Microsoft Corporation 14/09/2012 233 KB 9.0.30729
Microsoft Visual C++ 2008 Redist Microsoft Corporation 14/09/2012 228 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redist Microsoft Corporation 30/05/2012 594 KB 9.0.30729.6161
Microsoft Visual C++ 2010 Redist Microsoft Corporation 25/09/2012 13,8 MB 10.0.40219
Microsoft Visual C++ 2010 Redist Microsoft Corporation 28/05/2012 16,5 MB 10.0.40219
MiniTool Partition Wizard Home Edition MiniTool Solution Ltd. 03/10/2013 57,2 MB 8.1.1
Mozilla Firefox 24.0 (x86 en-GB) Mozilla 03/10/2013 47,1 MB 24.0
Mozilla Thunderbird 17.0.9 (x86 en-GB) Mozilla 18/09/2013 41,9 MB 17.0.9
Mr.Mirror 2.1 WarpGear Software 28/05/2012 2.1
MSXML 4.0 SP2 (KB954430) Microsoft Corporation 28/05/2012 1,27 MB 4.20.9870.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 30/05/2012 1,33 MB 4.20.9876.0
MuseScore 1.3 Werner Schweer and Others 16/04/2013 1.3.0
n-Track Studio 7 n-Track 1 9/01/2013
Nero 12 Nero AG 15/12/2012 1,30 GB 12.0.02000
Nero Backup Drivers Nero AG 07/12/2012 96,0 KB 12.0.4000
Nero CoverDesigner Nero AG 13/05/2013 142 MB 12.0.00900
Nero SoundTrax Nero AG 16/12/2012 196 MB 12.0.01000
Nero WaveEditor Nero AG 16/12/2012 178 MB 12.0.01000
NoteCase Pro 3.8.5 18/09/2013 74,8 MB
novaPDF Lite Desktop 7.7 printer Softland 17/08/2013 14,0 MB
NVIDIA Drivers NVIDIA Corporation 25/02/2013 4,02 MB 1.10.62.40
NVIDIA ForceWare Network Access Manager NVIDIA Corporation 25/02/2013 1.00.7325.0
OCR Software by I.R.I.S. 13.0 HP 16/04/2013 13.0
On Hand Rev I Service Release 2 Andy Chentsov 15/05/2013 Rev I SR 2
Paint.NET v3.5.11 dotPDN LLC 21/08/2013 10,7 MB 3.61.0
PDFCreator pdfforge 25/08/2013 1.7.1
PhotoFiltre 7 28/05/2012
Picasa 3 Google, Inc. 24/03/2013 3.9
Pidgin 17/02/2013 2.10.7
PowerISO Power Software Ltd 08/08/2013 5.7
Prisma N-E 2.0 28/05/2012
Quod Libet - audio library tag 26/09/2013
R16_R24 Driver ZOOM 15/04/2013 5,81 MB 2.0.0.3
RealPlayer RealNetworks 28/05/2012
Recuva Piriform 16/08/2013 1.48
RedNotebook 1.7.1 28/08/2013 99,9 MB
RoboForm 7-9-1-1 (All Users) Siber Systems 18/09/2013 20,0 MB 7-9-1-1
Screenshot Pilot version 1.46 28/05/2012
Simply Calenders v5.3 Skerryvore Software 27/09/2013 22,6 MB 5.03.1421
SiSoftware Sandra Lite 2013a SiSoftware 22/12/2012 98,8 MB 19.19.2013.1
Sitecom WLA-2101 WiFi PCI card N300 Sitecom Europe BV 25/08/2013 1.5.17.0
SIW version 2011.10.29 Topala Software Solutions 28/05/2012 5,84 MB 2011.10.29
Smart Defrag IObit 28/05/2012 5,48 MB 1.5.0
Speccy Piriform 22/04/2013 1.21
Startup Cop 1.1 Ziff Davis Media, Inc. 28/05/2012 1.1
Steinberg Cubase LE AI Elements 6 64bit Steinberg Media Technologies 02/06/2013 232 MB 6.0.7
Steinberg Drum Loop Expansion 01 Steinberg Media Technologies 15/04/2013 428 MB 2.0.0.0
Steinberg Groove Agent ONE Content Steinberg Media Technologies 15/04/2013 142 MB 1.0.0.003
Steinberg Groove Agent ONE Vintage... Steinberg Media Technologies 15/04/2013 38,0 MB 1.0.0.000
Steinberg HALion Sonic SE 64bit Steinberg Media Technologies 15/04/2013 39,6 MB 1.5.2
Steinberg HALion Sonic SE Cubase LE AI Steinberg Media Technologies 15/04/2013 121 MB 1.5.2.000
Steinberg HALionOne 64bit Steinberg Media Technologies 15/04/2013 376 MB 1.1.0.457
Steinberg HALionOne Essential Steinberg Media Technologies 15/04/2013 101 MB 1.0.1.457
Steinberg HALionOne GM Drum Set Steinberg Media Technologies 15/04/2013 23,9 MB 1.0.1.457
Steinberg HALionOne GM Set Steinberg Media Technologies 15/04/2013 63,6 MB 1.0.1.457
Steinberg HALionOne Studio Drum Set Steinberg Media Technologies 15/04/2013 48,0 MB 1.0.1.457
Steinberg HALionOne Studio Set Steinberg Media Technologies 15/04/2013 112 MB 1.0.1.457
SumatraPDF Krzysztof Kowalczyk 01/06/2013 9,30 MB 2.3.2
SyncBackFree 2BrightSparks 01/09/2013 32,6 MB 6.5.4.0
TextPad 7 Helios 16/06/2013 10,3 MB 7.0.9
THOMSON mp3PRO Audio Player 28/05/2012
TuneUp Utilities 2012 TuneUp Software 05/10/2013 12.0.3600.114
TuxGuitar 1.2 28/05/2012
Type light 3.2.018 CR8 Software Solutions 24/04/2013 10,0 MB 018
VNC Enterprise Edition E4.4.3 RealVNC Ltd. 04/09/2013 E4.4.3 (r16583)
VNC Mirror Driver 1.8.0 RealVNC Ltd. 04/09/2013 1.8.0
WaveShop (x64) Anal Software 16/06/2013 6,01 MB 1.0.0
Wavpack4Wavelab6 RIL 28/05/2012 406 KB 1.0.1
WinImage 28/05/2012
WinZip 16.0 WinZip Computing, S.L. 28/05/2012 76,2 MB 16.0.9691
Wise Disk Cleaner 7.94 WiseCleaner.com, Inc. 04/10/2013 6,88 MB 7.94
Wise Registry Cleaner 7.86 WiseCleaner.com, Inc. 04/10/2013 5,64 MB 7.86
WordWeb WordWeb Software 27/07/2013 7
Yahoo! Install Manager 28/05/2012
Yahoo! Widgets Yahoo! Inc. 28/05/2012 4.5.2.0
ZoneAlarm Check Point, Inc 04/09/2013 9.2.106.000
µTorrent BitTorrent Inc. 26/08/2013 3.3.1.30017

---------------------------------------

The Linux partitions:

- Ubuntu 13.04 x64
- Ubuntu Studio 13.10 x64
- Linux Mint 15 x64
- Mageia-1 x64
- openSUSE 13.1 x64
- Debian Testing x64
- Puppy Precise 7.5.1 x32
- Parted Magic 201309

But that often changes.

----------------------------

Bert

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Sat, 10/05/2013 - 05:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 8
Comments: 1344

Could you please answer Colin's question. Is this behavior occurring in Windows or the Boot Media?
AND...
Are you using the Start Up Recovery Manager?

Sat, 10/05/2013 - 14:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 10

This happens running under Windows 7, with the virusscanner sett to off (Avira).

The boot media is of no use to me, because I cannot sellect my keyboard.

Mind you: it WILL be usefull to reinstall a system if I'm not able to boot into Windows.

But I use the program whilst running Windows 7 for backing up. Which I do at least every week, but I have about 10 systems (might vary) to back up every week. And I get about 2 BSOD's every time I make my new back-ups.

Sat, 10/05/2013 - 15:02