[SOLVED] Backups sporadically fail with VCSA 5.1 and vmx-09 hardware using AcronisESXAppliance

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 5
Comments: 26

Since updating to Vmware 5.1 and the latest Acronis Build 11.5.37687 backup jobs fail sporadically with the following error on all virtual machines (linux and windows)

Failed to back up virtual machine 'file'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_tape_off_glx_pic_37687
Message: Failed to back up virtual machine 'file'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2c2
Fields: $module : disk_bundle_tape_off_glx_pic_37687
Message: Failed to prepare for backing up.
--------------------
Error code: 114
Module: 83
LineInfo: 179fcce6ee7090f5
Fields: $module : disk_bundle_tape_off_glx_pic_37687
Message: Failed to serialize object 'VirtualMachine'.
--------------------
Error code: 122
Module: 83
LineInfo: c7610e0a857bed39
Fields: $module : esx_srv_glx_pic_37687
Message: Failed to obtain server object 'config.hardware.device' (vm-348).
--------------------
Error code: 202
Module: 83
LineInfo: c7610e0a857bed39
Fields: error : 503, $module : esx_srv_glx_pic_37687
Message: Error 503 fault: SOAP-ENV:Server[no subcode]
"HTTP/1.1 503 Service Unavailable"
Detail: 503 Service Unavailable

--------------------
Any ideas?

Thu, 08/22/2013 - 07:13
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 5
Comments: 26

For now i conclude, that the issue has something to do with the AcronisESXAppliance becomming instable after a while.

As a workaround I run a scheduled task on the vcenter server where I reset the AcronisESXAppliance right before the backup job starts. For now this pseudo solution seems to work.

Wed, 09/18/2013 - 14:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 5
Comments: 26

ok, i changed the config and now backups run fluently for over 2 weeks now.

roadmap to success:

1. install acronisesxappliance on each esxi server
2. connect the appliance to esxi host 1 using login creds for esxi host 1 rather than vcenter or vcenter server appliance (do the same for each esxi host in your cluster)
3. apply licences to each esxi host seperately in your cluster

thx to acronis support for helping me out, after asking the right questions ;-)

Mon, 10/07/2013 - 14:48