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I have to reinstall full home 2012 version. Had upgraded it and now It is asking for first number

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I have to reinstall full home 2012 version. Had upgraded it and now It is asking for first number

Hi,
I need to reinstall home 2012 version. I have the upgrade to it and Key but then it asks for the key for the first one.
When I go into my account it only has the upgrade key not the old one. How do I get the old one to finish reinstalling it.
When I try and run it it either says part is missing or home page not there.

Any help

john

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You need both serial #s. The first one proves that you were eligible for the upgrade licence. If you had also registered the earlier version licence, its serial # also would show in your Acronis.com account.

I did register the earlier version but it doesn't show. They have been sending me e-mails for a long time.

Has there been a change of email address? Aconis customer support can help you if you provide them with the email address used during the first registration or if purchased via Acrnois.

How do you get to them, I have sent them several e-mails and they didn't respond, I seee no number to call

contact Support: http://www.acronis.com/support/contact-us.html
I'm not sure if there's a separate sales/service contact method.

Another alternative is to contact Acronis forum moderator--Anna via private messasge for a relay.

https://forum.acronis.com/messages/new/36716