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Acronis True Image 2014 Gets Confused

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Here is how I use Acronis True Image (now on 2014, started at 2011): I have two external USB hard drives. I have a backup plan to each one. In other words, two separate backups. One runs at 7pm every day and one runs at 8pm. They each back up my entire C: drive using the Incremental method.

Sometimes I remove one of the USB HDs and put it in a safe for a few days, so the backup operation to that drive fails of course while it's unplugged. Later I will bring it back and plug it in and remove the other drive and put IT in the safe.

This confuses Acronis True Image. After I bring back a USB drive, True Image adds many new backups (copies?) to the backup list in the main program window. So instead of two backup plans, I now have 3, 4, 5, 8, or whatever. When I try to recover a file with both HDs plugged in, it usually fails, telling me that it cannot find the backup versions.

I don't really have a question. True Image obviously cannot handle being used this way. However, I am open to any useful suggestions.

PS: I can't believe 30 days after I paid Acronis for the upgrade, they will no longer take or answer support emails from me. That is low quality customer service.

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RE extra backups, do you have the tasks set so that runs missed backups? there's a checkbox for this in the sttings. I think with that not checked, you wouldn't get the "extra" backups. RE ATI not finding backups--getting confused about backups, that appears to be a diff problem from the extra backups but not an unusual one for ATI since being revamped on 2009 to manage files based on an internal database. I suspect you could pull off what you want more reliably if you left both drives plugged in all the time (or whenever ATI is running) and not have missed backups run (which of course wouldn't be an issue if you keep the drives attached all the time). I am not suggesting that as a practical workaround. Indeed, it would be impractical, especially for, say, a laptop. But it's one of the limits of the current (internal database) design of ATI.

The drive ID is stored as part of the task database.

You should either create two tasks that are scheduled to work every second day and or to tell Windows to assign a different drive letter to each external drive, this will allow TI to not become confused.

One option is the help yourself to know/remember which disk to attach. Let the backup remind you....
An extract from my index to guides.

     AAA. (NEW) Desktop Reminder to attach storage disk using Windows7 Task Scheduler or TrueImage Pre/post PRE commnad    or    Or Download pdf file