Skip to main content

Try & Decide is switched off after a reboot Windows 8.1(64). Computer freezes and continuously beeps.

Thread needs solution

ATI 2014 Try & Decide is switched off after a reboot Windows 8.1(64), and impossible to apply the changes. There is no value in the system tray. With the new inclusion of Try & Decide computer freezes. Only helps the hot restart. After making the changes without rebooting, hangs in the tray icon (see photo).

ATI 2014 Try & Decide отключается после перезагрузки Windows 8.1(64). После попытки его включить все зависает, и помогает только горячая перезагрузка. То же самое наблюдается и на ATI 2013 Try & Decide. Это баг, - стоит ли ждать его исправления в этой версии или ждать ATI 2015 ???

Attachment Size
12.jpg 23.56 KB
0 Users found this helpful

Hi Zyn,

without investigation it's hard to suggest any solutions. First of all let's make sure, that you use program version that supports your operating system.

Windows 8.1 support was implemented in build 6614 (Update 1) and Acronis True Image 2014 build 5560 doesn't support Windows 8.1.

We haven't released Update 1 in all languages yet, but you can download e.g. US build under your account after license registration.

Thank you.

Anna.Trifonova wrote:

Hi Zyn,

without investigation it's hard to suggest any solutions. First of all let's make sure, that you use program version that supports your operating system.

Windows 8.1 support was implemented in build 6614 (Update 1) and Acronis True Image 2014 build 5560 doesn't support Windows 8.1.

We haven't released Update 1 in all languages yet, but you can download e.g. US build under your account after license registration.

This problem has to build 5560 (​​Russian trial) and build 6614 (U.S. trial), too.
На обоих триал сборках наблюдается эта проблема.

PC Configuration:
ASUS P8Z77-V LE PLUS
Intel® Core™ i7-3770K
DDR3 Kingston 32 ГБ
PCI-E Gigabyte AMD Radeon HD7970 3072MB 384bit GDDR5 [GV-R797OC-3GD]
Thermaltake TR2 RX 1200W
1*Corsair Neutron Series GTX CSSD-N240GBGTXB-BK (RAID)
2*Western Digital VelociRaptor WD1000DHTZ Review
Windows 8.1 Pro (64) Russian & Acronis TI 2014 (build 6614)
3 monitor 27" Dell UltraSharp U2713H
1 monitor EnVision LED2770h

Installed build 6614. After rebooting a black screen appears. Computer freezes and continuously beeps.
Установил build 6614. После перезагрузки появляется чёрный экран. Компьютер зависает и непрерывно пищит.

Attachment Size
143092-110206.jpg 361.68 KB
143092-110209.jpg 193.04 KB
143092-110212.jpg 1.54 MB
143092-110215.jpg 1.46 MB
143092-110218.jpg 193.04 KB
143092-110221.jpg 101.34 KB
143092-110224.jpg 56.46 KB

Hi Zyn,

we need more information to start with.

Could you please create a system report and upload it to our FTP-Server?

I've sent you a PM with a link for upload.

Thank you in advance!

Acronis email me constantly sends advertising offers to buy ATI-2014. Why do I so flawed? Because of this problem I am forced to use Windows 8.
I can not upgrade to Windows 8.1. So this problem will be solved in this version, or wait for the next releases TI?
Acronis мне на почту постоянно шлёт рекламу, предлагает купить ATI-2014. Зачем он мне такой ущербный? Из-за этой проблемы я вынужден пользоваться Windows 8.
Не могу обновиться на Windows 8.1. Так будет решена данная проблема в этой версии, или ждать следующих выпусков TI?

I have the same problem with Windows 7 x64 and Acronis True Image 2016

Try and decide discard changes after restart despite of chosen option.

System report is attached

Attachment Size
311128-123859.zip 4.85 MB