Backup not running successful

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Hello,

One of my customer is using Acronis Backup & Recovery 11 (11.0.17438), which seems to be the latest version.

I created a task that should run every night and create a full backup. In the beginning everything worked fine, now SOMETIMES the task is failing, sometimes it just runs.

The error message is:

ProtectCommand: Ausführen des Befehls fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Felder: $module : agent_protection_addon_vs
Nachricht: ProtectCommand: Ausführen des Befehls fehlgeschlagen.
--------------------
Fehlercode: 11
Module: 300
LineInfo: 2a463402369021a2
Felder: $module : mms_vs
Nachricht: Verbindung zum Prozess fehlgeschlagen.
--------------------
Fehlercode: 12
Module: 300
LineInfo: 2a463402369021a3
Felder: $module : mms_vs
Nachricht: Die Aktion hat eine Zeitüberschreitung.
--------------------

In addition Acronis I reacting REALLY slow, it takes several seconds - sometimes even minutes - to open logs or just the job overview.

So far I tried to change the running time and switch VSS to "Software - Automatically".

It a normal Windows 2003 Server, 32 bit, with no special tools or anything installed.

Regards,
Christof

Wed, 12/04/2013 - 14:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 1379

The error message says that Managed Machine service failed to communicate with service_process (that performs backup operation) in 300 seconds. The reason is probably the same as for general slowness of all operations. What is the size of .db3 database in ProgramData\Acronis\BackupAndRecovery\MMS\MMSData folder?

Wed, 12/04/2013 - 15:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Hello,

There is an events.db3 in c:\documents and settings\all users\application data\acronis\backupandrecovery\mms which is about 47 MB.

Thu, 12/05/2013 - 16:36
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 1379

The only idea is the amount of logs and past activities may slowdown the database - you can try to go to logs and delete all activities there (in 'activities' view)

Thu, 12/05/2013 - 20:25