Cannot restore recent backups from TI 2012

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I have a weird problem. Last week I backed up my computer to my external hard drive using true image 2012. It backed up successfully. I verified the backup and it verified successfully. My computer crashed two days later and when I tried to restore it back to my computer my c drive was greyed out. I have 3 partitions, mbr, recover, and my c drive.

When I go to restore, I select fat16 for the mbr, recover for the recover partition, but when I go to the C drive, it is greyed out. If I try to just restore my C drive, the partition size slide bar is missing. What I had to do is go back 3 backup to successfully restore it.

I called tech support but they were no help. Has anyone run into this problem? If I upgrade to true image 2014 will I be able to restore it without a problem? Is this a bug in true image 2012? I am sort of at my wits end and don't know what to do.

Thu, 12/12/2013 - 21:15
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Mark,
What you haven't told us is what kind of back up you performed on your PC? Recommended is a full disk image back up. This gives you the ability to restore all partitions, hidden, OEM or otherwise to a new or existing destination.

Since the structure of a disk, its data and partitions can change each time a back up is performed, its important to back up all partitions each time a back up of a OS partition is performed. Meaning, you might not be able to restore an OS partition if the system, OEM or recovery partitions do not match what the disk's MBR or partitioning scheme is expecting. This might explain why you had to go back to a earlier back up to perform a successful restore? Of course we can't say for sure, and this might not apply in your case.

I continue to use 2012 frequently and have not experienced an issue like what you are describing before. I'm happy however you were able to recover the system. I suggest that you continue to make several back ups of your disks and data as this will help to ensure you always have something to fallback to.

Fri, 12/13/2013 - 14:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi, I always do a full backup. It is just strange that the backup I did 4 months ago worked and the one I did last week does not.

Sat, 12/14/2013 - 05:53
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I am using True Image 2012 at my small office and backing up to a 2T external drive. I periodically go in and restore a few current files to make sure it is working and that I can. I run a full backup on Sundays and incremental backups on Monday-Saturday. When the drive fills up I have been going in and just deleting the oldest quarter of backups (keep a full quarter at a time). Seemed like a good plan at the time. I do check and it runs the backups as scheduled at night. My storage (server) device is a Dell desktop with mirrored drives running Windows 7 64-bit. The last time I went in to restore (past Sunday afternoon), I attempted to bring up the list of backups and was going to pick one and restore a few selected files that I know had changed. The restore function just would spin and do nothing! It would bring up one old backup to select. You select it and it does nothing again. I didn't freak out, but clearly something doesn't work.

Questions--
I am wondering if I need to upgrade TI 2012 to TI 2014?
Should I wipe the backup drive clean, re-setup my backup plan an start over?
Should I only delete old backups through the TI software (not Windows Explorer)?

I am an accountant (don't laugh) and don't have an IT department. Any suggestions would be welcome.

Thu, 03/06/2014 - 14:02
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Rick,
I would not reinstall. The quick and easy fix might be to move your existing back ups to another folder, delete then recreate the back up task and start over. You can also try validating the backups. When you delete back ups, it should always be done through the acronis interface. See the user guide for helpful information.

Thu, 03/06/2014 - 17:10
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Thanks for the sage advice. I will try validating the backups first. If that doesn't work, then I will update and re-set it all up. I never realized that TI 2012 had the functionality to delete backups. We learn through our mistakes! I can't access what I have so I might save off a month but that's it. Updating the software won't hurt and then I will re-setup my backups. The RAID drives won't likely die at the same time, the server is not very old and this will be my priority Friday PM.

Thu, 03/06/2014 - 18:49