Unable to connect to Cloud: Certification Server is Unavailable

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 6

Acronis True Image 2014 Premium
Build 6612 Sync agent version: 17,0,0,1722
Windows 7 Ultimate 64-Bit

I have a scheduled backup (to the cloud service) that occurs once per week. It has been working fine since I purchased Acronis a few months ago. However, this morning I saw a failure notice: "The certification server is unavailable. Check your Internet connection or try again later."

I checked my internet connection (which appears to be fine for all sites) and then waited about 30 minutes. I tried to run the cloud backup again but this time I noticed that the "Back Up Now" button is disabled. When I access "Settings", it attempts to connect to the cloud service but soon fails, displaying the same message as noted above. At the bottom of the window, the error message is displayed again, but also with the option to 'View Log". When I view the log I see not only the same (certification server is unavailable) error message, but also a couple of "OnlineBackup is not logged in" entries as wel. (I did however confirm that I *am* logged into my Acronis account via the console.)

Also at the bottom of the log file display is the message: "To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/ Event code: 0x00E40040+0x0098032E". However, when I cut and paste that URL into my browser, it takes me to an Acronis Knowledge Base screen saying that there is no information on that error.

So, I tried referencing Knowledgebase article 4350: Acronis Online Backup Access Ports and Hostnames. Following the instructions, I ran telnet rpc.acronis.com 443, which was successful (no error messages).
I also referenced Knowledge base article 4354: Connection to Acronis Online Backup Service Fails with "The certification server is unavailable" . I tried manually pinging cloud-rs-us1.acronis.com , which was also successful (with a response time of about 45ms).

Finally, I rebooted my entire system. Still getting the same error.

I'm not sure what to try next. Any ideas?

Thanks.

Sun, 12/15/2013 - 17:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 30
Comments: 122

Perhaps just give it some time. My cloud sync failed from 12:05AM Central to 7:48AM Central today, then started working. This is not the first time it has happened for me. It seems to refuse connections every few days or so for several hours at a time. My internet is fine. I can connect to things just fine. Throughput is just fine. I just can't upload to Acronis cloud. Suddenly, after a few hours, it magically starts working again.

If you ask me, it's a temporary problem at their end.

Mon, 12/16/2013 - 00:27