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Acronis Universal Restore fails

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Hello,

Am using Acronis True Image Home Premium 2014 and trying to restore a system partition i.e. C drive of Toshiba Satellite C660 laptop running Win 7 Ultimate to my new Dell Vostro 2520 laptop using the Universal Restore feature.

I read about the requirements of the same and have the Chipset & HDD drivers in inf,sys format ready. The whole process of restoring goes ahead smoothly without any missing driver error. However when the Dell laptop restarts, BSOD
It does not boot even in safe mode. After pausing the blue screen I noticed 0x0000007B error which means missing/incompatible HDD driver!! but I've downloaded the same from dell website so I am sure I've the required drivers.

Even changing the ATA/AHCI mode in the BIOS does not help. When I had backed up Toshiba that was in IDE/ATA mode and the new Dell laptop HDD is in AHCI mode coz the drivers on dell website are AHCI drivers.

I don't know where I am going wrong. Can anyone please help me out with the same??

Thank You

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Hi ,
Even though you're sure you selected the right drivers, your problem is likely caused by the drivers you selected...
I would suggest you select the required drivers using a dedicated software called Double Driver.
http://www.softpedia.com/get/System/System-Info/Double-Driver.shtml

Use this software to select all the drivers on your target machine, through a scan.
These drivers may be backed up in different formats but choose the default one ,i.e. ''structured folder''.
Once backed up, save them on a USB key.

Run over again Universal Restore and when prompted to show the driver path, point to your USB key.
Then if it fails again, you're 100 % sure this is not a driver issue.

We'll never know how sure was exus 69 about the drivers he had picked up...

Hi Babac,

Thanks alot for trying to help me out. I cannot use double drivers since I first need to restore the backed up OS on the current lappy and then run DD but if the lappy boots up normally then DD would be of no use anyways...

This is just a trial and error. I am not dependant on this. It just got me interested since restoring to a dissimilar hardware sounded very interesting. However, I'll still chase this thing and will keep this post updated if I meet any success :)

Thanks again,

Cheers :)

Hi exus,
Just to remind you that DD should be run on the target computer.
And the target computer is the one you have different material on it and a different OS.
So I don't understand that you have to restore the OS backup first.

Hi sorry for replying late. Yes I took a backup using DD. After providing the chipset and HDD drivers the restoration process says that "Device driver *ABCD0000 for Windows 7 is missing". Ignoring the above driver leads to successful recovery but Windows still shows a BSOD.

Please help

exus69, you state in your original post that when attempting to boot into Safe Mode you recieved a 0x0......7B error. This is a common hard stop error code for Windows. You can overcome this hard stop at times by doing this:

Reboot machine into Safe Mode with command prompt
When the boot script freezes make note of where in the script this stop occurs (suspect possible CLASSPNP.SYS).
Press ctrl +break (end) keys together (hopefully before BSOD) if BSOD happens before you can do this try again.

Windows should then continue to go on to boot into Safe Mode. You would now be able to make registry changes or add drivers needed etc. Once complete reboot in normal mode and you should have your system back.

Bob (Robert) Huffman wrote:

Reboot machine into Safe Mode with command prompt
When the boot script freezes make note of where in the script this stop occurs (suspect possible CLASSPNP.SYS).
Press ctrl +break (end) keys together (hopefully before BSOD) if BSOD happens before you can do this try again.

Windows should then continue to go on to boot into Safe Mode. You would now be able to make registry changes or add drivers needed etc. Once complete reboot in normal mode and you should have your system back.

Hi Bob,

The boot script freezes just one line after CLASSPNP.SYS which is iusb3hcs.sys. The ctrl+break combination does not work at all. While providing drivers during Acronis UR I'm also providing the USB drivers.

Edit: I just realised on my source laptop (Dell 2520) in disk management there's a 350mb OEM partition before C: Could that be the source of the problem? But when I had taken its image it was only C drive and nothing else.

exus69,

The 350MB partition may be an issue. Depends on if you made a partition backup instead of a full disk image. This 350MB partition is where the boot record and OEM restore files are. In order to restore using Universal Restore you would need a full disk image. Having said that I believe that Acronis would not give you the Universal Restore option unless you are working with a full disk image.

If you have a Win 7 install disc you could try to boot it up and after the language screen run the repair option. Windows install should be able to replace the iusb3hcs.sys files.

The iusb3hcs.sys is the usb controller hub driver file which is probably corrupted. If you have any usb devices other than a mouse and keyboard plugged into the machine remove them and try booting into safe mode again.

Also you did press both ctrl and break keys at the same time?

Bob (Robert) Huffman wrote:

exus69,

The 350MB partition may be an issue. Depends on if you made a partition backup instead of a full disk image. This 350MB partition is where the boot record and OEM restore files are. In order to restore using Universal Restore you would need a full disk image. Having said that I believe that Acronis would not give you the Universal Restore option unless you are working with a full disk image.

If you have a Win 7 install disc you could try to boot it up and after the language screen run the repair option. Windows install should be able to replace the iusb3hcs.sys files.

The iusb3hcs.sys is the usb controller hub driver file which is probably corrupted. If you have any usb devices other than a mouse and keyboard plugged into the machine remove them and try booting into safe mode again.

Also you did press both ctrl and break keys at the same time?

But googling about OEM partition says that it is used for Dell Diagnostics(F12) and nothing more

I've only backed up the system partition i.e. C drive and not the whole disk yet I see the UR option.

I've also provided the usb drivers during the UR so chances of usb drivers getting corrupt are slim

Yes I pressed at the same time

The 350MB partition is used for that purpose yes. That diagnostics includes some recovery files as well. Your UEFI boot loader is located there as well.

When you performed your backup operation do you remember if you choose the Disk Mode option to perform the backup?

If you did not then that is likely your problem. What is happening is that Windows is not able to identify nor load drivers for the USB controller in your
machine no matter if you have the appropriate drivers available or not. This may well be because of the system or reserve partition was not backed
up along with the C: partition. At this point given the facts so far I suggest that you perform another backup of the source disk and when you do and are in the backup screen in TI make sure to tick the Disk Mode option so that all partitions on the source disk are selected. After the backup completes, validate the backup to insure it is not corrupted. After that you can restore the resulting image to the target drive.