Changed from Ghost to True Image 2014

Hi

This software is driving me mad, but I am persisting because I've read a lot of good reviews.
My computer is a older win XP system but is capable of running the software.
I have two sata internal drives, one is the system disk.
They are both 1TB and around half full.
The destination drive is a 2TB USB.

I wanted backup software to keep me safe and reduce the workload of performing backups.

So far, I have spent all my time trying to get True Image to work, have had support and have done my own thing as well.

Here is a time line of events:

1) Started with a free version of Western Digital True Image by Acronis.
2) Decided to use the link in WD version to upgrade to full version. (16/12/2013)
3) Secured a discount and paid for software.
4) Installed software and registered etc.
5) Ran first back up during evening of 16th, by morning it had failed and I contacted Acronis via chat and was assigned case number 02076361.
6) Tulsi Saha Support Engineer took remote control of my system and started a new backup
7) This back up completed but the Validate would not, saying it might be problems with my USB destination drive.
8) I was instructed via email to run chkdsk and to Download and install Acronis driver update which I did.
9) This did not resolve the issue.
10) I made my own test file backup set of a folder with 5.35GB data and used the same USB external drive.
11) The backup and validate completed successfully!
12) However noticed True Image was very slow, sometimes the programme would not start.
13) Used chat again 19/12/2013 and was advised to download a new install and run the repair function.
14) Did as instructed resulting in True Image not being possible to start at all.
15) True image generated errors as sent to Acronis in a further email. ***
16) I ran the Acronis file cleanup utility to remove all traces of True Image.
17) Re installed and application seems stable now, Validation of first backup is now progressing beyond the time of the first fails and indicating 9hrs 50 to finish.

***
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 19/12/2013
Time: 16:47:26
User: N/A
Computer: DEEPTHOUGHT
Description:
Faulting application trueimagemonitor.exe, version 17.0.0.6614, faulting module msvcr80.dll, version 8.0.50727.6195, fault address 0x000046b4.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 74 72 75 ure tru
0018: 65 69 6d 61 67 65 6d 6f eimagemo
0020: 6e 69 74 6f 72 2e 65 78 nitor.ex
0028: 65 20 31 37 2e 30 2e 30 e 17.0.0
0030: 2e 36 36 31 34 20 69 6e .6614 in
0038: 20 6d 73 76 63 72 38 30 msvcr80
0040: 2e 64 6c 6c 20 38 2e 30 .dll 8.0
0048: 2e 35 30 37 32 37 2e 36 .50727.6
0050: 31 39 35 20 61 74 20 6f 195 at o
0058: 66 66 73 65 74 20 30 30 ffset 00
0060: 30 30 34 36 62 34 0d 0a 0046b4..

18) Validation is still proceeding and is now half way done with 9hrs 51 showing to complete? Odd
19) At this point I expect Validation to be a success indicating that the clean install has fixed the problem, however until I can re start my system and make sure True Image is still fully functioning I request you do not close this case.
I will report my findings tomorrow.

20) OK to report back then.

Validation did complete successfully.
It took around 11 hours to run which is only a little less than the original backup processes took!
Back up file details My_partitions_full_b1_s1_v1 873GB file size backing up 898GB of data from my two hard drives, so not a massive amount of compression.

True Image seems responsive now and starts properly.

My concerns remain, why was there such problems initially?
Am I seeing typical times for the operations?

21) I tried to run a file backup of a folder on one of my internal drives amounting to 248GB, to a destination internal drive.
I had to cancel as the operation was so very slow and was pulling the rest of the system down.
The predicted time was over a day! I had seen this before with my USB external drive and attach a screen shot of this.

Surely if it takes 12 hours to do a full partition backup of both drives it should not take over a day to backup one folder?

Also, once again True Image has become very slow to load, in fact as I type this I can not get it to start up.
Eventually started after 8 mins!

So, yes I have an active support case, but this only seems to attract one reply per day.
So I was wondering if forum users can suggest ways to sort all this out?

Kind regards

Mike (Sussex UK)

Here are my system specs:

Operating System
Windows XP Home Edition 32-bit SP3
CPU
Intel Pentium 4 540 3.2Ghz
Prescott 90nm Technology
RAM
2.00GB DDR @ 200MHz (3-4-4-9)
Motherboard
SiS-649 (Socket 775) 33 °C
Graphics
SyncMaster (1680x1050@60Hz)
1024MB ATI AMD Radeon HD 6450 (ASUStek Computer Inc) 37 °C
Hard Drives
932GB Western Digital WDC WD10 EZEX-00RKKA0 SCSI Disk Device (SATA) 29 °C
932GB Western Digital WDC WD10 EFRX-68PJCN0 SCSI Disk Device (SATA) 29 °C

Antivirus Enabled
Company Name Kaspersky Lab
Display Name Kaspersky Internet Security 2013
Product Version 13.0.1.4190
.NET Frameworks installed
v4.0 Full
v4.0 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
v1.1 SP1

RAM
Memory slots
Total memory slots 4
Used memory slots 2
Free memory slots 2
Memory
Type DDR
Size 2048 MBytes
DRAM Frequency 200.0 MHz
CAS# Latency (CL) 3 clocks
RAS# to CAS# Delay (tRCD) 4 clocks
RAS# Precharge (tRP) 4 clocks
Cycle Time (tRAS) 9 clocks
Physical Memory
Memory Usage 52 %
Total Physical 2.00 GB
Available Physical 972 MB
Total Virtual 3.84 GB
Available Virtual 2.54 GB

Motherboard
Model SiS-649 (Socket 775)
Chipset Vendor SiS
Chipset Model 649
Chipset Revision 10
Southbridge Vendor SiS
Southbridge Model 964
Southbridge Revision 36
System Temperature 33 °C
BIOS
Brand Phoenix Technologies, LTD
Version 6.00 PG
Date 17/01/2005
Voltage
CPU CORE 1.264 V
MEMORY CONTROLLER 1.168 V
+3.3V 3.232 V
+5V 4.919 V
+12V 11.712 V
-12V (6.400) V
-5V (7.744) V
+5V HIGH THRESHOLD 4.785 V
CMOS BATTERY 3.184 V