Installation Failed for latest Acronis 10 on 2003 SP2 Domain Controller
..just like 9.1
Downloaded my 15-day trial of the latest and greatest and Acronis install fails.
Again.
What is going on here? Same error from both installation attempts:
From end of install log:
Property(S): ProductToBeRegistered = 1
MSI (s) (44:4C) [22:21:15:714]: Note: 1: 1708
MSI (s) (44:4C) [22:21:15:714]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (44:4C) [22:21:15:745]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (44:4C) [22:21:15:745]: Product: Acronis Backup & Recovery 10 Agent -- Installation failed.
MSI (s) (44:4C) [22:21:15:792]: Cleaning up uninstalled install packages, if any exist
MSI (s) (44:4C) [22:21:15:792]: MainEngineThread is returning 1603
MSI (s) (44:D4) [22:21:15:901]: Destroying RemoteAPI object.
MSI (s) (44:10) [22:21:15:901]: Custom Action Manager thread ending.
=== Logging stopped: 1/3/2010 22:21:15 ===
MSI (c) (0C:60) [22:21:15:979]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (0C:60) [22:21:15:979]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/3/2010 22:21:15 ===
It appears I can not get support for this either and I'm forced to visit the forums, so here I am.
I am a loyal Acronis customer from the early days and steered no less than 100 people to purchase Acronis products. I started at version 7 when this company was an upstart (contact me for registration/support info, Acronis) and here I am now..begging for a reason why this is happening throughout and old and a new version.
If I am going to buy this product for my enterprise, it must be as solid as any software I could possibly add to an enterprise domain controller. Installing *anything* is a no-no on a domain controller aside from a backup remote agent and, hopefully, Acronis. Backup exec works...Acronis does not.
I'm in awe that it failed, frankly. This is completely unacceptable.
I tried the COM+ service checks and VSS checks applicable to the 9.1 enterprise version - nothing works.
"Please help" is an understatement.
There must be more information in the MSI-Log....
You postet the result, but there must be one line with the real error which caused this result. In most logs is a free line after the error line and you can use "error" as keyword for a search... (or attach the complete LOG File...compressed of course)..
Regards
Volker
Jay,
Did you find a solution?
Ditto to your sentiments. We are having the same errors on attemted installs to 24 W2K3 SP2 machines. I have had a very hard time trying to explain /get an explanation from the "help" desk lines.
Dale
Yep - CPU speed was below the min system requirements for Acronis' software.
Acronis should support the level of hardware that the OS supports - we run Win2003 on these old systems just fine..MS says installation on a 533MHZ CPU is fine - I had a 733MHZ.. Acronis requires 1GHZ+ on a Win2003 server.
Why?
The speed of the CPU has nothing to do with the ability for Acronis to function, it would just do so more slowly. All I wanted to do was install the remote agent portion too.
Oh well - I was forced to use a solution from Symantec instead.
Hello all!
First of all I would like to thank you for finding time to open the thread and report about the issue you have faced.
Before we get started with discussing the problem I would like to notify you that should you use the trial version or have the support agreement, you are eligible for immediate ongoing assistance via chat and e-mail, feel free to check your options here in support options matrix! You can also find the detailed instructions on how to contact support directly here.
Back to the case itself:
I regret to know you faced this issue and would like to help you resolve it. Actually CPU speed is not a major requirement for the installation of our product, and there can be dozens of reasons for the error you received, so we anyway need to take a closer look at the problem.
We would appreciate if you could first of all check the following:
- Services to be started (Right click on My computer -> Manage -> Services and Applications - > Services and please check COM+Application, Distribution Transaction Coordinator and VSS - Volume Shadow Copy)
- The temp folder to be empty
- Any third party protections software (antiviruses, third party backup software, firewall, etc) to be disabled
- Reattempt the installation
Should the issue persist, please kindly provide us with the following information on encountering this problem:
I will allow us to identify the exact reason of the issue and provide you with the solution for your particular case.
I would appreciate if you could kindly keep us regarding the case, and let us know should something seem confusing or you faced difficulties with obtaining the diagnostic information - we will definitely help you!
Thank you in advance for cooperation!