Fatal error during installation

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Windows 8.1, True Image fails with Fatal error during installation.
Error Log is attached.
Please help.

CustomAction _USRCUSTACT_MsiSchedul2Install_Scheduler64 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (50:B0) [20:33:55:521]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (50:B0) [20:33:55:522]: User policy value 'DisableRollback' is 0
MSI (s) (50:B0) [20:33:55:523]: Machine policy value 'DisableRollback' is 0
Action ended 20:33:55: InstallFinalize. Return value 3.

Sat, 12/28/2013 - 01:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
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Comments: 122

That really looks like something you're going to have to talk to tech support about. Try the link on the left entitled "How to get support?"

Also, for long files, it's usually helpful to attach them as a file using the "File attachments" at the bottom of the forum post rather that include them in the body of the post.

Best of luck to you.

Sat, 12/28/2013 - 14:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello artiodko artiodko, Les,

According to the posted log the issue is most likely caused by the rests of previously installed software, which couldn't be deleted by Microsoft Installer.

Now we need to check the registry manually and delete all related keys.

artiodko, I've sent you further instructions per private message.

I wish you a Happy New Year!

Tue, 12/31/2013 - 10:30
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