Acronis secure zone and PGP secure disk
Acronis secure zone and PGP secure disk
hello, i used acronis true image and disk director suite and successfully cloned and backup disks many times. recently i installed pgp enterprise to secure the disk. as fate would have it i decided to increase the secure zone partition. the operating system on boot prompted for pgp password to decrypt the drive and then acronis loaded and i used the partition management option. the partition limit of secure zone was enhanced from 55 gb to 61 gb (limit being shown as 69gb). the three steps that appeared were C drive size being fixed from 55 gb to 45 gb, D drive (which was pgp secured) was shown to be going through NO change and the third step was the Secure Zone expanding from 45 GB to 51 gb or so. when all the steps were done, the system booted. as always the first prompt was PGP secure disk, i entered the password but the second prompt for Acronis halted and Displayed a fatal error and asked to press enter to attempt to boot the OS. On pressing Enter the system booted and the OS was normal EXCEPT that the D drive was being shown as Raw (i.e. needed to formatted). On inspecting the D drive with Acronis disk manager the three partitions were visible the C and Secure zone with the newly allocated disk space but the D was being shown as RAW Although the D disk size was being shown as before, i.e. 45 GB. All assets resided in the D drive. Please advise how to recover or restore the partitions.
Hello,
Let me clarify this situation.
Generally, we do not recommend using our products along with encryptionsoftware on your PC. It may cause a boot issues and inability to create backups also.
tiko pol, I have requested Acronis Report from you per our PM communication. Please attach it to this thread so I can check it.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
attn mr Alexander
the report.txt file is enclosed.
Hello,
Thank you for the fast reply.
Unfortunately, this partition is not detected at all, it's just:
98G free ------
So we have only one way to recover your partition back - use Partition Recovery option in Acronis Disk Director. Please do the following to start the recovery: start Acronis Disk Director Suite under Windows, choose Wizards -> Partition Recovery.
Then follow through the procedure. Unfortunately, we cannot guarantee the success of this operation.
Regarding message during your system boot, please do the following to resolve the issue:
Please boot up from the Windows Bootable CD, then go to the Recovery Console (the
first Repair option you come to).
From the command prompt please type:
FIXMBR C:
FIXBOOT C:
BOOTCFG /rebuild
After that, please reboot your computer.
If you prefer to fix MBR using a CD, then please download special Acronis utility from http://download.acronis.com/support/mbrautowrite_en.iso. Use it to create a CD and boot the machine from the CD.
The MBR will be rewritten once you boot the computer from the created media and confirm that you want to fix the MBR.
Thank you.