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TI2010 in Win7: File Backups - Restore (yes), Explore (no)

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[System: New HP Windows 7 Home Premium 64-bit system with 9GB RAM and TI Home 2010.]

For a month I have scheduled a daily backup of the My Documents folder, at Windows boot. It seemed to work OK.

However, today I decided to use the Explore feature in TI2010, since the daily backup cannot be mounted as you can with disk images.

[Method: Click the Recovery (left-side) tab; choose the File backups tab (under "Data recovery and backup management"); then right-click on the File backup's name and choose "Explore".]

I immediately get a Win7 error: "Windows cannot find [filename] ... Make sure you typed the name correctly, and then try again." Also, the .TIB filename shown in the error message has an appended series of letters and numbers (hex? hash value?).

BUT ... when I use the Restore feature on this .TIB file I can restore any selected files in it to a different drive. Works fine.

SO ... Thinking that this particular .TIB might be the problem, I also performed a new (manual) File backup (of the same My Documents folder), and the same thing happens: I can Restore from these .TIB files, but I cannot Explore them file to view them.

I even get the same error message if I try to Explore a full TI disk image (yet these images work fine to restore the partitions: I have had to do it a few times with this system as I install new programs).

Anyone seen this? Is the Explore feature broken in TI2010?

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Barry:

My personal experience taught me that I could never mount or explore Acronis tib files until I completely un-installed BitDefender Internet Security 2009. After that everything was fine.

I then bought and installed Norton 2009 Internet Security and things remained good.

I hope you find this useful.

Fungus

Barry, to explore the backup file, use Windows Explorer and treat the tib file like you would a folder - double click to open. Keep double clicking until you drill down to the file/folder of interest.

Fungus -

Thanks, but I don't use BitDefender. My system came with NortonIS 2010.

DwnNDrty -

Thanks, but using Windows Explorer in Win7HP and double-clicking on the .TIB: all that does is open the TI program, it doesn't "Explore" the (double-clicked) .TIB file.

So ... it appears that the TI2010 Explore function is broken ... ... Well, at least the Restore function works, which is the main thing.

Hello all,

Fungus and DwnNDrty: thanks for your help.

Barry_M, most probably, the issue was caused by the fact that My Documents contains several hidden symbolic links. Even within Windows you can't access them manually.

And when you're trying to explore the backup archive, True Image also tries to access those symlinks and fails, so it is a normal behavior.

Please let me know if you have any additional questions.

Thank you.

I have the same problem. So how do I identify a hidden symbolic link? If TrueImage does not like hidden symbolic links, surely it should just ignore them?

I'm using Vista with TrueImage Home 2010 Build 7.154. I uninstalled TrueImage, rebooted and reinstalled. No change. The backup data is on a USB2-connected drive (F://MyBackups/.....)
AntiVirus is McAfee Security Centre

--Alan