Protectcommand failed to execute after adding another vmware server

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 1

Hello, we recently swapped out a VMware server. It had more space which was needed. The servers are VMware 3.5 esxi.

I cant get the backup of any vm on the swapped out server to work.

The VMware 3.5 server is a licensed server, its not the free version.

We where licensed for 2 servers with Acronis Backup & Recover 11. I revoked the license of the one server and added it to the new server.

I then created new jobs and vaults for the vm's. But when I run the backups I get the errors below. Its the same error for every vm on this server.
Not sure what im missing, any help would be great.
Thanks
Mike

ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_glx_pic_32256
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Failed to back up virtual machine 'GPP-DC1'.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_tape_off_glx_pic_32256
Message: Failed to get archive URIs from location 'arl:/4C8B6A68-BF79-4346-94F5-A0AA54C2E5B5/2D3D6302-6BAE-4263-B9C1-C008E95F18B3'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc76
Fields: IsReturnCode : 1, $module : disk_bundle_tape_off_glx_pic_32256
Message: Failed to get archive URIs from location 'arl:/4C8B6A68-BF79-4346-94F5-A0AA54C2E5B5/2D3D6302-6BAE-4263-B9C1-C008E95F18B3'
--------------------err
Error code: 640
Module: 64
LineInfo: a1d3981537c68766
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Failed to open the metadata directory.
--------------------
Error code: 20
Module: 4
LineInfo: 72bd8f1a411be0d4
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Access to the file is denied.
--------------------

Mon, 01/20/2014 - 17:30
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1379

This - Failed to get archive URIs from location 'arl:/4C8B6A68-BF79-4346-94F5-A0AA54C2E5B5/2D3D6302-6BAE-4263-B9C1-C008E95F18B3'
- tells that the agent (appliance) fails to open backup location (vault). Check that there are correct credentials for in in backup plan settings. If you created the backup plan on the Management Server, it's possible that the vault is not accessible by appliances only - you can check from appliance's shell ( http://kb.acronis.com/content/4568 ) if it is visible from there.

Mon, 01/20/2014 - 18:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Yep it was issues with the Vault. I ended up creating the vault, then validating it while remoted into the acronis appliance. Once I did that backups worked.

Thanks

Mon, 01/20/2014 - 22:18