__acro_subst_user__ continually gets locked out

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello,

I have recently deployed Acronis BR10 and am using a centralized managment console. I am having multiple issues with the _acro_subst_user_ account in that it keeps getting locked out. Even when unlocked any backup tasks or policy assignments fail with a bad password error. Specifially, I was able to erform one policy assignment directly after install but since then the jobs fail and so do further assisgnments. Below is a sample log. I assume the logon failure is regarding the _acro_subst_user_ account as the service account does not recieve any logon failure or lockouts.

 

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type:                Warning
Date and time:       8/23/2009 12:28:33 PM
Backup plan:         [None]
Task:                [None]
Managed entity type: [None]
Managed entity:      [None]
Machine:             <removed>
Code:                10,747,921(0xA40011)
Module:              164
Owner:              
Message:            
  During deployment of backup policy '{0}', the agent on managed entity '{1}' has failed to create the backup plan.
Additional info:
--------------------
Error code: 17
Module: 164
LineInfo: 98e4081e93d41970
Fields:
Message: During deployment of backup policy '{0}', the agent on managed entity '{1}' has failed to create the backup plan.
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9cc
Fields:  $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to create the backup plan.
--------------------
Error code: 34
Module: 162
LineInfo: 5ff111dc99e03d27
Fields:
Message: Failed to create the archive.
--------------------
Error code: 15
Module: 173
LineInfo: c93597b64f4e1c3d
Fields:  $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error: Unhandled routine exception.
--------------------
Error code: 1
Module: 173
LineInfo: fe7f283a2b384c81
Fields:
Message:
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8b9
Fields:  code : 2147943726
Message: Logon failure: unknown user name or bad password
--------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 

 

 

 

Any assiatnce would be approcated.

Sun, 08/23/2009 - 16:43
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello Andrew,

Thank you for using Acronis Products

Cause

Acronis Agent installation automatically creates the __acro_subst_user__ local user for network share browsing.

For the purpose of running Acronis Managed Machine Service, Acronis Agent installation either offers to create automatically a new local account: Acronis Agent User by default, or to use the existing account (note that a domain administrator account is preferable in domain environments). 

The error occurs if any of these accounts does not have the Log on as a service security right. During the installation, the respective security policy is defined automatically in User Rights Assignment on the local machine. But if the machine with installed Acronis Agent is included into domain, then there might be a defined domain policy that overrides the Local Security Policy setting and removes the required users from the Log on as a service policy.

Check the following KB article to find solution for the encountered issue.

Mon, 08/24/2009 - 10:02
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