2nd try at getting a response to ORIGINAL posting 52330: Why doesn't Acronis REALLY delete the images when i chose that option?
Hello,
Trying not to be a pain in the butt, but after 2 weeks and 6 days I haven't gotten one response to my question(s). So I'll try again and re post it all. Apologies to the moderators but I sit here and watch my tech support slipping away as the clock ticks....
Using v 6614 here and I wonder why when I display the list of backups and choose DELETE, using the red "X", the file isn't really removed it just makes it not show in the on screen list.
I have to manually go to my external HD and delete the files there. If it's now going to really remove them why have it as a choice?
Why doesn't the on screen backup list reflect what's really in the My Backups folder? To me the on screen list is meaningless, there are backups that don't show in the list but are clearly there on the external HD.
I also notice that Try and Decide doesn't stop running when I use the tool tray icon, I have to drill down and find the main page and shut it off from there.Using the icon will reboot the machine, but when it comes back up, Try is still running and the changes are still there! I was always able to use the icon in earlier versions to stop Try from running, now I can't. Again if it's not going to work why have it listed that it CAN be used?
If I am doing something wrong let me know.
Thanks!
You asked several questions. Hopefully, my illustrations and comments will answer your questions. Remember, responses on the forum is 99% by volunteers such as myself. If you want or need a response from Acronis support, you will need to complete a support ticket.
I am not totally sure of your exact questions but here goes.
When the program is installed, the user is offered the option to enable or disable the Scanning for Backup at each start of the program. You can prevent those scans and delays by not enabling this option from the very beginning.
Once the Scan for Backup has run once, the user has a bunch of backups listed on their main menu.
This option will enable you to remove ALL the listing of backup or tasks at one time.
Or, if you need to delete only one single backup or task, this option removes only the single task or backup from the listing.
Sometimes, once a backup task has been created, you may want to delete the task or delete the tib backup files which were completed. This option provides for that need. Frankly, I wish this option was not offered as I feel it is dangerous because it does not tell the user what is going to be deleted and does not provide for any confirmation. Be very careful in the use of this option.
The below is the Acronis Backup Explorer view. It has many options, one of which is the DELETE opton for tib backups.
The user can select the most recent backup for deletion; or if some earlier backups are selected for deletion, then all the newer backups will be deleted as well. One good feature about this DELETE option, is that the program will tell you how many files willl be deleted and the user must confirm the DELETE as wanting to be done.
Note: this deletion of backup relates only to those created by this specific task. If you have other tib backup tasks with tib backup files to be deleted, you will need to open each task individually and delete that group using the same procedure as detailed in the prior paragraph. There is no one single DELETE OPTION that will delete all backup files as any deletion by the program is done at TASK LEVEL.
Entrance to is the Acronis Backup Explorer or TimeSlice View.
Window below is the Acronis Backup Explorer or TimeSlice View.
Hello GroverH,
Thank you for all your interest and the wonderful graphics you supply.
My problem lies in the "Option1main.xx when I make that choice the way you show. TIH does not remove the backup itself, yes, it removes the listing but the backup remains in the "My Backups" folder on my ESata drive. The others are all very helpful too but it doesn't solve my problem. I have to manually go to the My Backups folder and compare it to what's in the TIH listing of .tib's and then delete the ones that the program should have chosen when directed to do so, by using the method you describe in 'delete_option1main.png
Again thank you for all your hard work and contribution to the forum!
Thank you :D
Hopefully, you have seen and read all as I had this as work iin progress for quite some time. I thought all related to your question otherwise I would not have wasted my time. I thought preventing the appearance of unwanted listings was just as important as knowing how to get rid of them.
http://forum.acronis.com/system/files/delete-option1main.png
When you click the "whole backup", the program is supposed to deleted all files created by this task. It does for me. One reason it might not is if the storage disk is not connected/recognized or is a NAS or network with connection problems. If it does not delete for you, then the program is malfunctioning for a reason we will need to determine. Next time you try using this specific method, try clicking the target path to examine the listing of tib files before clicking the "whole backup" option.
Instead of using this method (which I hope will be removed), why not try the doing the deletion from the Acronis Backup Explorer view.
http://forum.acronis.com/system/files/delete-option2explorer.png
I would not have wasted my time.
http://forum.acronis.com/system/files/delete-option1main.png
When you click the "whole backup", the program is supposed to deleted all files created by this task. It does for me. One reason it might not is if the storage disk is not connected/recognized or is a NAS or network with connection problems. If it does not delete for you, then the program is malfunctioning for a reason we will need to determine. Next time you try using this specific method, try clicking the target path to examine the listing of tib files before clicking the "whole backup" option.Instead of using this method (which I hope will be removed), why not try the doing the deletion from the Acronis Backup Explorer view.
http://forum.acronis.com/system/files/delete-option2explorer.png
GroverH you didn't waste your time, I'm sorry if you feel that you did. Any of the screenshots you provide is a great help to anyone besides yours truly.
I am not using a NAS it's simply an eSata external drive that is only ON when I make backups, so those are out of the mix as a source of trouble. I always make a full backup nothing else and then verify them when completed.
I can try the Acronis Backup Explorer view as you suggest or we can dig deeper and find out why using the choice to DELETE WHOLE BACKUP doesn't work for me, in fact it never did.
Unfortunately despite all the graphics I can't get my Acronis Backup Explorer to open and work the way yours shows. Attached is the screen that I get when I search for Acronis Explorer. That wheel in the center sits there and spins and spins... after 5 minutes I gave up on it. If I choose any of the backups listed at the bottom I get a screen that says " not found." Yes the eSata is plugged in and running.
Maybe I need the PREMIUM version to have a display like you illustrate?
Thank you again!
Access to the Acronis Backup Explorer is from inside any of the specific tasks involved--not via the Search function.
I have added an additional screen to show entrance into the Backup Explorer. In retrospect, this screen should have been part of the above graphics so I have edited that post and added it.
Retry the entrance into the Explorer as shown by this illustration and see if the other missing data appears. I noticed in your last attachement, that explorer shows multiple backup files yet the task behind seemed to be saying only 1 version. Would you mind posting a capture of main menu showing the first few task listings?
Here are the screen captures you asked for, clearly I am not getting the same screen for the Acronis backup Explorer that you do. I don't know what to do now.
Thanks,
Fred
What am I missing? Your screens match exactly to your data and also match my screens for the data displayed.
Your task shows 1 backup and the backup is of the disk E so it is E to be recovered.
From inside the TrueImage Explorer, if you hover your mouse pointer over the yellow rectange, you will get the stats of the file
and if you Right click the yellow rectangel, you will get the various options such as Delete or Valicate?
One of your pictures is the Disk & Partition view and the other is the File Recovery View in case you want to recover single files?
This task only has one file associated with it.
Perhaps show me a screen capture of the storage folder where this backup is stored if there are other files stored in this same folder tjat were created by this same task.
See attachment.
==================================================
Edit:
Curious:
Each of your backups is of the same location and manual. Ths could be accomplished by one task clicking the "Backup now" option from inside the single task.
Or, set up a new task with automatic cleanup similar to this link
http://forum.acronis.com/system/files/forum/2009/11/5940/2012-backup-sc…
and adjust the "Store no more than X recent versions" to keep whatever number of full's based your storage space limitations and this new task could make manual deletion of backupd a thing of the past as the program would do the deletions automatically based on your pre-set (X) of what you want to keep.
What am I missing? Your screens match exactly to your data and also match my screens for the data displayed.
Your task shows 1 backup and the backup is of the disk E so it is E to be recovered.
From inside the TrueImage Explorer, if you hover your mouse pointer over the yellow rectange, you will get the stats of the file
and if you Right click the yellow rectangel, you will get the various options such as Delete or Valicate?
One of your pictures is the Disk & Partition view and the other is the File Recovery View in case you want to recover single files?This task only has one file associated with it.
Perhaps show me a screen capture of the storage folder where this backup is stored if there are other files stored in this same folder tjat were created by this same task.
See attachment.
==================================================
Edit:
Curious:
Each of your backups is of the same location and manual. Ths could be accomplished by one task clicking the "Backup now" option from inside the single task.Or, set up a new task with automatic cleanup similar to this link
http://forum.acronis.com/system/files/forum/2009/11/5940/2012-backup-sc…
and adjust the "Store no more than X recent versions" to keep whatever number of full's based your storage space limitations and this new task could make manual deletion of backupd a thing of the past as the program would do the deletions automatically based on your pre-set (X) of what you want to keep.
Hi GroverH,
I never attempted to let Acronis auto-delete my older .tib files. This looks like a convenient way to manage them, that assumes that my external drive is powered ON all the time which it isn't. That's one reason I do them manually, that way if the drive isn't on, I can do them whenever I choose to. If I was to not have the drive on at the time of auto-deletion, would TIH then do it as soon as it sees the drive IS on? Or does that mess up the schedule?
I appreciate all your hard work and REALLY going the extra mile to help me and others. If you aren't employed by Acronis it's their loss; you certainly should be!! You are truly dedicated to helping others in the forum, if you are just a volunteer and not an employee you are an A++ one.
Thank you for all the attention you have shown me, it shows the many possibilities that Acronis provides if you delve into it deeper than I ever did. I learned a lot and that too is to your credit.
Best wishes and thanks again!
Cheers,
Fred
The "automatic cleanup" (automatic deletion) is an integral part of the backup routine and this cleanup occurs immediately following the backup so the cleanup happens before the program shuts down following the backup. So if the external is powered up to receive a backup, then cleanup will occur before the program closes so there is no interference by the program.
I can only reinforce that I am not associated with Acronis is anyway. I am not compensated nor do I receive instructions or limitations about my postings. I simply an 82 year old user who has attempted to train himself on the proper use of TrueImage backups and restores. The ability to restore a prior backup has saved me hours and hours of my time with no loss of personal data. I am always sad when a user reports they have lost their pictures and personal data which is most instances could have been prevented with a little more attention to learning the use of their backup software--no matter which vendor. I feel Acronis has been remiss in not providing more "how to's" so I have tried to fill that void via the creation of my assortment of "how to" guides.
I have only my own older equipment (plus visits by the grand kids with their computers) to perform experimentation but the more I use the software, the more proficient I become so I try to help others to achieve the same (or more) degree of profiency that I have achieved. Sometimes, there are posters that are not open to finding out whether a change of procedures will bring benefits to themselves but would rather just criticize the program. I can't fix a problem but can often find workarounds that will provide improved results.
In many situations,, I will try to reproduce the situation and often find the problem can be solved or reduced if the user will change their procedures.
For example, I am reasonably sure you were brought up to the them "prevention" is better than a "cure" There have been many posts about the disks being full with backups asking how to delete backups. This situation can be prevented by using the "automatic cleanup" as part of their backup scheme. The result can be backup rotation is achieved. the use of disk space controlled, and the user does not have to perform manual deletion. That's a "home run" or "touchdown" in my book.
I have set rules for myself which I follow. These rules include
1. Existing tasks are never edited for configuration changes. A schedule change can be done from the main screen without ever using the "edit settings" option.
2. Each task points to its own storage folder so there is not intermixing of backup files.
3. After a restore of System C has been made, old tasks will ceased to be used and new tasks must be created.
A user recently posted
Posted by GroverH:
The backup task is created once with all the settings (scheduled or
non-scheduled) you want and then saved under the "Backup LATER" option.
After that is completed, any and all future non-scheduled backups are
initiated by opening the program, (insert mouse pointer inside task) and clicking the "Backup now" option so unless you use different backups to backup different data areas, there is not
further need for additional backup task creation nor schedule changes.
THIS text should be the first thing a new user should see after installing
the product.
I work with computers a lot, don't consider myself an expert in back-ups
though. And I didn't have a clue how these back-up tasks exactly worked.
Searched the help file, which is definitely not written for the
not-so-experienced user, so it didn't help me. Search on google, searched the
forum. And nowhere I could really find a basic explanation about how True
Image worked, a quick first time user explanation which involved the piece of
text quoted. Thanks.
This is one piece of advice I find I have to keep repeating over and over as so many believe a new task is needed for each backup--which is not true.
Thank you for your comments. Much appreciated.