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Install problem for True Image Home Plus Pack

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When I try to install Acronis True Image Home Plus Pack it won't install. It says that Acronis True Image Home 2010 must be previously installed. Problem: IT IS INSTALLED!!! How do I correct or get around this.

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Hello Carl,

I understand the question and will do everything possible from my side to give you a clear explanation.

If you had Acronis True Image Home 2010 installed before purchasing or downloading Acronis Plus Pack, please make sure you have the latest build of Acronis True Image Home 2010. (See Downloading the Latest Build of Acronis Software). Acronis Plus Pack can only be installed over the same build of Acronis True Image Home 2010.

See the following KB article for step-by-step instructions how to correctly install Acronis True Image Home 2010 Plus Pack.

Let me know if you need further assistance.

Thank you.