Acronis Disk Director Home 11 Bootable Media freezes after boot!
Hello,
I booted my Dell Latitude E6510 with Acronis Disk Director Home 11 Bootable Media (Downloaded Directly from Acronis)
everything goes OK till I get to the menu
Acronis OS Selector Setup
Acronis Disk Director Home 11
Acronis OS Selector Activator
Continue OS booting
where the mouse freezes and I can not select or start any thing from there!
any suggestions
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This sounds like a Linux drive issue.
If there is an ISO version of the rescue media in your account, download that and try, you will need to burn it to a CD using software that converts the ISO to disk - most do.
You could also check in your BIOS and see if you have a legacy setting for your mouse and keyboard, if you do try enabling that and use the original rescue CD.
There is also the possibilty of adding boot parameters to your rescue CD which might get over the dribver problem.
But try the above first.
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Colin B wrote:This sounds like a Linux drive issue.
If there is an ISO version of the rescue media in your account, download that and try, you will need to burn it to a CD using software that converts the ISO to disk - most do.
hello I did that as I wrote in my first post!
probably it is a drivers issue?
dear Acronis, is it only me who has Dell Latitude E6510?
you seems to have issues with this laptop!
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Sarmad,
I didn't see that, sorry.
So.....
Have you made a CD from the bootable media that you can make from DD11 itself? If so, does it behave any differently to the version you downloaded under the bootable media tab?
Is your mouse a USB type or wireless?
Is it a Dell or another brand?
Did you check in your BIOS to see if it has a legacy setting?
Some other things to try.
1. If the mouse is USB, remove any card readers or disable them.
2. Do not connect the mouse through an external hub.
3. Move the mouse to a rear port if plugged into a front one.
4. Try a PS2 mouse - just to check there isn't a hardware issue here as well.
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did you try to create a WinPE boot media instead of a Linux based one?, the linux one is a bit flaky when it comes to usb mouse/keyboard devices
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I found out the problem is with the eXtensible Host Controller Interface (xHCI)
There are 2 ways to make it work on ASUS Sabertooth Z87 motherboard ( Or any other I guess) and both assume you have a bootable LINUX media:
1)
Go to the motheboard Bios configuration and select:
Advanced --> USB Configuration and disable xHCI. IE:
Intel xHCI --> DISABLED
The problem with this configuration is you wont be able to use USB 3 at full speed.
2)
At the initial Acronis boot screen, press [F11]
You should see the option "quiet" already there.
Add a space and write down: "nousb3" without the quotes.
Although this option is not documented, it works for me.
Important to note that Linux options added before the bootable media is written, DON'T WORK.
Seems they are not kept as never show when [F11] is pressed. Only the default "quiet" option shows.
Hope this works for you, because Acronis suggestion to use WinPE is not acceptable.
Buying this application to end up using a third party utility with a size over 1 GB to fix it, doesn't seem like a solution.
If that was the case, why paying Acronis? In my case I could have used AOMEI Partition Assistant, which is FREE and works great.
Felipe Alameda A.
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Kernel paramters can be added to the recovery media at media build time. Just enter the (in this example) nousb3 where the wizard mentions command line parameters and the recovery environment will be made with it embedded.
I hadn't realised there was a nousb3 switch in Linux kernels. Good to know.
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Colin:
Thanks for the comment.
Yes, I know, but setting the parameters that way doesn't work as I mentioned in my comment:
"Important to note that Linux options added before the bootable media is written, DON'T WORK.
Seems they are not kept as never show when [F11] is pressed. Only the default "quiet" option shows."
On the other hand, also mentioned there is NO "nousb3" parameter in Acronis documentation. Nevertheless, it works as long as you place it at boot time.
Regards,
Felipe Alameda A.
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Same problem - using an Intel NUC with an Intel mSATA SSD.
USB is the only HID option available, and with 2343 the KB/M works on the initial selector screen, but everything freezes once the DD screen is displayed.
Downgrading to 2121 fixed the issue for me, so it would appear this is something introduced since then.
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I was getting the same on Dell M4500
Here is how I got it to work:
1) In BIOS set onboard touchpad/mouse to be serial (this might not be needed)
2) Did not touch the mouse or touchpad and used the keyboard select
Aronis Disk Director Home 11 update 2
THEN
AFTER Disk Director is loaded, plug in a USB mouse.
Then I was able to use the USB mouse with no problems.
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