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[DUPLICATE] Dell 9020 no network drivers

Thread needs solution

Hello we are having trouble getting the Dell Optiplex 9020 to image. When trying to PXE boot and connect the network card is not recognized and will not connect to depoloyment server. Is there a fix for this?

Thanks
Brett

Issue is discussed here.

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*bump* Same issue here. PXE boots just fine to the menu but when I try and create a master image it won't see the network server to save the image to.

My 9020 at least appears to be using the Intel I2xx/825xx 10/100/1000 Ethernet Network Drivers type and more specificaly the I217-LM

Spent hours working with support about this issue on web chat. Still no results. Hoping for some good news from support tomorrow.

Hello Jason,

welcome to Acronis Forum!

I sent you a private message with download link. There you'll find a special build of Acronis Snap Deploy with added drivers.

Please check if it solves the problem.

I wish you a Happy New Year!

Hi,

The 9020 Network drivers are not included in the Acronis PXE image. To rectify:

1) Install WAIK
http://www.microsoft.com/en-us/download/details.aspx?id=5753

2)Download and extract the Dell 9020 Network Driver (x86 version - will work for x64 platform)

3)Create a new PXE image and add the driver in:
http://kb.acronis.com/content/26266

Good morning,

I am having the same issue with network drivers for the Dell Optiplex 9020, Latitude 7440 and Precision 3610. I have drivers for these devices functioning properly on bootable media and this is how these workstations are currently being deployed. This is not optimal. I would like to update the drivers within the Acronis PXE server in order to continue to have user initiated deployment be our primary means of imaging hardware. How can I go about doing this ?

Thanks for your help,
Tim Eshleman

Hi-
I have not been able to load the 9020 drivers on the PE bootable Acronis media I created.

Could you let me know how you were able to get this working? What driver etc?

Thanks-
Tom

Hello Tim, Thomas,

I've sent you a download link to updated Acronis Snap Deploy 4.0 in private message.

Please check your inboxes.

Thank you.

Same issue here with a bunch of Fujitsu Esprimo P920.
Working PXE Agent image urgently needed!

Hello Everyone!

assistance informatique, I've sent you a private message.

Marco, I see that you are already in contact with support.

Thank you.

Hello,

Sorry for my English, i speak sow sow in english. I'm French :-)

I would like to get build 582 please for test on my HP PRODESK 600 G1 / Intel I217-LM.

Thank you so much.

Hello Kevin,

I've sent you a private message with the download link.

Thank you.

Hello,
My name is Nicolas, I'm French. I'm sorry for my English.
I use the test version of Acronis Snap Deploy 4 and I have some problem with the Dell Optiplex 9020 Network drivers because are not included in the Acronis PXE image.
How to solve the problem ?
How to add drivers in Acronis ?

Thank you for your answers.
Nicolas

Hello,

i have also this problem with a Intel I217-LM Network Card on HP EliteDesc 800 G1.
I have Acronis Snap Deploy 4 v. 540, please could i get the build 582, too.

Many thanks, with best regards Claude

hello,

I communicated with an agent Acronis who transmitted me the version 4.0.584 of Acronis. I can thus assert, after some tests, that this version to repair all the defects concerning the machine.
I have a Optiplex 9020 with Intel I217-LM Network Card.

Good luck to all.
Nicolas

Hello Everyone!

Nicolas, I'm glad to know that the newer build solved the problem for you!

Claude, I've sent you a PM with a download link.

Thank you.

Anna, the download link you sent to me before no longer works. Will you please send it again?

Thanks!

Hello Anna.Trifonova ,

You sent me download link for the new version please ? We have new model Optiplex too.

Any new for support Windows 8.1 in snap deploy ?

Thank you

Hello kchev,

I've sent you a message.

Thank you.

Hi Scott,

PM has been sent.

Thank you.

Hi,

I have a Dell Precision M6800 deployment with no working drivers. Anna, can you PM me the updated build please?

Thanks,
Irnie

why cant you Acronis just post a freaking link somewhere where we can all download the latest build?

Hello,

we have some Lenovo G710 with Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.20). And the Same Problem, i want to buy new licence's, but bevor i have to know that i can use them. Is there any built that i can download.

Thanks

Same problem with Optiplex 3020 which uses the Integrated Realtek® RTL8151GD - is there a version available to support this?

I have the same issue. No NIC driver for Intel I217-LM in an HP EliteDesk 800 G1. Could I have a link to the updated software as well?

Thank you!

Nick

I have the exact same problem. Pulling my hair out! Optiplex 9020 and 3020 with Intel I217-LM NIC.

Please help!

Mike

Hi,

We have the same issue with the Dell Optiplex 9020 not seeing the network server when attempting to create a master image. Anna, could you please send us the link?

Thank you,
Leecia

I am having the same issue with OptiPlex 9020 machines. Can someone please provide a fix for this? It looks like Anna is no longer replying on this forum post?

Thanks!

I had the 9020 problem back in november and after calling into support and jumping through a few hoops they were able to send me a custom build. So the solution does exist.. although apparently they aren't very eager to give it out still.

Hello

I am having the same issue with OptiPlex 9020 machines. Can someone please provide a fix for this?

Thanks!

Hello my organization is having issues imaging a new Dell OptiPlex 9020. When attempting to connect to the Image Server; the NIC is not recognized with the current Bootable Media. Is there a link to the latest Bootable Media for the Dell OptiPlex 9020?

Any assistance is greatly appreciated!

Hi,

I have the same problem with DELL M620, drivers Broadom BCM57810 NetXtreme II are not recognized. I can't create a Master Image on the network.
My Acronis version is build 540.

Thanks a lot by advance for you help.

Hello Everyone,

if you experience any issues with NIC recognition and need the latest build of Acronis Snap Deploy 4 (584) please send me a private message.

Thank you.

Robert,

sorry for the delay! 

I've sent you a private message.

Thank you.

Hi Anna,

I am also having the same problem with the Dell OptiPlex 9020's. Can you please PM me the link to download the latest build.

Thanks!

Jared

Hi Jared!

I've sent you a PM.

Thank you.

Hello

I have Dell precision T1700 that I need to make a master image out of it, but it dosn't recognize the network card (Intel I217-LM) on it. I understand that there is a version (582) that support that network card, please send me the link to download that version.

Thanks

Avi