Acronis True Image 2012 Home crashes - Solved

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I have been using Acronis True Image 2012 Home sucessfully for about a year with no issues. I love it. The machine is running 32-bit Windows XP Media Center with 2 GB RAM and 2 TB hard drive (270 GB free space).

Yesterday I was trying to make an image of a older dying drive (Maxtor 40 GB IDE). It had CRC read errors on several sectors. I made the image by ignoring errors but now today Acronis crashes when I try to start it.

I did one other thing which I think may have caused this problem. I downloaded and installed Seagate Disk Wizard. When using it it looked very much like Acronis software. I think the two don't play well together but I don't know. I uninstalled Disk Wizard but Acronis is still broken.

I have used the original install CD and tried to
- Repair Installation
- Modify Installation
- Remove Acronis True Image Home 2012
but these all fail. See attached screen captures.

Help!

Thu, 02/27/2014 - 15:48
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Comments: 11125

The two versions are not compatible.
The quickest solution would be to restore your Drive C back to when only the 2012 version was installed.
Do include the MBR/track 0 plus the "Recover Disk signature" as part of the recovery. If you have other partitions on the disk, you may want to just restore the entire disk to include all partitions by checking the checkbox option for the disk.

This is illustrated in signature link 3, item #2 within link 3.

This restore should be done when booted from the 2012 CD.

Fri, 02/28/2014 - 22:21
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GroverH
Thank you for the reply. Since my drive C: is a 2 TB drive and is about 2/3 full it seemed a bit of overkill to restore more than 1500 GB of data. Instead I used your #4 tool (TIM Cleanup Utility) and then re-installed Acronis True Image Home 2012. All is good. Thank you
Andy

Tue, 03/04/2014 - 20:32