Problem with Single Pass Backup with AD Addon -> no license ??
HI,
i installed a test environment with a DC, a management Server, and some clients. On the Management Server is the AMS, ASN installed with License Server. I added all our NFR Licenses with an txt import. We have a license for the new B&R 11.5 for AD Addon. I installed the Agents on the clients and Server over remote install. That works all fine. I created a Backup job for the DC over the AMS but when i activate "Single-Pass" it shows a warning that no license is installed on the client. After that i copied the install file to the DC and took "add features" and activated the AD Addon, i also added the license for it on this DC over the license Server in my network. Now the License Server shows that one client use that Add on.
I tried to create a new backup task but still say there is no installed license for AD Single Pass Backup???? I rebooted the DC and the Management Server but i can't use the Option Single Pass.
Where is the Problem?? or is it no Problem ??? =)
Here some more infos about the environment:
1x 2008 64 bit SP1 DC
1x 2008 R2 MGM Server
some W7/8/8.1 Clients
all as VM on vSphere 5.5.
Thx a lot so far and have a nice weekend!
Hi,
thx for your help. yes it shows the AD Addon License in use.
when i connect direct to the agent and let me show the license(see attached)
When i directly connected i can use single pass!
So i can`t use single pass with a task planted on the AMS ?
Have a nice weekend!
It should allow single-pass backup from AMS too. We had similar bug, but for SQL addon and it changed to a valid, 'have license' state after 15 minutes. Is the DC machine marked in 'unprotected applications' in the AMS dashboard?
HI,
no it is shown @ protected applications !?
Looks like you need to contact our support with this. Please specify exact license keys used.
Btw, all these jpg files are in fact TIFF and browsers can not open them.
Hi Larin,
i rebooted both Systems again. Now everything is fine!? i can now create Tasks on AMS with Single Pass. Don`t no why it tooks so long and some Reboots?
But know everything is fine=)
PS: I tried the pics on an other PC and they work?
Thx for your help!!!
Have a nice weekend!
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Glad to hear it finally worked. Anyway, 'no license' warning displayed in this section does not block backup plan creation - when you fill required fields, 'OK' button will be enabled.
Hi,
its correct that, i can create a backup plan, it only wondering me that he said "for Add-on AD Single Pass is no license installed" was shown. but everything is fine now
;-)
HI,
i have now a other Problem with the Backup Task of the DC Addon: I created the Task but after start it stops immediately:
Log file:
Ausführen des Befehls fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 41
Module: 307
Zeileninfo: e6792a5ee190dda6
Felder: $module : agent_protection_addon_vs_38350
Nachricht: Ausführen des Befehls fehlgeschlagen.
--------------------
Fehlercode: 54
Module: 482
Zeileninfo: 5c71ebf434f0c47a
Felder: $module : disk_bundle_vs_38350
Nachricht: Fehler beim Zusammenstellen aller erforderlichen Daten für ein Single-Pass-Backup von 'Microsoft Active Directory'.
--------------------
Fehlercode: 202
Module: 555
Zeileninfo: 46ae839ad5fddaaf
Felder: $module : ad_agent_vs_38350
Nachricht: Die essentielle Datei '' ist im Backup-Plan ausgeschlossen.
--------------------
??
When i deactivate the Single Pass for AD, it runs.
Let's check value of "DSA Database file" in the registry key
HKLM\SYSTEM\\CurrentControlSet\\Services\\NTDS\\Parameters\
There are files and folders that must be included in AD single-pass backup to be consistent, one of them is database file which name is specified there - apparently it's either empty or the user running the plan has no permissions to read it.
Edited - service user doesn't matter.
HI again!
thx again for your help!
i made a screenshot of the registry on your given path:
See Attached.
I tried the Administrator credentials for the task and not the Agent one in the Task but didi not work. I checkt also the VSS settings which are defined in the 11.5 Manual and it is set to Software - System Provider
attached the xml data from the task
If it's not empty then the problem is most likely with permission - check it in the registry editor permissions for the key (HKLM\SYSTEM\\CurrentControlSet\\Services\\NTDS\\Parameters\ )
Hi witch permissions shut i set? Administrator has full access ?? i added backup_operators for full access ?? was that correct?
i normally do not change anything on this part of OS so it would be nice if you can help me out ;-)
Full access for Administrator should be enough. Can you collect procmon log ( http://kb.acronis.com/content/2295 ) while running the backup . You may turn on filter for Path containing CurrentControlSet\Services\NTDS to reduce log size. When service_process.exe accesses these entries you can see in event details what user is used and what is operation result.
HI,
ok i will try it tomorrow, thx for that!
HI,
ok i will try it tomorrow, thx for that!
Hi Christop, just to check on this, did it do the trick for you? 
Hi,
after i had another Problem on the AMS System i made a clean reinstall, now it runs without Problems.
Thx for Support !