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Backup failed - Failed to create volume snapshot.

Thread needs solution

Hi to all,

I have issue on my Acronis Backup & Recovery 11.5 (installed on windows 2008 R2), every time i am running backup it's fails with error. kindly find error log as under. Please help me on this.

----------------------------------------Log--------------------------------------------
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32256
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields: $module : disk_bundle_vs_32256
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dec
Fields: $module : disk_bundle_vs_32256
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50b7
Fields: $module : disk_bundle_vs_32256
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 14181c22ef45b045
Fields: $module : disk_bundle_vs_32256
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 14181c22ef45a9e9
Fields: $module : disk_bundle_vs_32256
Message: VSS writer 'NTDS' with class ID 'B2014C9E-8711-4C5C-A5A9-3CF384484757' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ea
Fields: code : 2147754996, $module : disk_bundle_vs_32256
Message: Unknown Win32 error
--------------------

----------------------------------------Log--------------------------------------------

0 Users found this helpful

Hello Shailesh,

thank you for your posting!

Try to disable VSS using in your backup settings and check if the backup is successful.

Is yes, please use this guide to troubleshoot a VSS issue.

Thank you.

Dear Shailesh
Try to use "software automatic select" option and run it immediately manually for checking.