Cannot install Acronis True Image 2014 on Bootable DVD purchased

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

This is a desperat approach to get in touch with support at Acronis.
In my despair, I have downloaded and registered a trial version in my dog\s name lihkku
to get a chance to get help from the support!

I purchased Acronis True Image 2014 on a Bootable DVD from the Swedish retailer www.dustin.se

When installing and being asked for the serial number and have keyed it in / 100% guarantee all digits correct! the field NEXT is grey and I cannot go any further.

I have shut down my antivirus and my firewall and I have right/clicked on the .exe/file to run as administrator, I am an administrator and the only owner of a brand new Lenovo computer with Windows 7 op.sys.
I just cannot install the merchandised I purchased, and I have lost hours in vain, so I am not at all happy.

The only reason that I continue fighting to get my purchased version functioning is that I have been using Acronis XP/version for years and was very happy with it.

But to sell a merchandise that doesn't install at all no matter what the poor user does, this is not fair.

And I have only 35 years of computer experience, so it has not been easy for me even to get in touch with support on the support page.
I really need some responsible support man to tell me how I can proceed.

The serial number for my purchased version doesn\t function either when I key it in, but the serial number for the trial version was so easy to key in. Now I have 30 days of a trial, but I most certainly won\t purhcase the thing once more and I will not recommend my friends to buy Acronis GTure Image Home 2014 if I will not be able to run my purchased version at all.
So someboedy out there. HELP me.

I am bill@leksen.se unhappy owner of Acronis
and my dog lihkku@leksen.se
is now using the trial version
It is ridiulous, so please help me!

Bill Leksen, Stockholm, Sweden
hear as lihkku

Tue, 04/22/2014 - 13:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 172
Comments: 11125

In order to get support, your serial number must be registered. See signature link # 9 below.
The serial is a 64 character serial and is best to use the Windows copy/paste function and paste the 64 char serial number into the registration form and into the installed form.

The DVD should also have the 64 character serial but the only way to get it correct is to use a magnifying glass to expand the view as it is iimpossible to get correct with normal view as the letters such as D and B and 8 and 0 are so very hard to correctly ascertain.

Look again at the DVD serial witha magnifying glass and attempt to register that serial number with Acronis. If it registers, you will be able to use the DVD serial to input into the 2014 trial installation.

Tue, 04/22/2014 - 14:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello lihkku,

I created a support case for you and you will be contacted very soon.

Thank you.

Tue, 04/22/2014 - 15:43
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