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Backup fails to validate

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Just purchased a new laptop Lenovo. Used Acronis to burn a boot disk to backup the drive. Booted the laptop into True Image and made a backup to a USB HD the backup worked ok but failed to validate. I make to backup attempts but each try to validate failed. On a desktop computer where I have Acronis installed I tried to validate in win 7 and it also failed. Each time I get Operation with partition 0-0 was terminated. Details the archive is corrupted (0x70020)

The laptop has on of those hybrid hard drives. Not sure if this is the source of my error

Any suggestions
Thanks
Rick

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"Corrupted" is, unfortunately, a rather non-specific error message, in spite of its rather specific sounding term. It really just means that ATI can't validate the archive, which can be caused by disk errors or connection errors, rather than any problems with the .tib file itself.

Validation failure is often due to hardware issues. To troubleshoot, see Grover's new backup and restore guides http://forum.acronis.com/forum/29618 and http://kb.acronis.com/content/1517

Run chkdsk /r on each partition of the internal drive, and on the external HD. If there are hidden partitions, assign letters to them so you can chkdsk.
Also run a drive checking utility from the drive manufacturer, as those sometimes catch errors missed by chkdsk.

Don't connect via a hub, a port in a monitor, a USB extension cord, etc. Connect the external drive directly to a USB port on the rear of the computer case.

Ok thanks

Your saying that it cant validate so that does not mean that the backup is corrupt just that it cant validate the backup
right

Well I don't think it can be hardware related. I just installed Paragon and did the exact same thing works perfect validated as well. so looks like I've switched
Thanks

Rick Johnson wrote:

Your saying that it cant validate so that does not mean that the backup is corrupt just that it cant validate the backup

Correct, that is one possibility.

Rick Johnson wrote:

Well I don't think it can be hardware related.

You wouldn't know, since you haven't performed the tests I suggested. But, if you're satisfied then we're done.

Well I didn't do the tests for these reasons
It's a brand-new computer and the external hard drive works when I back up another laptop
Also when another software package works and one software package doesn't to me that's a big indication that it's software related and not hardware.
I would much rather use true image as I have for a few years but it doesn't seem to work on the new highbred hard drive