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Exchange Information Store backup fails (Message: A generic error of Microsoft Exchange Backuper.)

Thread needs solution

Hi,

Has anyone encountered this error before? The backup jobs have been running fine on a daily basis until this suddenly occurred today. I've searched the error online but can't seem to find any solutions related to the error log below.

Command 'Running backup plan 'EXCHG Mailbox Backup'' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : mms_vs_38573
Message: Command 'Running backup plan 'EXCHG Mailbox Backup'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38573
Message: Failed to execute the command.
--------------------
Error code: 1602
Module: 91
LineInfo: 9d08bc3c61bce3e5
Fields: IsReturnCode : 1, $module : arx_agent_fork_vs_38573
Message: A generic error of Microsoft Exchange Backuper.
--------------------
Error code: 31
Module: 349
LineInfo: 9d08bc3c61bce38c
Fields: Expression : specificParams.UseClusterBackup == !info.Cluster.IsNull(), $module : arx_agent_fork_vs_38573
Message: Internal error: An expression test has failed.
--------------------

0 Users found this helpful

Hello joshywahcho,

yesterday we released Update 4 for Acronis Backup 11.5.

Please install the latest build and let me know if the issue persists.

Thank you.