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New computer, ATIH 2012 is incompatible, registration says serial is wrong, don't know what to do

Thread needs solution

Had 2012 on old laptop which died. Want to back up new laptop but says there are compatibility issues.
New laptop has Windows 8.1 Tried to put serial # in on site but it keeps saying it is wrong even though
I've double and triple checked it. Unable to contact customer support and hoping to back up new laptop as may have to return it tomorrow. Tried reading various posts and FAQs but haven't found any addressing my exact situation/problem. Any help would be appreciated. Thanks

Rand

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Rand,
My response may be too late but the quickest solution would be for you to attempt to boot into your 2012 TI Recovery Cd
and perform a full disk image backup to include all partitions

The 2014 version is the only version compatible with 8.1 but this backup from the CD should be able to restore user files.