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Online storage much larger thank original data

Thread needs solution

Greetings,

It seems that online storage amounts to about two times the original data being backed up.

This is so even though I set "Acronis Cloud cleanup: Store no more than 1 recent versions."

I show two G: data folders in cloud storage. I tried deleting one and both disappeared. I thought my scheduled cloud back-ups would reload.

Later this error dialog appeared: "Delete Failed." And I still have two G: folders with apparently a complete data duplicate, i.e., twice the storage as the original data.

Can anyone explain this? I don't want to purchase additional space when there seems to be no need. The 250 gB should be plenty for one backup version.

Many thanks,
Ron

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Hello Ronald,

I created a support case for you and you will be contacted very soon.

Thank you.

Thanks. But I worked around by substituting cloud back-up with cloud sync'ing, which is a more elegant solution for my purposes anyway.

Regards,
Ron