Failed to create backup plan

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 5

I have some problems with backup plans i get the following error:

I gave rights to Acronis Managed Machine Service
and to some DLL's what was needed but it still doesnt work see the error log below:

--------------------------------------------------------------
Error
--------------------------------------------------------------
Failed to create the backup plan.
--------------------------------------------------------------
Details
Code: 10.616.865(0xA20021)
Module: C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to create the backup plan.

Code: 10.616.866(0xA20022)
Message: Failed to create the archive.

Code: 262.164(0x40014)
Message: Access is denied.

Code: 262.164(0x40014)
Message: Access is denied.

Code: 262.164(0x40014)
Message: Access to the file is denied.

--------------------------------------------------------------

Thu, 01/21/2010 - 08:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 3
Comments: 32

Acronis support will probably just ask you to delete the policy and recreate it. And it will probably still have the same error.

Mon, 01/25/2010 - 19:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello all,

Thank you very much for your posts. I am really sorry for not replying earlier but I will definitely assist you.

Michel Kleine, Oneda Patterson, and cos,

Can you please let me know, what is your backup location. Unfortunately I do not have all the information, however, from my experience, this issue could occur because of a credentials problem. I believe you are backing up to NAS and have not provided the correct credentials for it.

In the backup plan creation, I recommend to click on the advanced view checkbox and Click Change next to Access credentials under Where to back up.

Please refer to this article for additional information and screenshots of the whole procedure.

If this does not resolve the issue, I would appreciate if you could submit a support request with an AcronisInfo report and a description of your backup scenario.

Please let me know if you have any other questions.

Mon, 02/15/2010 - 21:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 5

I solved most of the problems regarding this error codes.

what I did:

let Acronis acces all services on the target machine with the same username and password.
if you are working with a domain use: DOMAIN/username

Mon, 10/18/2010 - 11:41