Locking Partition C - The Request Is Not Supported

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Please could you help?

I have Acronis True Image Home 2010 installed on a machine running Windows Vista. I am backing up to a NAS. I have managed to take a couple of manual backups and one full scheduled backup but now, my scheduled backup jobs fail after approx. 14 / 15 minutes each and every time and the log reads as follows:

Locking partition C....
The request is not supported.
Error occured while creating the file. (Click Browse to specify volume location, Retry to try again, or click Cancel.
Error occured while creating the file. (Click Browse to specify volume location, Retry to try again, or click Cancel.
Terminated By User

I don't understand why it says 'terminated by user' as I do not intervene at all. Can anyone shed any light on this please? What might be causing this? What can I do to begin troubleshooting?

Any suggestions are very much appreciated. Thank you in advance.

Tue, 01/26/2010 - 10:23
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Posts: 4
Comments: 942

Hello Racmarric,

I understand the question and will do everything possible from my side to give you a clear explanation.

Make sure the user account on the NAS, under which you are trying to backup to it, belongs to the Administrator group. The Administrator group should also belong to READ/WRITE group.

NAS buffer may overflow if the files are larger than 2 GB. Try setting Archive splitting in Acronis True Image to 2 GB:

1. Click "Tools" and select "Options";

2. Click "Archive splitting" and set the size to 2 GB.

If the issue persists please attach log file with the error message to your next reply.

Could you please also download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us? Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

Let me know if you need further assistance.

Thank you.

Sun, 01/31/2010 - 06:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dmitry,

I'm having the same problem w TIB10 Eval and XP SP2.

I set archive splitting to 2G as you suggested above. It's too soon to light cigars, but initial results are encouraging. "Time Remaining" changed from idiotic numbers (43,000 days) to 18 minutes. So far so good.

Ed
............

Tue, 04/06/2010 - 12:43
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Dmitry!

Good news and bad news.

For the first time ever, thanks to your advice, I actually got TIB10 to save a backup copy.

Strangely, it refused to save to my external LaCie FW800 drive, and defaulted to saving to the boot drive. This is not good. I am aware that I have CRC errors in my RAID 0 boot drive. This is the whole reason I'm trying to get the data onto another drive in the first place.

I've attached a copy of my log file. Hopefully you can give me a clue as to what went wrong.

Thanks,
Ed
............

Attachment Size
26360-88312.zip 1.13 KB
Tue, 04/06/2010 - 13:20
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Comments: 1342

Hello Ed,

Let me shed some light on the issue.

According to the log file, you have some serious error on the hard drive and you need to replace it or try to fix the errors by the means of chkdsk utility:

  • Go to the Command Prompt (Start -> Run -> cmd)
  • Enter the command: "chkdsk DISK: /r"

where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.

You can also create a backup archive using sector-by-sector approach. In that case there shouldn't be such errors.

Additionally, could you please clarify what happened when you tried to point True Image to your LaCie drive as a backup destination?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Wed, 04/07/2010 - 09:40
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Ilya,

According to what I have read, and supported by my experience, CHKDSK is not effective on a striped array. My boot drive seems to be dying. I am trying to save what I can before if goes permanently. I'm trying to learn to use TIB10 at the same time.

Imaging the boot disk isn't working out. The disk error seems to be the main reason. Weird disk behavior has also occurred. Over a period of days there have been multiple backup failure types, too many for me to remember. At the moment I am trying to save the data only. So far so good. I will then try sector by sector and see what happens.

What I would LIKE to do is to use Disk Clone to copy the striped drives onto a single new bootable drive. I don't think that will work out because of the errors. How does sector by sector work? How is it different from "ignore bad sectors?"
...........................................

I could not tell why TIB would not use the external drive. The log indicated TIB could not FIND the external drive - that it did not exist. TIB defaulted to writing to the boot drive. Of course, the external drive was present.

Thanks,
Ed
........

Wed, 04/07/2010 - 12:50