Acronis True Image WD edition will not install as it does not recognize drives
I have a new Win 7 Dell XPS8700, and am desiring to Clone the existing hard drive. Both the Dell original drive and the copy are internal WD drives.
The download is atih_installer_wd_US-en.exe
The software says at least one WD drives must be present.
On an hour call with WD support, after having me plug the SATA drives into different motherboard connectors, he suggested I install the latest driver from the Dell website for the Intel Rapid Storage. I did with no change.
He said to install your free 30 day trial, but it does not contain the ability to do a disk clone.
I have been using your software for many years on my prior computer with excellent success.
How do I proceed??
Thanks
David

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A backup and restore would be much safer than cloning.
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Thanks for your response.
I cannot install, so can do nothing with True Image until I install it.
David
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I have never used the WD Edition, which is a much-reduced application and based on an old version of True Image. There may be limitations and specifics of the WD Edition that I'm unfamiliar with. I use the paid Acronis True Image.
You can get help on the WD Edition in the WD forums.
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Acronis WD Edition actually does clone hard drives, in fact I'm here using one I just did mere moments ago. It worked, but I got confused like many people.
Quite simply, this software WILL NOT RECOGNIZE NON-FORMATTED HARD DRIVES! Western Digital included, even though this software is supposedly written for them.
I launched the program, it saw my drives, and everything seemed fine until I erased the destination drive. Suddenly I got those 'non-Western Digital' warnings. Did a quick online search to see it's a common problem.
So I thought, "Hey, it saw it, then it disappeared, even in Windows. Hmmm, could it be formatting?"
Sure enough, disconnected the SATA cable from the primary drive, leaving only the blank destination drive connected, re-booted with a Windows 7 DVD and formatted it before backing out of a full install. Re-connected the master drive and launched Acronis again after bootup, and there it was!
Acronis WD clone program is a primitive sledgehammer, but it works!
I never felt safe and secure throughout this ordeal, and I'm very happy it worked, especially when the new drive fully booted without issue. During the process Windows 7 kept hitting me with (somewhat hidden) authorization warnings, and somehow my PC finally re-booted to do the task. It started with a countdown of around 15 minutes, and each minute turned out to be 5 or 10. As time went on I began to think this will crash or something, but it worked.
So there you go, Acronis WD works as long as it can see a Western Digital Drive, one that is formatted.
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