Cannot start Try & Decide

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Beginner
Posts: 1
Comments: 3

Windows 7 Ultimate 64Bit and TrueImageHome 2010 Build: 6053
It's not possible to start Try&Decide - this Error Code appears: 0x00970007+0x00970016+0x00970002 and a Link to a Knowledge-Base
with following issue:

Acronis Support Center
We are sorry.
There is no information about this error available now.

Can someone help me, please?

Thu, 01/28/2010 - 16:32
0 Users found this helpful
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Frequent Poster
Posts: 4
Comments: 942

Hello Georg,

I understand the question and will do everything possible from my side to solve the issue.

The issue can take place after upgrading Windows Vista to Windows 7. As a result of upgrading from Windows Vista to Windows 7, Acronis drivers are overridden by Windows drivers.

To solve the issue please do the following:

  • Run the Acronis True Image Home 2010 installation file. See Downloading an Installation File of Acronis Software;
  • Select Install Acronis True Image Home and select Repair:

    • This will repair the installation and you will be able to successfully start Try& Decide.

Let me know if you need further assistance.

Thank you.

Sat, 01/30/2010 - 05:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Thank you verry much Dmitry - it was a brand new Windows 7 64Bit installation. I will try your suggestion and we will see what's happen. I give a reply.
Regards - Georg.

Wed, 02/03/2010 - 15:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
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Georg Kostyra wrote:
Windows 7 Ultimate 64Bit and TrueImageHome 2010 Build: 6053
It's not possible to start Try&Decide - this Error Code appears: 0x00970007+0x00970016+0x00970002 and a Link to a Knowledge-Base
with following issue:

Acronis Support Center
We are sorry.
There is no information about this error available now.

Can someone help me, please?

There are safer and better ways to do what T & D does - all built into the OS.

Wed, 02/03/2010 - 15:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 3

Dear Dmitry - after Repair the same Error message. I can't start Try & Decide. Also I can't start One Click Backup. Both programs are not running under Windows 7 64Bit on my PC.
Regards - Georg.

Wed, 02/03/2010 - 16:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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After moving Windows XP to a new disk, Try&Decide (build 6053) fails to start for me, event code 0x00970007+0x00970016+0x00970002. So, this problem is not specific to Windows 7. A repair install of TrueImage doesn't solve the problem.

Fri, 02/12/2010 - 15:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I've found out what made Try&Decide fail for me: the Windows partition wasn't marked active (GRUB doesn't care).

Sat, 02/20/2010 - 00:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Making the Windows 7 (x64) partition the only active ("bootable") one (on any hard disk) turns 0x00970007+0x00970016+0x00970002 into 0x00970007+0x00970002.

Mon, 02/22/2010 - 00:10