Pre Command interfers with my saving of Windows - Account - this is a bug in B-6673
I have to have SAVE Windows-Account without a tick mark
I also have a batch file to do an antivirus program scan before backing up - this is in PRE-Command
Every time I try to save Windows-Account without a tick, Acronis adds a tick and Account Name Doug
If I remove my PRE-command then I can successfully SAVE Windows-Account without a tick
My environment
Win7 - 64 bit Home Premium
ATI2014 - Build 6673 (latest)
backing up to internal drive
getting some of my input files from a NAS drive - this is why I need a Window-Account without a tick mark
I am not happy with a work around of removing my PRE-Command.
From scanning this forum, I can see PRE/POST command was implemented without a lot of testing. I guess this was low priority because PRE/POST command is a seldom used feature. In ATI2009 I had no problem with this.
Attached a screen shot of Window-Account with the tick mark and account name filled in by Acronis, not by me
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acronis_bug4.png | 243.61 KB |

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I am not 100% sure here but I am going to say that I suspect what you are experiencing is expected behavior. My reasoning is that TI installs itself under an administrator user account in your case Doug thus, an internal command to run a process which requires administrator privileges such as your antivirus program would need to be run under this same administrator account. The application is using this same account to run the antivirus program as an administrator because that application requires such privileges.
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Enchantech: - thank-you, I think that solved my problem. The problem with Windows.Account started when I was backing up a file from a NAS drive. That problem is still there, but I moved the back up of this file to another computer on the network and that seems to have solved the problem.
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Your NAS device must be using.Samba over CIFS and consequently has some permissions issues. This is a common problem with home networks. I have posted elsewhere in the forum a link to a guide that can help with such issues. I would post again here now but i am doing this on my mobile phone and it is just far to difficult to accomplish. You might try searching for my screen name and browsing through posts network related to find it. If no luck post back and i will post iit here again
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When I tried to access my file on NAS I got error message something like "multiple access with different name not allowed on same computer" - I just changed Windows.account all to same name and problem solved. I couldn't find "Enchantech" using Search Users U are good with Mobile Phone
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Glad to hear you got things working. I am supplying the link I talked about for you here as it can be of help in setting up your network correctly so that things work as they should. You can review the article and make changes if need be as outlined.
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Another option to run user command files prior to the TI Backup is thru the use of the TI helper program Chain2Gen (C2G).
More info about C2G and its many unique features can be found in my signature link 1 below, index item 5 with my guide. Here is the option extract
!_USER_SPECIFIED_PARAMS_FOR_ACRONIS.bat"
:: if you desire a specific program/batchfile/command issued PRIOR to a full backup occuring
:: then enter the call for that command into any of these five varaibles.
:: Possible examples of desirable commands are to do a DEFRAG of your C: PRIOR to a full backup.
:: For example in Windows xp to defrag you would set:
:: set pre_full_backup_cmd1=defrag c:
:: These variables are used by "Acronis_PreProcessing_task.bat" and the processing for them
:: is restricted to occur only when a new chain (full) is about to occur.
:: If you need something done prior to EVERY backup then do NOT use
:: these variables. Instead use custom script "my_acronis_pretask.bat" and insert your desired
:: code into this script. Your actual acronis backup of course would need
:: its pretask to be a call to "my_acronis_pretask.bat" not "Acronis_PreProcessing_task.bat"
:: FYI: The default chain2gen behavior is to only run these commands when retiring an existing chain.
:: if you want these pre_full_backup_commands run for prior to any full backup including the
:: the initial backup then you must specify the param "ALWAYS" (NO QUOTES) in the acronis
:: job definition GUI panel.
set PRE_FULL_BACKUP_CMD1=~
set PRE_FULL_BACKUP_CMD2=~
set PRE_FULL_BACKUP_CMD3=~
set PRE_FULL_BACKUP_CMD4=~
set PRE_FULL_BACKUP_CMD5=~
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Grover: and Enchantech: - you both have been very helpful. since I think I have everything working, I have just copied your links to my Reference Notes for future use.
I must say I was very frustrated with Acronis Tech Support group. I feel much better with you two on board.
the other major issue I had was that when I installed ATI2014 my NAS folders would not link at bootup anymore. Sometimes I couldn't get them to link at all. I just reinstalled my Buffalo NAS Navigator2 software and everything was OK. Appears ATI2014 is overwriting a critical file for my NAS Navigator2
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Often times it depends on the order in which drivers load during start up that create occurrences such as you describe and often the fix is exactly what you did, a reinstall. Hope all works well for you now and into the future.
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