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I don't usually use that feature, but I did get some today and noticed that too.

Another case of Forum Names needing to be used instead of email addresses.

After installation of new ABR 10 11105 Bluescreen on WINXP or WIN7." IRQ_NOT_LESS_OR_EQUAL"

Code 0x000000A. I need to go back to BUILD 10273. !!!

I think you needed your own thread on this so that more people can respond.

 

What is the code that appears after the text?

Your problem is probably a clash of drivers.

Do you have anything like Nero or InCD running in the background?

What programs such as video drivers, forewall, burning software etc do you have that is the same on both machines?

A re-install may help.

Hi,

I made a new install on WIN7 and an update on WINXP (SP3) from build 10273. On both OS windows crashed during startup.

On WINXP Stop Code 0x0000000a(0x000000B0,0x00000002,0x00000000,0x804EF42A). I tried for many times without success the old build 10273 works fine. I also have DIR SUITE 10 installed may this cause a driver problem.

I have no new HW installed on my PC!

regards Toni 

 

Same problem here. BSOD at install, same message at the bluescreen. I had to restore an TI archive to get my machine to work.

 Do you have any Symantec products installed or previously installed?

Sounds like an upper filters problem in registry.

No, never installed any Symantec product. Seems to be a problem with USB (see another thread). I will wait and see.

 

Hello all,

I've moved this thread to the appropriate forum branch.

Thank you.

Hello all,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Toni,

Just to be sure,

You should install the programs in the following order:

1) Acronis Disk Director Suite 10.0

2) Acronis Backup & Recovery.

Toni and Ulrich,

To find the exact reason of the encountered issue we need some diagnostic files:

1) Windows XP:

Please do the following in order to enable Kernel memory dumps:

- Right click on "My Computer" and choose "Properties";
- Go to "Advanced" tab;
- Go to "Startup" and "Recover Settings";
- Choose "Kernel memory dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the dump files created. This will allow us to investigate the problem thoroughly.

Windows Vista:

Please do the following under Windows environment in order to enable full dumps:

- Open "Start";
- Right click on "My Computer" and choose "Properties";
- Select "Advanced system settings" item;
- Go to "Advanced" tab;
- Go to "Startup and Recover" Settings;
- Choose "Kernel dump" in "Write debugging information" box;
- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the dumps created. This will allow us to investigate the problem thoroughly.

Please be aware that the %SystemRoot% value is the location of the operating system folder. The default path on a clean installation depends upon the version of the operating system. By default in Windows NT 5.1 (Windows XP) and newer versions it is \WINDOWS.

2) - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.

Thank you.

 post deleted.

Hi Oleg,

I suppose that Acronis has enough material to solve this problem. Are they working for a solution ?

regards Toni

Hello Toni,

Thank you for your response.

The amount of the requests will allow to increase the status of the case in the queue, high priority allows to reduce the time frame of the fix.

Thank you.