Nonstop Backup Turns Off
I am using the trial version of True Image 2010 Home. Non Stop Back Up turns itself off after backing up 17%. Is this a limitation within the Trial software or is this simply flagging up that if I purchase this software NSB will not work for me?
Darryl
I am using the trial version of True Image 2010 Home. Non Stop Back Up turns itself off after backing up 17%. Is this a limitation within the Trial software or is this simply flagging up that if I purchase this software NSB will not work for me?
Darryl
It probably means it won't work - the trial version is supposed to be fully functional, but only for 15 days.
Steven
Hello all,
Thank you for posting, I will update the information about the current state of the issues with Nonstop backup failure.
First of all, I would like to express my appreciation to all our customers who provided us with the required diagnostic files. We escalated the cases to our developers, the fix should be available in the next released build.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you for your understanding.
Just had another reminder to upgrade to Home 2010 so popped in to see if it's all stable now, since my last visit :-(
Think I'll be sticking with a very old working version for some time to come!
I haven't submitted any diagnostic info. So... do others that have not submitted still need to send it in or do we wait until it's updated in the back office?
Thanks for your assistance.
-james
Hello all,
Thank you for posting.
James,
Currently, the issue is under jurisdiction of our developers. But if you agree to provide us with a couple of files, please send me a Private Message.
We are looking forward to hearing back from you at your earliest convenience.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Add me to the list of NSB failure. Running Windows 7Professional x64.
Also having another issue with NSB: with the regular True Image backup, I am able to select a network drive (which TM calls a "remote resource") in addition to my hard drive as the backup source. But with NSB, my network drive is not an option. I would like to be able to run NSB for my network drive. Am I missing something? Developers, this should be added.
I am having this issue with build 6053. I originally submitted support incident (ref:00D3Zcb.50057v16I) many weeks ago and just today received a response.
The tech basically directed me to another forum post with instructions to remove the backup store and start over.
I am hoping that Oleg can help escalate - this is the response I sent to the tech:
________________________________________________
Toshi,
First, let me express my frustration and disappointment that it took this long just to hear from Acronis Support. It might be acceptable if you were able to solve my problem but to provide a link to "Dmitry" suggesting that I remove the files and try again...well that takes the cake.
I am an IT professional and have been a loyal Acronis customer for years now. I do software HelpDesk support for a Fortune 100 company. This is not the technical support I need.
I have 'started over' 5 or 6 times already with no change. I have read the help files, online docs and scoured the online forums. I have moved the Storage location to different drives (I have 5 drives total) and it made no difference.
I enable Nonstop Backup and select only my C partition to protect. It is a 34GB partition with 22GB in use. I select the drive with the greatest free space for storage. I did not modify the Content Exclusion field at all.
I then start the process and it goes for a while and always halts with the same error.
The dialog box is on the screen for about 20 minutes or so. The title is "Creating image of the protected partitions progress". It seems to fail at different percentages - this time at 20% - and the message is always the
same:
"Creating image of the protected partitions was interrupted."
If I look in the "Time Explorer Storage" folder I see a subfolder named
0BE37394-3822-4EF6-9315-745FA4153331 and it has 5 files (2.54GB). I only have my C partition selected for Nonstop Backup and the source drive has over 100GB free.
Once I select Close I can go back to the 'Nonstop Backup' page in the GUI and it states "Nonstop Backup is off" but still shows the C partition protected and the other drive as storage.
If I "Click to turn on" the afcdpsrv.exe process starts using cpu resources again and begins some heavy disk I/O and the whole cycle repeats itself.
This time it ran 10 more minutes, increased the storage folder to 4.3GB and halted with the exact same error.
Please escalate this incident to a higher level support queue.
Michael Wirth
Oleg.....so I guess since you haven't responded since 12/29 to my PM, you have given up on my case. BTW....I started a new NSB on 1/6 and it will not start now. At this point...NSB is useless and not reliable.
Updated 2/7 ... Oleg responded to my PM and indicated they are working on the issue and will report in this thread when a solution has been found
Hallo Oleg/Acronis
Auch ich bin leider ein enttäuschter Kunde. Ich habe True Image Home 2010 wegen der Nonstop-Backup-Funktionalität gekauft. Vor dem Kauf habe ich verglichen mit CMS BounceBack, mit der Rebit-Software bzw. der Seagate Replica und noch ein paar Produkten - und mich dann für das Acronis-Produkt entschieden. Heute bereue ich das.
Ich habe ähnliche Probleme mit Nonstop Backup wie die anderen Poster im Forum. Nachdem wieder mal nichts ging, habe ich Nonstop Backup vor ca. zwei Tagen ganz neu aufgesetzt. Das anfängliche Image schien immer wieder abzubrechen und neu zu starten. Schliesslich endete es mit einem Freeze von Windows. Nach einem Hardreset schien Nonstop Backup gelegentlich zu laufen, zwischendurch schaltete es sich auch immer mal wieder aus oder ein, versuchte wieder ein Backup zu machen, strandete aber *scheinbar* (so sicher ist man sich ja oft nicht, was die Software gerade tut) oft bei irgendeiner Prozentzahl und irgendwann vorhin nun hängte es sich gar still und leise (d.h. fehlermeldungslos) auf und war nicht mehr ansprechbar über das Symbol in der Symbolleiste. Also versuchte ich es über die Oberfläche von True Image Home, mit der Folge, dass TIH gefreezed wurde, sobald ich auf die Statusseite von Nonstop Backup wechselte. Ich musste TIH abschiessen. Nonstop Backup lässt sich auch über den Taskmanager nicht abschiessen (Dienst "afcdpsrv": "Der Dienst konnte nicht beendet werden. Zugriff verweigert.") Also Windows neu booten...
Fazit meiner und scheinbar vieler anderer Erfahrungen: Nonstop Backup läuft entweder gar nicht oder nur sehr unzuverlässig und verhält sich äusserst "launisch" und unberechenbar. Fazit: Ganz und gar praxisuntauglich. Und ich habe mir TIH extra wegen Nonstop Backup gekauft...
Die ersten Fehlermeldungen zu Nonstop Backup sind hier im Forum vor ca. drei Monaten gepostet worden. Der "aktuelle" Build der Software (build 6053) ist auch bald drei Monate alt. Dass in der ganzen Zeit seither kein Update/Bugfix erschienen ist, dünkt mich etwas ... "ernüchternd". Deshalb meine Frage: Wann dürfen wir Anwender eine korrigierte Version erwarten? Ich (und viele andere wohl auch) möchte darauf eine konkrete Antwort mit Termin. Die Sache sei bei der Programmierern, reicht nicht. Können wir die Software sonst zurückgeben?
Nimm es nicht persönlich, Oleg, aber die Situation ist halt schon unbefriedigend für uns. Wir haben Geld ausgegeben für eine tolle Funktion - die aber (zumindest bei uns) nicht oder *noch* nicht funktioniert. Es scheint, wir müssen die Beta-Tester spielen. Dazu bin ich aber nicht bereit. Ich habe bereits etliche Stunden mit Nonstop Backup rumgebastelt - alles vergeblich und frustrierend. (Ich bin ehemaliger Programmierer, also kein DAU.) Und dabei sollte mir die Software Zeit *sparen* und die Datensicherheit *erhöhen*. Seit dem Kauf des Progis ist klar das Gegenteil der Fall und ich habe keine Lust und keine Zeit mehr, das noch lange zu erdulden. Wie gesagt, bitte nimm es nicht persönlich, Oleg, aber kannst du deinen Kollegen in der Entwicklung nicht mal etwas Feuer unter dem Hintern machen? Etliche unzufriedenen Aconis-Kunden wären dir sehr dankbar! Und Acronis käme es sicher auch zu gute, wenn die Sache bald korrigiert und sich dieses Debakel nicht weiter herumsprechen würde.
Ich erwarte deshalb gerne einen konkreten Termin für den Bugfix.
Meine Konfiguration: HP Elitebook 8530w mit Intel Core 2 Duo T9600, 4 GB RAM, Windows 7 Professional 64-bit. Externe HD: Western Digital, Elements 2.5", 500GB.
Hello,
I am fully in line with the above. If someone wants me to translate it, just let me know. I bought Acronis True Image because we use it in our company. Nonstop Backup is so unreliable that it is utterly useless. If I had ever needed it, I would have been lost.
The last version is now three months old, will Acronis ever find and fix the bug? Or do you think we all wait for the next version and buy an upgrade for 30 Euros? Me certainly not.
Michael
I'm having trouble now with Nonstop Backup. It has turned itself off and when I turn it on, it turns off again within seconds. Looking at the .data file dates in Time Explorer Storage, it has been running since the 14th Dec and it stopped at 00:25 on 10th Feb. There is still loads of space on the disk so that is not an issue.
I have an AcronisSystemReport file that I created yesterday if you need it. Since then I discovered that there was an updated version of the software, which I have installed but it hasn't made any difference. I'm now running Acronis True Image Home 2010 (build 6.053). Please let me know when there is a fix.
Ian
Folks - let's face it - this feature is seriously broken...
Sadly, after several back and forths with support, this is the double-talk response that I get:
------------ start of support response ----
I am following up on your case 00485813. Due to the complex nature of the issue I am engaging the assistance of our Tier 2 technicians to resolve this issue as quickly as possible. Because this may involve multiple subject matter experts, the investigation may take several days to analyze and resolve. However we will reply back to you with questions or next steps within a few days if not sooner. Should it take longer than this we will periodically update you on the status.
It may be necessary that I transfer your case directly to a Tier 2 representative, but I will be monitoring this case to ensure it is resolved.
------------- end of support response ----
I just wish they would admit this is broken, commit to fixing it, and give us a date when a fix would be available.
For anyone thinking of upgrading to use this feature - DON'T BOTHER. Wait until you see here that is is fixed before spending a dime.
-Mike
I agree. I had come to the same conclusion a while back.
Hello Acronis, anybody home?!
How about an answer? The latest build is about three months old already - as are the first error reports about nonstop backup here in the forum! When exactly can we expect an update/bugfix?
If you're not able to deliver an update/bugfix soon, please AT LEAST give us an answer to the question above! That would be called transparency and after-sales service... or do you really do not care? Just look at all the threads about this topic "nonstop backup"! There are people, MANY people - your customer that trusted you and gave their hard-earned money to you to buy your dysfunctional product - out there waiting!
Please do not expect the word of this fiasco not to spread if you're not willing to help us out of this mess you created. Rest assured, anybody who gets asked about their experiences with your product and customer service will answer anybody's questions honestly - and you know what that means. Do I really have to tell YOU that your business is all about trust?!
IT'S UP TO YOU to change our negative experiences - why not start with a communication effort and utter transparency?! WE ARE (STILL) WAITING!
What is really bad is that they are actively marketing the product and highlighting NSB as a key feature, fully aware that it doesn't work, hasn't worked since the product was released, and they don't know when they will get it to work! This has to violate some trade laws somewhere doesn't it?
The product needs a very large Caveat Emptor sticker on the box.
I also am having problems with NSB. I just purchased this product a week ago and it has not ever worked. It keeps giving me an error about 10% complete and finally kicks off (STOPS) the services facility (SERVICES.MSC). When I START the service again it runs for about 10% and does the same thing. I have filed a tech services case(with NO response) but after reading this blog I think I am going to ask for my money back and shop for another syetem. I am running 6.053 build also).
William
Are any of you running Rollback RX by chance?
My non stop back up RPC server is killed every night at midnight.
I can restart it fine but change to automatic in services and killed at midnight.
I've been going crazy trying to find what happens at midnight.
Acronis regular full back up (I am just using it on boot drive) runs fine at 1am every night.
I just found that my Rollback RX takes a snapshot at midnight. It has saved my butt many times and love it. But Acronis also saved me when my boot drive went bad and had to reinstall to a new drive where Rollback was useless.
I will also contact Rollback and/or post on their good forum - both great programs but would be nice if they played well together.
I am NOT using the Acronis Recovery Manager since I assumed it uses the boot partition and would not work with Rollback which also uses it.
I do not have the high CPU usage issue. Sometimes I get freeze ups (using XP SP3 quad core CPU) for like 20 seconds which is a total mystery but my CPU usage will be less than 10%. But can not do anything until it clears. Totally unrelated mystery I assume and I can find no pattern or set time.
If the NonStopbackup problem can't be fixed hey should send a message out to registered users not to use it.
I was able to restore some JOG file without any problem. However, Word2010 documents showed the correct size in the Time Explorer, but ZERO size when restored.
Here is my little contribution.
I'd like to share my experience, but more importantly, some actions I took to improve things.
First, the problem:
- Brand new PC running W7 64 bit Home Premium, very clean install; external HDD with plenty of space
- NSB stopped working after a few weeks. The NSB kept turning itself off for no reason
- I contacted support on 3rd Feb, when through the usual tasks: run the AcronisInfo app, send the results, etc.
- Whilst waiting for the reply, the "normal" partition backups I was also running stopped working too. So, in short, nothing was working. I found a work around to that, which also seemed to improve NSB (it only stopped itself once in 3 weeks)
- Got a reply on 24th Feb, asking me run what is effectively a patch to the Acronis scheduler
- The patch actually made things worse. NSB now stops a few times per day.
Now, for the "solution":
- when the partition backups started failing too, I did the following:
1) full reformat of the external HDD (NTFS format, of course)
2) set the writing speed to minimum - this had 2 positive effects:
1) NSB started working again, for 3 weeks in a row, without failing once. Then it failed (but only once)
2) the partitions backups started working again, without a hitch - I would strongly recommend these steps to anyone
- But NSB is still stopping by itself... So I did the following:
In services.msc, I clicked on properties for the Acronis Nonstop Backup Service, then on the [Recovery] tab, changed the settings so that the service would attempt to restart itself after stopping. (See Attachment) - As a result, the services still stops every now and new, but then restarts itself after one minute.
I'm still not happy because NSB should work flawlessly (and I will keep the case open with technical support until it does), but at least it works....
Solution?
Here is my little contribution.
I'd like to share my experience, but more importantly, some actions I took to improve things.
First, the problem:
- Brand new PC running W7 64 bit Home Premium, very clean install; external HDD with plenty of space
- NSB stopped working after a few weeks. The NSB kept turning itself off for no reason
- I contacted support on 3rd Feb, when through the usual tasks: run the AcronisInfo app, send the results, etc.
- Whilst waiting for the reply, the "normal" partition backups I was also running stopped working too. So, in short, nothing was working. I found a work around to that, which also seemed to improve NSB (it only stopped itself once in 3 weeks)
- Got a reply on 24th Feb, asking me run what is effectively a patch to the Acronis scheduler
- The patch actually made things worse. NSB now stops a few times per day.
Now, for the "solution":
- when the partition backups started failing too, I did the following:
1) full reformat of the external HDD (NTFS format, of course)
2) set the writing speed to minimum - this had 2 positive effects:
1) NSB started working again, for 3 weeks in a row, without failing once. Then it failed (but only once)
2) the partitions backups started working again, without a hitch - I would strongly recommend these steps to anyone
- But NSB is still stopping by itself... So I did the following:
In services.msc, I clicked on properties for the Acronis Nonstop Backup Service, then on the [Recovery] tab, changed the settings so that the service would attempt to restart itself after stopping. (See Attachment) - As a result, the services still stops every now and new, but then restarts itself after one minute.
I'm still not happy because NSB should work flawlessly (and I will keep the case open with technical support until it does), but at least it works....
XP Home edition SP2.
NSB Home Edition 2010 stopped on 2/26/2010.
Tried restarting, etc. didn't help. Just stopped again.
Ran services.msc, automatic startup was turned on.
Tried restart and it errored. Event viewer said:
The Acronis Nonstop Backup service service terminated with service-specific error 1740 (0x6CC).
Did something stupid that only Microsoft does behind my back: rebooted (Comp's on 24/7/365).
NSB seems to be working - will keep an eye on it and report back.
Raphael Mennicken:
Outstanding idea! I setup NSB service recovery as per your screenshot and disabled my hourly task to start the NSB service. Your approach has much lower (maybe no) overhead.
To all the folks who are upset, please try this service recovery trick. My NSB has been up ever since I setup my hourly start task - maybe it's restarted it once or more, maybe not. The main thing is I see the icon in the tray and I can recover files back in time.
No software works flawlessly - if it did, the developers would be out of work! :) For $50 list, I'm very pleased with Acronis even though I have to tweak something to ensure NSB works all the time.
One last comment - I used to do c drive images with DriveImageXML 2.12 and when I had to restore recently to a different drive, getting it to boot was a terrible ordeal. I used the Win7 repair feature many times, bcdedit, diskpart, tons of Googling to no avail.
I popped in my Acronis bootable USB, did a partition backup of oldC to E and then restored E to newC. It booted no problem with no Win7 DVD repair needed!!
While I wish Acronis could clone partition to partition instead of just disk to disk, with an extra drive you can do partition to partition no fuss no muss. :)
Thanks Acronis!!
jxf011
I disagree with your comment "No software works flawlessly - if it did, the developers would be out of work! :) For $50 list, I'm very pleased with Acronis even though I have to tweak something to ensure NSB works all the time."
I understand that software inequitably may contain bugs, but there should be no reason for a company to charge support fees to fix them. Rather, the user's in the groups should be reimbursed for finding out how to find and fix their bugs. Support credits would be adequate - Acronis 30 post sale support is entirely inadequate.
Their marketing and sales department senior management would, and should, be fired for the company's support policies, as they would be in my company.
My company has support policies and warranties, but when we recognize that, yup we have a problem beyond policies, we don't ask our customer to pay for a fix. But then again, I only work in the aerospace industry where lives can be in jeopardy.
Hope you can live without your data - Acronis seems to not really care of the quality of their product.
Tom Sepka
... "there should be no reason for a company to charge support fees to fix them. Rather, the user's in the groups should be reimbursed for finding out how to find and fix their bugs."
>> That's a cool idea; I'd really like to find software like Acronis that had a reimbursement system when users fix things.
"Hope you can live without your data - Acronis seems to not really care of the quality of their product."
>> I don't know the feelings of the Acronis staff though I think it's likely they have an over stretched support staff and are focused on their yearly product cycle. Ultimately, I'm sure they care about profits like any company.
When I bought Acronis I knew it had a lot of detractors but also a lot of supporters. I had used it years ago to clone a laptop when other methods were troublesome. Recently, Acronis bailed me out when Windows 7 was unable to restore a Win7 image! Acronis read it no problem and loaded it up.
I owed them for just those 2 occasions so I got the software. Since then, daily backups and NSB have been working. I've used NSB to recover files - it's worked well. And, when DriveImageXML failed, I used Acronis to clone a disk - worked like a charm, no Win7 boot repairs needed.
I'm living quite well with my data and Acronis has been great. Not perfect for sure but for $45 it's been a great value for me.
Thanks
jxf011
well, just happened again. been running fine and tonight, i got a little popup next to the tray icon that it was turned off and the icon went poof. Tried to restart it, but the button stayed greyed out. when i went to close the window, I got a popup saying error starting, but only a cryptic number I had to take to the web site and that didn't tell me anything. Rebooted and now I have the Preparing to backup message. waiting to see if it really does it....
There was no reason, no clue why. It just shut down. A number of people had been recommending Acronis and when I started to build my new computer and was looking for an option to raid1 I saw the NSB "feature" and decided to go with it.
Update: 15 minutes after reboot, it stopped preparing and started backing up. Within 30secs got to 10% and then changed to the standard nsb is turned on.
Still waiting while it "prepairs"...
5 minutes and it's still preparing to to backup. Dosn't normally take that long. How long ago did I put that ticket in? and a fix? still waiting...
So now what? Another NSB backup corrupt? 200gb useless?
Nope - Non-stop stopped at 11:59 pm on 3/4/2010. Rebooting started it again.
Found out we have had the same problem at work which runs the sever edition. At least 2 users had Acronis turn off by itself. We use an outsourced professional IT service provider.
This is a serious problem that I cannot believe Acronis has let go on for so long! Especially on a server edition!
WAKE UP ACRONIS!
It stopped again, exactly at minnight.... This should be easy to find the problem if you try.
ACRONIS:
What is the status of this issue? I have sent the requested information to Acronis approximately one month ago. Are you close to releasing a new build on TI 2010?
Thank you.
Richard Ori
Just happened for me again also, 12:02am. got a popup that it was turned off and it was gone from the trey.
The midnight time would appear to be a significant indicator as to what might be going wrong.
I recall an earlier version of TI (11 I think) had a scheduler problem that kicked in if a task was supposed to run around midnight. Perhaps Acronis have used parts of this code in NSB.
Yea, the last 2 tines where around midnight for me. The first time it was doing this though, it just wouldn't restart but the icon stayed in the trey. now the icon goes away and windows has to be restarted to get it to restart. Memory leak?
Stopped again last night some time around midnight. Was On before that, but when I went to quite around 1am I saw the icon was gone again.
Seems it fails more now that I turned off the schedule for defragmenter. when it was defraging weekly, it kept running. But a short time after I turned that off is when it started shutting down. So we are told to not use auto defrag with nsb, but it seems defrag is what was keeping it going.
Add me to the growing list of users having this problem. It created the initial backup just fine now it keeps informing me that nonstop backup is off. I restart it and it says preparing back up and gets to 1% then "Nonstop backup is off" again. I have downloaded and run acronisinfo.exe and sent it to support. If this issue isn't resolved soon I am going to request my money back as this is a deal breaker for me. I upgraded for this feature rather than go with a more expensive online backup service. Looks like I might be going with an online backup service anyway.
Case number: 00556662
I have been digging through my event log viewer and have this error numerous times: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and Name IVssCoordinatorEx2 is [0x80040154, Class not registered
].
if I look for help online it tells me this:
This event can be caused by running backup software containing a 32-bit Volume Shadow Copy service (VSS) requester on a 64-bit version of Windows.
This event usually indicates a problem with a VSS provider. To troubleshoot this error condition, you first need to determine what caused it by examining the event text. After determining the cause of the error condition, follow the steps indicated for each possible cause. If the problem is still not resolved, contact the provider vendor if it is not Microsoft. If the provider is a Microsoft provider, contact Microsoft Customer Service and Support. For more information, see http://go.microsoft.com/fwlink/?LinkId=102491. You should provide the entire event log message as it appears in the Event Viewer.
TIM 2010 is a 32 bit program, could this be bug with the program and how many with this problem are running 64 bit versions on Windows 7? Mine is 64 bit and I cannot get nonstop backup to run. The initial backup worked find now it keeps stopping itself.
My similar problems are with Win XP 32 bit.
I am running Windows 7 64-bit and have also been experiencing these same problems. I have had to stop using NSB for TI 2010--it is simply not reliable. I have supplied Acronis with the requested dumps but as of yet, there is clearly no solution avaiable.
Are you close to figuring this out Acronis?
Hello all,
Thank you for posting.
We are working on the issue, the exact reason of the issue is deeper than we thought previously. Our developers promised to fix it for the current version, i.e. for Acronis True Image Home 2010. Probably, we will be unable to include the fix into the nearest released build.
I am unable to provide you with the exact time frame.
Thank you.
Thanks Oleg.
Please can you confirm what you mean by "Probably, we will be unable to include the fix into the nearest released build."? Sorry but I'm unclear what you mean by this!
Thanks
Steven
Happened again, and yes right at midnight. Will have to reboot to get it back up. I stopped nsb on the 16th around 12:30pm and ran defrag on the drives. then restarted nsb. Guess it didn't help.
What puzzles me is why this product is still being actively promoted by sales when it is clearly faulty!
Hello all,
Thank you for posting.
Steven,
We are going to release a new build of Acronis True Image Home 2010 very soon. If our developers are in time to find a solution prior the release approval, we will include it.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Hello all,
Thank you for posting.
We are working on the issue, the exact reason of the issue is deeper than we thought previously. Our developers promised to fix it for the current version, i.e. for Acronis True Image Home 2010. Probably, we will be unable to include the fix into the nearest released build.
I am unable to provide you with the exact time frame.
Thank you.
Folks at Acronis,
it is very kind of you to try and fix this within TI Home 2010.
There will be no TI Home 2011 Upgrade for me if this is not fixed. Even if you do fix it, you have proven that you throw immature software on the market and are not able to fix one of the features you promote actively, which leaves a very bitter taste. Competition is not sleeping.
Michael
Hello Michael,
Thank you for your notes.
We really spent a lot of time and efforts to find a solution in this matter. This task is of the highest priority for now.
If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
What puzzles me is why this product is still being actively promoted by sales when it is clearly faulty!
This is exactly my thought as well. I can't see how this feature is still promoted when it clearly doesn't work. Can anyone at Acronis explain this?
Also, since this feature was the only reason I upgraded (which I won't do again) and since I tried to fight with this past 30 days of purchase, Acronis won't give me a refund. So basically I bought something that doesn't work......tried to work thru it with support more than 30 days....and now 6 months later it still doesn't work....and Acronis won't stand behind their product and give me a refund. I suggest that anyone that has purchased this for this feature....get a refund before getting trapped like I did.
I also have spent a lot of time and effort trying to figure out what is wrong. BTW I cannot get the on-line backup to work either.
I also paid for both of these features. Neither has yet worked.
How about some form of compensation?
I'm throwing in the towel ⋯ on Nonstop-Backup, too hinky. It may turn out to be a "tarper".
( A "tarper" is when the President of the company goes to a convention and is persuaded into buying a new "machine". After it arrives and despite best efforts refuses to work properly, is moved to a far corner of the warehouse and a tarp is thrown over it.)
I'll monitor this thread in hope that my dire prediction proves wrong. Go Team!
I am, in a strange way, glad to hear that there are lots of unhappy people here who cannot get the nonstop thingy to work. I have been pestering the support people in India (if I interpret their names correctly) for quite a while, and they seem helpless, too.
Acronis has saved my bacon once or twice in the past. If it wants to retain its sterling (albeit momentarily tarnished) reputation in my book, something must be done.
Greetings to all,
Charley
Seems this problem has been going on for almost 6 months without a resolution from Acronis...
I am experiencing the same problem.