Acronis 2014 Cloud re-backing everything up?!?

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi, I'm using Acronis 2014 Build 6673 to back up to the Acronis Cloud. It was working fine until about a month ago, at which point Acronis decided to re-back everything up. Totally bizarre... obviously everything on my computer didn't change and need to be re-backed up. It's not just re-uploading everything, there are actually 2 copies of everything on the Acronis Cloud website (for example most of my files are on a P:\ drive so there are now 2 "P" directories listed under "Backups" on the website).

My backup is 144GB so having 2 copies won't fit in the 250GB allotted to me, so the re-back up never finishes. I just get an error that I'm running out of space. I have things configured to only backup/retain 1 version of each file. I used the cloud "Clean up space" but that didn't free up any space. I manually deleted most/all of the files on the Acronis Cloud website and re-ran the backup (which takes several days and pisses my wife off why our network is running so slow), and that sort of worked. But a week-or-so later Acronis decided once again to re-back everything up and I was back to my original problem.

Super-frustrating. Has anyone else experienced something similar or know how to resolve this?

Mon, 08/25/2014 - 17:14
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 28
Comments: 3047

I'm not very familiar with cloud but since no one else is jumping in here, I'll try to help.

I think it's making a backup, once complete , it deletes the prior. But it's running out of room before it completes so doesn't complete. As a test try backing up a different drive that has much less space used.

Tue, 08/26/2014 - 17:51
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thanks Scott. I tried backing up fewer files, but once it finished it still didn't delete anything or reclaim the space.

Fortunately an Acronis support representative contacted me and was very friendly and helped get this resolved. My Windows system log had some "The driver detected a controller error" errors and support thinks this confused Acronis into not recognizing my drives and needing to re-back everything up. What's interesting is the drive with errors is an external hard drive that isn't even part of the backup set, but apparently Acronis checks all drives prior to backup. I don't completely buy this explanation because I've been using the same external hard drive and backing up to the Cloud for several years without problems.

But however it happened, Acronis got into a "weird state". I tried a lot of things (deleting directories from the Cloud, running cleanup, removing directories from the backup set) and the only thing that worked was deleting the top-level backup from both the Cloud and Acronis program and re-creating it from scratch with a different name. Now everything seems to be working fine.

Although to complain a little: this solution is a huge pain. Software shouldn't get into weird states like this or it should error-out if a drive isn't accessible or should be able to correct itself. Not sure if this is a problem specific to Acronis 2014 (which I upgraded to about 4 months ago) but it seems like something that would need a software fix. Also it took 4 days to re-upload 144GB of data, which slows my network and during that time my files aren't protected. But again, I'm glad its working now.

Fri, 09/19/2014 - 17:49