TI HOME 11 BOOT DISK DOESN'T RECOGNIZE SATA DRIVES
I HAVE GOTTEN THE MOST RECENT UPDATE TO TI HOME & INSTALLED FINE. IT APPEARS TI WORKS JUST FINE FROM WITHIN WIN XP ENVIRONMENT. I CAN BACKUP MY C: DRIVE PERFECTLY AND CAN SAVE THE .TIB FILE ON ANY OF MY 4 INTERNAL SATA DRIVES. THE PROBS BEGIN IF I TRY TO RESTORE FROM THE BACKUP FILE. IF I BOOT THE COMPUTER W/THE TI BOOT DISK INSERTED IT WILL BOOT TO THE TI START MENU. I SELECT RECOVERY & IT THEN SAYS "NO HARD DISKS FOUND". IF I TRY RECOVERY FROM WITHIN WINDOWS DESKTOP, THE PROCESS STARTS NORMALLY, LETTING ME CHOOSE ALL OPTIONS INCLUDING LOCATION OF .TIB FILE. IT THEN SAYS "MUST REBOOT" TO COMPLETE OPERATION, & THEN GOES THRU THE "NO HARD DISKS FOUND" ROUTINE. I CHGD THE IDE SETTING IN BIOS FROM ENHANCED TO COMPATIBLE WITH NO CHG. THIS IS A BRAND NEW SYS W/ALL NEW COMPONENTS.
WIN XP 32, ASUS PQ5C MOBO, INTEL CORE2 QUAD 9400 PROC4 GB DDR2, XFX 250 GTS GRAPHICS, HITACHI 1 TB SATA DR FORMATTED INTO 4 SEP DRVS. ALL HARD DRVS & OPTICAL DRVS ARE RECOGNIZED IN BIOS.
IS THERE ANY WAY I CAN MAKE A CUSTOM BOOTABLE DISK WITH TI ON IT THAT MIGHT SEE THE DRVS. I HOPE SOMEONE CAN HELP. THIS SOFTWARE WORKED PERFECTLY ON THE OLD P4, WIN XP "IDE DRV" SYSTEM
THX FOR THE HELP, I'LL TRY ASAP
Larran, is your problem solved?
Related post here: http://forum.acronis.com/forum/3168#comment-1985
Kind regards
Eddy
eddy: thx for the comment. no, my prob isn't fixed yet. i read your post about creating a BartPE rcvy dic & it worked. my ?, what is a BartPe disc 7 how do you create one? i tried creating a boot rcvy disc from within TI home but it works just like the factory boot disc, no sata drvs recognized. my guess is it is not loading the correct drivers for the sata disks. if i have my ext firewire & usb drvs powerd on during boot it will recognize the usb drvs if i want do a rcvy but not the fwire & it will recognize both if i want to create a bkup. wierd!
Larran,
I got a new ISO file from Alexander (Acronis admin). I created a boot disk with it and that works perfectly.
Again, check thread http://forum.acronis.com/forum/3168#comment-1985 .
Regarding BartPE. That is a sort of 'mini Windows' that completely runs from a boot disk! You do not have to have anything installed on your HD. Plenty of info about BartPE on these forums. This seems to be one of the better threads: http://kb.acronis.com/content/1506
Basically, you have to create an ISO file yourself using the BartPE software 'PEBuilder'. With that ISO file you burn a BartPE boot disk. You can choose to put many different plugins on that disk. A plugin is basically a software application, like Notepad, Calculator, etc.
The great thing is that Acronis has a True Image plugin available that you can place on a BartPE boot disk. You can download the plugin if you register on the Acronis site.
If you create such a BartPE boot disk with Acronis TI on it, you have a boot disk with which you can run TI. The big difference with the native TI boot (rescue) disk is that TI on BartPE runs in a Windows environment while the 'normal' TI rescue disk runs in a Linux environment. This can make a difference regarding drivers and stuff.
But as I have noticed today, Acronis admins seem to be very anxious to help you any way they can, so they should be able to provide you with a working boot (rescue) disk so you don't need BartPE.
Kind regards
Eddy
I haven't mentioned yet (because I only tested it just now) that I also have the 'other' problem that Larran has, namely that restoration of the active (Windows) partition from 'within Windows' is also not working with my True Image 11 Home....
After the reboot, the window with the 2 progress bars appears, but the progress bars remain empty. After a while, that window suddenly disappears and the pc reboots in the original (unrestored) Windows OS.
This also probably because my pc has SATA HD's (I am running Windows XP Pro SP3 (32 bits) by the way).
So to summarize: With my True Image 11 Home 'out of the box' I am not able to restore my active (Windows) partition, not from within Windows and not with the rescue boot disk, so ... not at all...
Thanks to the ISO file I got from an Acronis support guy, I was able to burn a boot disk that works. But that means I always have to restore using the rescue boot disk (CD). I can live with that, but I just think that Acronis really should handle this problem asap. After all, SATA drives have been around for some time now...
Kind regards
Eddy
eddy: i didn't ask b4 cause i didn't think of it. do you still have the link or address of the location you built the .iso file from?
... But that means I always have to restore using the rescue boot disk (CD). I can live with that, but I just think that Acronis really should handle this problem asap. After all, SATA drives have been around for some time now...
Kind regards
Eddy
It isn't a SATA drive itself problem but the chipset controlling the disk. I have been using SATA drives successfully with TI versions since TI9 which is 3 versions back . A new MB chipset or controller chipset on a PCI card and there can be the need for a different driver.
It isn't a SATA drive itself problem but the chipset controlling the disk.
I see. Thanks for explaining.
Apparantly, a solution exists, so I feel Acronis should release a fix for this.
Maybe they give higher priority to TI 2009 Home development because that is a higher version than TI 11 Home ...
eddy: i didn't ask b4 cause i didn't think of it. do you still have the link or address of the location you built the .iso file from?
Yes I have, but I don't know if I am allowed to give it to you. Maybe you better ask an Acronis admin via PM.
Hello all,
Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]
We do not develop Acronis True Image 11 Home any more, if the latest ISO file doesn't help, the only solution is to upgrade to the current version (i.e. to Acronis True Image Home 2009).
LARRAN,
The license is not registered under your account. Could you please let me know the serial number via PMs?
Eddy,
You are right, we always check the license information prior sending an ISO file.
Thank you.
hi: i've realized that my ser# doesn't show up under this login because I originally reg under a different email. i will contact when avail
Larran,
You shouldn't post serial numbers publically. You should send it via PM (Private Message) to the Acronis Moderator.
In case you read this before the post gets edited, please edit your post and remove the serial number.
Hello all,
So to summarize: With my True Image 11 Home 'out of the box' I am not able to restore my active (Windows) partition, not from within Windows and not with the rescue boot disk, so ... not at all...
Thanks to the ISO file I got from an Acronis support guy, I was able to burn a boot disk that works. But that means I always have to restore using the rescue boot disk (CD). I can live with that, but I just think that Acronis really should handle this problem asap. After all, SATA drives have been around for some time now...Kind regards
Eddy
We will investigate this issue if it occur with new version for you. However, let me explain one thing: it's more safer to perform any partition\hard drive recovery operation from a CD, because it requires formatting in most cases, and if you perform this operation from Windows (generally, such operation starts from Windows, with completion after reboot in Automatic Partitioner), and this can cause some issues with partitioning\recovery, up to cases of complete hard drive failure.
That's why we always recommend to use CD for recovery, it contains its own system to partition and restore, furthermore it does not require a reboot during operation.
Thank you for understanding!
Alexander,
Thanks for explaining!
Kind regards
Eddy
Hello Alexander from Acronis,
I'v got the same probleme as mentioned in this thread (3307: TI HOME 11 BOOT DISK DOESN'T RECOGNIZE SATA DRIVES). I've got a SATA drive (WDC WD1500HLFS; mainboard: ASUS P5Q Deluxe) and your software is unabel to find it. You don't like to fix this problem. Okay?? Upgrade the software? No!!!! I think, I won't invest another cent in Acronis.
Because of this, I need this ISO for creating a new functional boot disk. It would be fine if you sent me the download link.
I think you should think about your behavior. If I understand somthing wrong (my english is not so good) I say sorry for my annoyance.
Regards
Alex
Help! I too have had the problem of unseen sata drives on my new Asus P5Q Pro Turbo mb. ATI 11.8027 would see my ide hard drives, but not sata, so I updated to 11.8101. Oh dear, same problem. I have found however that if I set the sata mode in bios from ide to ahci, then use the ATI rescue boot CD, all drives are seen by Acronis, and a backup is possible. You can then not boot the computer into Windows unless you remember to set the bios back to ide mode. This is not an ideal work around, and I have read in the forums that if I beg Acronis nicely, they might let me have a custom boot CD iso file that would fix the problem.
Here's hoping!
Help! I too have had the problem of unseen sata drives on my new Asus P5Q Pro Turbo mb. ATI 11.8027 would see my ide hard drives, but not sata, so I updated to 11.8101. Oh dear, same problem. I have found however that if I set the sata mode in bios from ide to ahci, then use the ATI rescue boot CD, all drives are seen by Acronis, and a backup is possible. You can then not boot the computer into Windows unless you remember to set the bios back to ide mode. This is not an ideal work around, and I have read in the forums that if I beg Acronis nicely, they might let me have a custom boot CD iso file that would fix the problem.
Here's hoping!
Yes! Acronis fixed things for me. Thanks Alexander.
After 12+ hours straight of dealing with this exact issue I decided to start up my old machine and hit the internet to find out what the hell the problem could be. I am very dissapointed, until now I have always used TI 9 and 10 with NO problems, unfortuantely when it came down to crunch time and I depended on it, this is what I got. Is this issue fixed in 2009 or will I be immaging with something else from now on???
I've got the same problem (TI HOME 2010 - BOOT DISK DOESN'T RECOGNIZE SATA DRIVES)
with my (very popular) netbook (acer d250). I've also tried the test-version of the TI 2010-Netbook edition with the same result.
It's disappointing that the newest TI-version contains that known problem and makes it unusable for many people who bought a licence. So what is ARCONIS doing to solve this problem ?
Probably a related thread:
http://forum.acronis.com/forum/5335
Hello all!
Thank you for all your comments and sincere feedback - we really appreciate that.
I'm really sorry for the inconvenience met, and be sure we tried our best to get this issue resolved. So now I'm glad to inform you that we have finally got the latest Acronis Bootable Rescue Media for Acronis True Image Home 10 and 11 uploaded to your website accounts.
No need to wait for PM from the Forum Moderator - you can download the solution straight from your account. This media is the latest and contains updated drivers, so I would appreciate if you could kindly test it and let us know whether it resolved the issue.
Should the problem persist - just leave a comment here, and we will definitely help you.
Thank you in advance!