Failed To Connect to SyncServer?
Signed into File Backup. Select Acronis Cloud. Enter ID & Password. Click SignIn
I get a yellow bar with "Failed To Connect to SyncServer" ???
Disabled anti-virus and malware programs. I am updated to August 20 update.


- Log in to post comments

Login at the File Backup to cloud page is accepted as is the login to Customer Support.
I used a bad password and the login for backup tothe Clolud faied with the proper message.
I have attached an Acronis System Report.
Thanks....
Attachment | Size |
---|---|
199790-115102.zip | 2.17 MB |
- Log in to post comments

Logging into the Support system shows me a VERy long list of my computer linkages - all to the same computer. Note: I use only one computer.
A PORTION of the list is attached. I do not know the relevance of this list.
Attachment | Size |
---|---|
199796-115105.jpg | 111.88 KB |
- Log in to post comments

Have you allowed Acronis access through your firewall? Has your system been or had any recent security updates? I think you could have a Security Policy issue. Often times Windows updates change settings in this regard and might be the possible root cause. You should check and make sure that your firewall is not blocking internet access by Acronis.
- Log in to post comments

I turned off the firewall and all protection in the Anti-Virus program.
Also, turned off the Windows Firewall.
Same error.
I ran Acronis Backup to cloud in Safe Mode with Internet. While it loaded several items did not work.
I am going to try removal/reinstall. Nothing to loose.
- Log in to post comments

That might work, it could be a site certificate error, have seen that in the past
- Log in to post comments