Help - Same 1326 Error that everone else has... Scheduled back up wont run...Please Help
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Created: Friday, December 18, 2009 3:30:01 AM
Details: Scheduler failed to run task "System" with GUID 'F9789BCF-92B8-4F4D-AC8E-EF69B065B24B' because of error 1326 (Cannot log on with the specified credentials. The account probably does not exist or the password is invalid.).
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I have read this knowledge base article..
http://kb.acronis.com/content/2780
It says:
"1.User account, under which you are trying to run the scheduled task, does not have enough rights to perform the operation;
2.The scheduled task was created under user account different from the one under which you are trying to execute the task manually at the moment;
3.The scheduling service is running not under Local System account."
1. Wrong. It is an Admin account
2. Wrong. I installed Acronis under my normal user account...and try to run the scheduled back up under the same account
3. Wrong. I checked and the scheduling service IS set up as a Local System Account.
Do I need to run the utility to update the scheduler?
All I want this software to do is run a scheduled back up. Just bought it. Pretty absurd that it wont work out of the box. How this software gets highly rated I have no idea when it won't perform the most basic task out of the box...
Thanks in advance.
FYI...updating the scheduler with the recommended patch solved it. Still think it is ridiculous that you have to 'fix' a brand new product to work on a PC that just had a clean OS install.
FYI...when you update the scheduler, it is not a one time fix. The 'updater' runs every time you boot. Looks like a bailing wire and gum fix to me...but it works. I just hid the process so it would not annoy.
Once I got through that..this program really works well. I like it overall.
Hello Brant and Steve!
Thank you for your comments, I will be glad to shed some light to the situation.
Dear Brant, thank you for notifying us that the issue got resolved and for your kind comments, I'm really glad to hear it!
Please accept our apologies for the confusion with the scheduler update. Actually it looks like some drivers didn't get properly assigned, thus one has to update the scheduler to fix all the possible issues.
Dear Steve, thank you for your comment. Actually when you specify the manual backup it ask you for credentials, neither from the Admin account nor from the User with limited rights.
Regarding the failure of the scheduled task, we need to take a closer look at the problem, as it looks like the scheduler issue as well. Could you please kindly specify whether you have tried updating the scheduler as described here?
If you did and the issue persist, please provide us with the following :
-
Get Acronis Scheduler Report:
- Download either the EXE file or ZIP archive;
- Copy the schedmgr.exe file to the root of your C: drive
- Click Start -> Run, type in cmd, press OK and issue the following command:
C:\schedmgr get report > C:\schedreport.txt
-
Get Acronis Scheduler Log:
- Run the schedmgr.exe file by double-clicking it;
- Enable logging by using the following command:
set logflags support
- Reproduce the issue;
- Acronis Scheduler Log will be named schedul2.log and placed to \Program Files\Common Files\Acronis\Schedule2
It is recommended to turn off logging after troubleshooting by running schedmgr.exe and issuing the following commands:
set logflags 0
set lf_registry on
Contact us with the info gathered - it will show is the reason of the issue in your case and help us to provide you with suitable solution.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Can someone post a link to the patch that Brant mentions which fixed his problem? I'd like to try it as well. Also might be a good idea for someone to update the knowledge base article with this info if it is a legitimate fix.
Thanks,
Kurt
Hello Kurt Heninger,
Thank you for posting and I will definitely help you with this.
The patch that Brant mentions is available here. Please scroll down to the solution part and download a zip archive depending on your operating system. After unpacking the archive, please run the install.bat file and reboot your machine.
If this does not resolve the issue that you are having, do you think you could get back in touch with me here so that I can continue assisting you.
Thank you.