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Program issue - Access Denied

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I have been having problems with a program I use for imposition. I keep having to install it because it looses the printer information, and I cannot use the program. I tried to uninstall the program, and I got an access denied error on a file. When I go to that file, and do properties, only general and Acronis recovery show up, on all other files I have Security and Summary available. I think the problem is the program cannot access the file (it is a printer information file). My operating system is Windows XP and I have Acronis True Image Premium Family.

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What method dis you use to uninstall that program?

I used the uninstall in the control panel. I uninstalled Acronis using the control panel and the cleanup tool and I have access to the file.