Hello Josh,

thank you for your posting!

I've created a support case for you and you will be contacted for investigation soon.

Thank you.

I got a little further. I got the UI to appear.

Thank you Anna for your response.

I uninstalled Acronis True Image 2015 and gone back to the earlier version and it's working fine so I know it's not the dvd. This is what happened to me step by step. Hope this is clear.

1. Starting Acronis Loader
2. I select to enter Acronis True Image
3. Splash screen
4. Acronis please wait screen
5. And then blank no further to the GUI

Bob Schild wrote:

I got a little further. I got the UI to appear.

You can use the bootable rescue media?

Ok, thank you for letting me know, Josh. Anyway you will be contacted and we will highly appreciate if you will be able to provide us with some reports from your machine. Thank you in advance!

You're welcome. I can re-install the latest version if needing to replicate the fault, not a problem. I created the system report and saved so I can provide that to you when contacted.

I'm in the process of testing if I can recover a partition. I'll post later.
When I booted from my recovery disk, instead of the choice screen I get the following text:
"Starting Acronis UEFI Loader." followed by the text choices to TI-2015, System reports, or continue booting.

I got that too. It gave me choices of 1,2 or c. I clicked on c to continue and doesn't progress any further except a dash blinking on the top corner of the screen. I have never seen that before and then when I went back to the 2014 version, it too gave me that "Starting Acronis UEFI Loader."

EDIT: Thanks for you help on this Bob.  

Thank you for cooperation, Josh!

Bob, the behavior you described so far is an expected one. Please let me know if you are able to get into the product by selecting the first option in the list (you can use your keyboard pressing on the relevant key).

Thank you.

On my Notebook I got the Graphic choice screen. When I select 2015 it continued to the "Patent" screen. That's as far as it went. 20 minutes later it's still at the "Patent" screen.

The previous testing was done on my TouchSmart computer. I have Enable the Virtualization Technology on it because I sometimes run VMware WorkStation.

UPDATE:
On my NoteBook, after waiting at the "Patent" screen for about 25 minutes, it continued on. All of my backups were Disk/Partitions so I could not recover "files". It's now recovering my D drive. It's go about 8 minutes to go.

I'll post more later.
When I get done on my NoteBook I plan to do a backup of the TouchSmart dives/partitions and see if I can then recover back to an earlier backup.

I've noticed that when building the rescue media there is no longer an option to force its' default behavior to boot Acronis. It defaults to Windows and you have to use the keyboard arrow keys to select Acronis from the three options.
I'm inserting the rescue media because I want to launch Acronis, so..... It seems a better default behavior would be for it to default to Acronis.

I miss that or I'm both dumb and blind.

There is a problem.

If your system has 2 or more video cards and connect the monitor is not on the 1st video card, rescue boot disk , after selecting launch mode shows nothing on the active monitor. Black screen and all. This problem is often observed in APU, when the monitor is connected to a discrete graphics card.

When loading select the adapter ???
In the selection of the primary adapter BIOS does not change anything.
????

RU:
Есть проблема.

При наличии в системе 2х и более видеокарт и подключении монитора не на 1й видеоадаптер, загрузочнный диск, после выбора варианта запуска ничего не показывает на активном мониторе. Черный экран и все. Такая проблема часто наблюдается на APU, когда монитор подключен к дискретной видеокарте.

Как при загрузке выбрать нужный адаптер???
В БИОС выбор первичного адаптера ничего не меняет.

???

"I created the Acronis bootable rescue media and no problem with that. Rebooted and selected to go into that. Seeing the splash logo and then loading and then the blank screen not progressing any further. Is anybody else having that problem."

Yep. I'm having the exact same problem.

ASRock Z77 Extreme4 motherboard
Intel Core i7 3770K (Ivy Bridge)
16 GB RAM
OCZ 128GB Vertex 4 (2X RAID 0)
Several WD hard drives.
ASUS Blu-ray player/burner
Windows 8.1
In other words, I have a fairly good computer which should be compatible with ATI 2015.

My system is similar to yours. I too have an Ivy Bridge system

Asus Maximus V Gene
i5 3570K
16GB RAM
Samsung 840 EVO 1 TB and Seagate Barracuda 2TB HDD

The Acronis support team are looking into my case and they've been helpful - it's still ongoing.

Can anyone relay if the 2015 bootable media software improves upon the functional deficiencies of 2014? This is the primary reason I purchased 2013 / 2014 and I was hoping that 2015 has improved the interface so you no longer need to resort to clicking roundabout to achieve solutions like what Grover's guides have outlined.

Figured I'd post to this thread since the title is "Acronis Bootable Rescue Media" and you folks seem to be testing it.

To me the 2015 rescue media interface seems to be practically identical to the 2014 rescue media interface I really didn't notice all that much difference.
Creating it however left me a little disappointed in that I could not force a default behavior to make it boot to True Image, it defaults to Windows so you have to sit and watch it while it boots or else you're right back into your operating system. Kinda defeats the purpose of putting the rescue media into your optical drive in the first place.

Well, I can't get True Image 2015 for PC to recognize that I have a SanDisk 8GB USB Flash Drive, as my M drive, waiting in my PC since booting.

Clicking on TOOLS, then Rescue Media Builder, then Acronis Bootable Rescue Media, it then presents a screen with some of my drives, including all the camera-card drives, but not my M drive, which is the USB 2.0 Sandisk Flash drive.

Gee, something so simple, I'd expect it to work, but no. It is formatted as FAT32. Even went and did the Disk thing to reformat it, still no.
Frustrating. Windows 7 64-bit PC.

Thank you for any suggestions. Like use a DVD instead? That option shows up on the screen listing what I can select.

It may depend on how Windows sees the USB drive. The drive might report itself as a hard disk (less likely as it is 8GB in size) or it may report itself as a removable or drive or a flash drive. Windows will interpret these and allow different functions to occur.

I would try downloadng either the Microsoft or HP 'make USB stick bootable) utility maybe even USBRMPREP USB preparer will work, this changes how the flash reports itself.

I should have asked first if this stick worked with 2014.

Try disconnecting the camera drives and just leave the USB stick while running the Media Builder.

Do not run the USB stick through an external hub.

Are you using the Universal Media Builder utility or the Media Builder in 2015?

Are you making a Linxu or PE recovery media, in fact have you tried either to see if in one the USB stick becomes available?

George Knochel wrote:

Clicking on TOOLS, then Rescue Media Builder, then Acronis Bootable Rescue Media, it then presents a screen with some of my drives, including all the camera-card drives, but not my M drive, which is the USB 2.0 Sandisk Flash drive.

I had a similar experience and thought that my 8 gig USB SanDisk Cruiser Thumb Drive was not being seen, but.....

After closer inspection of the actual interface I discovered that there is a scroll bar on the right and all I had to actually do was first, discover the scroll bar and then use it to scroll down to locate my USB thumb drive.

I could blame it on a poorly constructed and colored interface but mostly I just feel dumb.

Thanks Randy and others. Yes, the TOOLS option Rescue Media Builder scroll bar, when choosing which drive you want, is barely visible. This is a poorly designed Acronis window, and needs to be fixed. I have a bit of trouble seeing anyway, and that super-thin scroll bar is barely visible. But as before, my USB Flash Drive is not on the list.

Anyway, I give up on trying to use a USB Flash Drive. Acronis and Windows 7 just don't communicate to eachother well enough, it seems. And I have a standard one year-old HP Windows 7 64-bit PC, so it shouldn't be rocket science to use a Sandisk Cruzer 8 GB USB Flash Drive. Windows "Computer" when I click on it, shows the USB Drive as "Hard Disk Drives" Local Drive N now, along with my C drive, D partition drive, and my 3 Seagate external hard drives.

I don't like to try hacking, just to get something simple to work. (That's why I like my Mac more. It works). I've tried to read Acronis links and understand different links and more tech stuff that I cannot comprehend, but geesshhh. One should not have to do all of that -- I simply want to use the USB Flash Drive that I bought. Sounds simple, right? Wrong. Guess I'll use a DVD, like I did with True Image 2014.

While we're talking about the Acronis True Image 2015 window user interface, let me comment on another thing that needs to be re-designed here, and that is the window is TOO LARGE, hard to grab onto to resize, and the bottom of the Acronis window hides behind my Windows bottom toolbar. I don't have it on Auto-hide, and couldn't see the botton of the window, where there are some buttons to click on (bad place to be, in my opinion).

Anyway, that's my 2 cents.

I too created the Acronis bootable rescue CD media and no problem with that. Rebooted and selected to go into that. Seeing the splash logo and then loading and then the blank screen not progressing any further. Looks like lot of of people are having the same issue. I have do a hard reboot to restart my machine after acronis 15 locks up the computer.

I'm getting the BLANK screen after seeing the "Acronis Loading Please Wait.." logo appear in 2016 and have to do a hardware reset to get my PC working again!

I have just used the chat facility (case 02537377) and he suggested disabeling my UEFI in the ASUS BIOS but it did not work for me.

I have recently upgraded from Acronis 2013 because I have gone to Win 10 Pro and never had boot problems with 2013 on the same PC running Win 7 Pro?

The bootable USB works perfectly on 2 other PC's so I know that the USB is working, there is just something about the combination of this PC and Acronis 2016 that is not working.

I have tried the USB in various USB ports all over my PC and still get the BLANK screen.

I HAVE FOUND A FIX FOR THE BLANK SCREEN!

The BLANK screen occurs due to me using 2 monitors, one from a graphics card and the other from my 3770K CPU!

I saw a video on YouTube of someone doing this on an ASROCK motherboard so I thought I would give it a try.

I have an ASUS motherboard and have the iGPU Multi-Monitor ENABLED I had to DISABLE it and then the USB recovery disk worked.

iGPU is found here in the ASUS BIOS :-

• Advanced\System Agent Configuration\Graphics Configuration

Hopefully someone from ACRONIS will read this and come up with a fix to this annoying problem.

I hope this helps some of you others on this forum.

The way I have my monitors setup is the main display is taken from my GTX 970 and my secondary display is taken from the motherboard/CPU output. I think this is what causes the problems for Acronis maybe?

Alan Rowe wrote:

I saw a video on YouTube of someone doing this on an ASROCK motherboard so I thought I would give it a try.

I have an ASUS motherboard and have the iGPU Multi-Monitor ENABLED I had to DISABLE it and then the USB recovery disk worked.

iGPU is found here in the ASUS BIOS :-

• Advanced\System Agent Configuration\Graphics Configuration

That's actually really helpful! I'm glad you necro'd this old post otherwise I never would have seen the solution to an issue I've been experiencing on a number of new Asus boards. My solution was to add a video card to the system but your solution is... well, the best solution! Thanks!

I have a feeling it won't get resolved. On one of my systems with an Intel RAID (onboard softraid) I can't image to it with Acronis True Image 2015 (any version) and reliably went back to True Image 2014 .6673. Since doing that I've found the older version works better in almost all instances where the 2015 fails.

Glad it helped.

As you mentioned something similar in your post I have been using Acronis 2013 Boot Media on the same PC with the same hardware and only updated to Acronis 2016 when I installed Windows 10 Pro.

It's strange how 2013 worked and 2016 does not!?

Thanks Alan!  That works!  Disabling the second monitor setting allows me to boot into the True Image rescue media DVD.  I think the last version of TI that worked without having to use the Windows PE plug-in was TI2012.  After TI2012, the rescue media would go blank during boot-up.  I have a dedicated NVidia graphics card and an ASRock Z77 Extreme4 motherboard which also has a graphics port.  My monitor is connected to my NVidia port.  I have only one monitor.

For anyone with a similar ASRock motherboard as mine and using only one monitor, here is how to disable the second monitor.

1. Boot your computer and keep tapping F2 until the UEFI appears
2. Across the top menu, select “Advanced”
3. In the Advanced menu, select “North Bridge Configuration”
4. In the North Bride Configuration menu, disable “IGPU Multi-Monitor”
5. Select the “Exit” menu and chose “Save Changes and Exit”

    

   Note:  This is for those who are NOT using the Acronis plug-in for WinPE.  The WinPE boot media probably works either way, but I like using the simpler one without WinPE because it is easier to make without having to download all the extra drivers and minutia.

   Acronis says, “Acronis Plug-in for WinPE is a modification of Acronis Agent for Windows that can run in the preinstallation environment. The plug-in can be added to a WinPE image using Bootable Media Builder.”

It's now more than 2 YEARS, since Allen found a solution for this Problem!!

With the version 2015 I had exactly the same problem as Allen, (but only one monitor) and after searching for two days I started a chat with acronis and described it exactly. They recommended using the latest .iso of the 2018 version to build a rescue CD, which I did. I doesn't work. So, for Acronis, this problem still exists!

One hour ago I read this thread and as I also have a ASRock Z77 motherboard, I checked the BIOS, found the same IGPU settings, corrected it, AND THE PROBLEM IS GONE.

Acronis obviously does NOT red / check this forum for existing problems, NOT EVEN WHEN A USER (ALLAN) FOUND THE SOLUTION TO IT !!!  I can't understand this.

Thanks again, Allen.

Helmut Fischer, Germany

Hello Helmut,

Have you tried building a WinPE-based bootable media and boot your PC with it? It shouldn't have such issues and won't require changes in the BIOS. 

Hello Ekaterina,

I have not tried the WinPE bootable media, as I have used my "Standard" method for about 15 years with Acronis and about 8 years with this motherboard, so until I found the above solution I had never thought that my problem can be with the BIOS setup.

As far as "Problem solving" is the case I can tell you that during that 15 years, I had many dozends of error messages, and since the beginning, they were always accompanied with a message saying ~~ check with Acronis Support for this error code, if a solution to this problem is available. As far as I can remeber, there was ONE solution, all other gave the answer:  Sorry, but......  Can you tell me who generates the problem codes and what is done to solve these problems???

At least you shold give the user a hint like: File xxx.xxx missing / not accessible, certain data missing, disc hardware / disk format problem or any other known source!

As I have mentioned several times with mails and during phone contact with Acronis, instead of generating a "new" version every year and quite often a new user interface with new menues, which, at least in my opinion get worse and more confusing every time, they should spend the time and money to IMPROVE the customer service, giving telephone support for at least 1year as it was, ...once upon the time, so that problems can be solved far more quicker and easier then either buying for a support ticket or searching and checking for days or weeks for a solution.

Anyway, thanks for your tip and kind regards,

Helmut

Helmut, thank you for sharing your experience with Acronis True Image! I see that you are our long-term customer who has been using a wide range of Acronis True Image editions. 

> Can you tell me who generates the problem codes and what is done to solve these problems?

The reason we have a "Check for a solution" field during the error which leads to a KB article is so that we could gather information about the most visited SER code links that do not have any KB articles and write these articles. 

Without SER codes it would be impossible to do and we will leave our users without any KB articles about the errors at all. In fact, most of the frequently generated SER codes already have KB articles that we have written and we are constantly working on writing the articles for the remaining error messages.

> At least you shold give the user a hint like: File xxx.xxx missing / not accessible, certain data missing, disc hardware / disk format problem or any other known source!

What build version of Acronis True Image is currently installed on your system? A lot of error messages have been re-written in the latest Update 2 for Acronis True Image 2018. We'd be grateful if you send us examples of messages that are not clear.

Thank you!