Frontend with a lot of missing features. Is this really tested?
Hi,
I upgraded from TrueImage 2014 to 2015 and currently I am really befuddled that this is the release version and not a release candidate.
There is a long list of bugs and missing gui features, especially for the new gui.
There is no possibility anymore to delete specific backup versions. The manual states that the direct backup files should not be deleted on the file system and the tool should be used. There is no tool and even no overview of the version chains like in 2014.
The only way to delete backups is to delete the complete backup plan. Removing a specific incremental backupsets and all the dependent siblings is not possible.
The frontend crashes regulary if you close and open it during a running backup. Qt is responsible for this crash and it kills the active backup process also if the backup was started with the frontend and you reopen it with the task symbol again.
The dying agent produces a broadcast storm on the network layer also, I was able to reset my switch with this behavior.
Until now I was unable to complete a full disc backup caused by the crashes.
The directory browser for choosing backup locations ignores missing credentials for a Windows network share folder if you use the "New directory" folder. Browsing the folder is not possible, credentials are asked, creating a new subfolder is possible.
If you choose hidden network folders as a path the directory browser hides shows this folder only a short time and hides it from view. The focus of the browser than jumps to the next visible windows share name. In this case if you do not look carefully you choose the wrong destination path.
Starting the frontend or other activities in the frontend which parses the backup index needs about 15 seconds until it is responsive again. The frontend becomes black in this moment also.
Turing off Aero in Windows 7 lowers the wait time to 5 seconds, very long also.
I already filed some bugs for the support and the live chat support even took videos about this problems.
I am really sorry to start my first post with this negative content, but the new version is far from release stability.
Regards
I already plan a rollback to 2014, 2015 is not usable, just my opinion.
What bothers me is the fact that the focus on the new version is to blend in perfectly into Windows 8 Metro, with all the drawbacks.
It is not a good idea to remove or hide several gui features just to be compliant with the Metro concept, even Microsoft learned that this concept is not very acceptable on PCs if it makes sense on a tablet.
AIT2015 presents itself like a tablet application.
The manual needs to be updated to tell one how to delete a specific backup file. OF course, this always was a problematic thing for ATI ever they designed it to use an internal database to track backups. Hopefully, the cure wasn't simply to disallow single backup deletions. But if it was, then that's what the manual should say. Correcting the manual should be an easy fix.
If you have more than one machine, try updating only one for a while to see if the 2015 suits you. It is different than 2014. In particular, at least the following and possibly more features are removed from ati2015:
Acronis Extended Capacity Manager
Trim SSD
Backup file conversion from the .tib format to .vhd, and vice versa
Disk Editor
Boot Sequence Manager
File Shredder
Import and export of backup settings
Try&Decide
Mail backup
Manual backup file management (deletion of individual backups)
Manual Consolidation of incremental backups
Manual siting and naming of backups is more complicated
I also just upgraded from 2014 to 2015 and am very disappointed. All the problems mentioned are the same thing I'm experiencing.
Plus, all existing cloud backups are now trashed. I can only recover files from them, can't continue making backups and can't even easily figure out what was being backed up in each of the individual cloud backups that I had going.
Most of the features available on the Tools and Utilities tab are gone, what happened to these things I paid for previously?
I mainly upgraded hoping that the directory tree screen would stop jumping around during file selections, but that still happens too.
Very poor update. I knew things were not going to go well when the new cheesy cartoon interface came on screen.
I was just informed that the feature "Backup browser" was removed from 2015.
So it is not possible anymore to have a backup history view and delete specific backup save sets and the siblings from the chain.
I just requested a refund for my license I purchased yesterday. I don´t want to work with it anymore and I am not willing to play QA engineer and pay for it.
I have also reverted back. I have been a loyal Acronis fan since 2006 and have had very few gripes with the product, but the 2015 version is very disappointing. I hope Acronis fix the issues with future updates. As a side note, it would be good added a theme selection so people could select a similar layout to 2014.
The manual needs to be updated to tell one how to delete a specific backup file. OF course, this always was a problematic thing for ATI ever they designed it to use an internal database to track backups. Hopefully, the cure wasn't simply to disallow single backup deletions. But if it was, then that's what the manual should say. Correcting the manual should be an easy fix.
If you have more than one machine, try updating only one for a while to see if the 2015 suits you. It is different than 2014. In particular, the following are removed for ati2015:
Acronis Extended Capacity Manager
Trim SSD
Backup file conversion from the .tib format to .vhd, and vice versa
Disk Editor
Boot Sequence Manager
File Shredder
Import and export of backup settings
Try&Decide
Mail backup
Wow, that is some list of missing features.
The big one for me is the removal of 'try and decide' yet I see a post where they're saying this was never used by users. I would dispute that because I use it all the time and can't be alone.
I think this thread reinforces my decision to avoid this 2015 version like the plague.
The manual needs to be updated to tell one how to delete a specific backup file. OF course, this always was a problematic thing for ATI ever they designed it to use an internal database to track backups. Hopefully, the cure wasn't simply to disallow single backup deletions. But if it was, then that's what the manual should say. Correcting the manual should be an easy fix.
If you have more than one machine, try updating only one for a while to see if the 2015 suits you. It is different than 2014. In particular, the following are removed for ati2015:
Acronis Extended Capacity Manager
Trim SSD
Backup file conversion from the .tib format to .vhd, and vice versa
Disk Editor
Boot Sequence Manager
File Shredder
Import and export of backup settings
Try&Decide
Mail backupWow, that is some list of missing features.
The big one for me is the removal of 'try and decide' yet I see a post where they're saying this was never used by users. I would dispute that because I use it all the time and can't be alone.
I think this thread reinforces my decision to avoid this 2015 version like the plague.
yes, you are not alone and neither I, but then we alone cannot bring back 'try and decide'.
They didn't say no one used it but that it was not used by many folks. I think many veterans avoided T&D because of probs it had and reboot issue. I'm guessing the issues were going to require more resources to address and maintain than the revenues T&D was likely to attract.
I think there might be a workaround for deleting individual backups but I haven't tried it yet:
use file explorer to delete the backup you do not want. Load ATI and select the backup task that made the backup and select to restore, It should complain that a file can't be found, tell it to ignore--I believe this will cause ATI to remove the file from the database.
I haven't tried it because I haven't installed the release version of ATI. I have to set up a test PC first and that is going to take me a bit of time.
Usually when a new version is released, bugs are the major complaint. ati2014 was solid enough that there were relatively few bug complaints.
ati2015, interestingly, seems to be having more complaints about features than bugs.
Hello,
I've been also"trapped" by this early-release and offer for "upgrade" to ATI 2015.
Fancy GUI but a lot of missing functionalities as already stated.
Anyone knows how to proceed to go back to ATI2014 and get refund?
Hello,I've been also"trapped" by this early-release and offer for "upgrade" to ATI 2015.
Fancy GUI but a lot of missing functionalities as already stated.Anyone knows how to proceed to go back to ATI2014 and get refund?
If you made a backup before you installed ati2015, then just restore your disk.
Otherwise, uninstall ATI2015 and then reinstall ati2014.
For refund contact the vendor if its the type to do refunds, e.g. Amazon. Otherwise contact Acronis via the website and ask for a refund under the satisfaction guarantee. To do this
Go to
http://www.acronis.com/en-us/support/contact-us.html
Select Customer Care on the left dial and Product Refund on the right dial
This will lead you ultimately to this address with instructions and relevant url links:
https://kb.acronis.com/content/21242
Thank you SCott for the swift answer.
In fact, I was too *confident* that this "upgrade" would be beneficial and didn't make a full backup before installing ATI2015. :-(
Thanks for the URLs. Shall proceed.
If you didn't make a backup before installing then you might be able to make this work if you have an older backup with ati2014 installed.
Make a backup now and be sure you have a BootCD of the version you're making the backup with.
Restore your disk with the older, most recent backup you made before ati2015 but after any program installs (this is supposing you have a backup like this).
Then restore your data files (e.g., My Documents) from the new backup. You'll have your programs pre-ati2015 and your current data files.
Understood. Thanks for the helpful comments.
Hi Updated to 2015
Back up partition worked
Back up Data seemed to work but the file does not show up on menu and can't seemed to access it but I know it is
on the external back up drive Also no way to delete old back up files
Scott, your suggestion to Christian is brilliant (backup 2015 before re-installing old 2014 backup so will have 2014 but can recover docs from 2015 backup). I had been doing something similar manually and it's not easy (at least not in my case). To be honest, sometimes the problem is not being able to commit enough time to the task - but with your method, everything is preserved for recovering when time permits. It seems like such an obvious procedure, but I honestly overlooked it so I appreciate that you shared that with us. Thanks, Scott!
While Scott's suggestion is indeed brilliant, I've to be honest ands say I won't go back to ATI2014. Not enough time, too lazy.
The main issue I have today with ATI2015 is the disappearance of e-mail backup (Outlook).
So I'm working to find an alternate way of proceeding but I did discover an other bug with ATI2015(!)
The pre-task function seems inoperative.
The command file that I'm requesting ATI2015 to execute (so as to stop Outlook before the backup) is not having any action when launched by ATI2015 backup task. Outlook is still running after ATI called the command file despite the fact that, when being exercised thru the "Test command" or thru a DOS command, it works as expected.
I've opened a support ticket for that issue.
The manual needs to be updated to tell one how to delete a specific backup file. OF course, this always was a problematic thing for ATI ever they designed it to use an internal database to track backups. Hopefully, the cure wasn't simply to disallow single backup deletions. But if it was, then that's what the manual should say. Correcting the manual should be an easy fix.
If you have more than one machine, try updating only one for a while to see if the 2015 suits you. It is different than 2014. In particular, the following are removed for ati2015:
Acronis Extended Capacity Manager
Trim SSD
Backup file conversion from the .tib format to .vhd, and vice versa
Disk Editor
Boot Sequence Manager
File Shredder
Import and export of backup settings
Try&Decide
Mail backupWow, that is some list of missing features.
The big one for me is the removal of 'try and decide' yet I see a post where they're saying this was never used by users. I would dispute that because I use it all the time and can't be alone.
I think this thread reinforces my decision to avoid this 2015 version like the plague.yes, you are not alone and neither I, but then we alone cannot bring back 'try and decide'.
You are right. There needs to be an outcry from many more of us before Acronis will listen and see sense. However, as I've already made the decision not to upgrade to TI2015 (too many missing features) I don't really need anything brought back. Acronis have made a business decision not to include 'try&decide', and, I've made a business decision what they're offering is much poorer in comparison to TI2014 and not worth the upgrade price IMHO.
I also suspect they're in for a rough ride with this release?
I think Acronis wants their clients to pay additional fees for missing features. To be honest, I don't see any reasons to migrate from ATI 2014 to ATI 2015. I don't like it new interface too. It took me a lot of time to find ,,F11,, acronis startup recovery functions that was removed from a program itself and placed into acronis Tools and Utilities folder. I still use acronis 2010 instaled on Win 7 Pro. However, I have licenses for acronis 2013& 2014
I was reading all the other posts before writing my own. I too am having these same problems with the interface going completely black then the whole program crashes. I had to actually uninstall, then reinstall after upgrading while 2014 was still loaded on the C: drive because the crashes were so frequent when trying to do anything. It has improved somewhat, but still crashes pretty frequently. I am just stunned at the downgrade quality of an advertised upgrade.
I think Acronis wants their clients to pay additional fees for missing features. To be honest, I don't see any reasons to migrate from AIT 2014 to AIT 2015. I don't like it new interface too. It took me a lot of time to find ,,F11,, acronis startup recovery functions that was removed from a program itself and placed into acronis Tools and Utilities folder. I still use acronis 2010 installed on Win 7 Pro. However, I have licenses for acronis 2013& 2014
I still have ATI10 installed on some machines (not ati2010 but ATI10), which came out around 2007. ATI10&11 were the last really solid builds, imo, before ATI2014, which is what I'm running on my w8 machines.
They didn't say no one used it but that it was not used by many folks. I think many veterans avoided T&D because of probs it had and reboot issue. I'm guessing the issues were going to require more resources to address and maintain than the revenues T&D was likely to attract.
I think there might be a workaround for deleting individual backups but I haven't tried it yet:
use file explorer to delete the backup you do not want. Load ATI and select the backup task that made the backup and select to restore, It should complain that a file can't be found, tell it to ignore--I believe this will cause ATI to remove the file from the database.I haven't tried it because I haven't installed the release version of ATI. I have to set up a test PC first and that is going to take me a bit of time.
Usually when a new version is released, bugs are the major complaint. ati2014 was solid enough that there were relatively few bug complaints.
ati2015, interestingly, seems to be having more complaints about features than bugs.
I never had any issues with 'Try & Decide ' .
Terribly disappointing "upgrade." I purchased a copy for my son's new laptop and had to ask for a downgrade to TI2014. In addition to all the missing features (and I too never had problems with Try&Decide), TI 2015 doesn't seem to work with Chain2Gen--just throws an "Error 1" notice.
Frankly, I think they should fix all the problems, restore the expunged features, and THEN offer those of us who got burned with this terrible release a free copy.