Poll : Who is going to stick with ATI 2015 if Acronis doesn't release an update within 30 days comp. to 2014
Just wondering:
Who is going to stick with ATI 2015, if Acronis doesn't release an update within 30 days that brings back most of the features of the 2014 version into ATI 2015 and solves most of the bugs ?
Right now I'm dissapointed that loyal users of ATI are being used as BETA testers with a stripped down and buggy version of ATI2015 !!!
If the update doens't bring back most of the stripped items, I will ask for a refund ....
*****ACRONIS:*******
Please let this topic in place, because you will get an honest overview of loyal ATI users who are FORCED to ask you a refund, if you don't solve most of the complaints here on this forum, in the coming update !!!!
Also let me mention that you pushed the update to us with the auto update popup, without a link to an information page, where people could read all the information they needed about ATI 2015, so that we all could be warned in advanced, that ATI 2015 was in fact, a stripped down version of ATI 2014.
*****Forum users******
Please answer in SHORT why you are leaving ATI 2015 and WILL BE DOWNGRADING to ATI 2014 (OR SOMETHING ELSE) and asking for a refund if the update fails to solve your complaints within 30 days.
Don't go into the details, covered in the other topics about a missing feature or bugs, why you are asking for a refund.
Sticking with 2014. Without going into a rant about what I don't like, it is for all the reasons people are talking about already on these forums. I am very disappointed with 2015 and hope they fix this mess soon.
On the chance Acronis read this, even though it is not as critical as some of the other issues mentioned on the forum, please fix the ability to sort images by date.
I will not upgrade from TI 2014 to TI 2015, because functionality that I use a lot (consolidation, Trim SSD, Try & Decide, manual deletion of versions a.o.) has been removed. I could give more reasons, but they have been mentioned in other threads. Most importantly however: I do not trust Acronis anymore. Everything that is happening shows a customer unfriendly attitude.
Previous experience with TI in past years makes me very wary in any event about even considering upgrading to a new version on immediate release. Having had previous installs trash my drive boot sectors I just don't want to go there again. Then I see what they've done with their 2015 version and really can't believe they would want you to upgrade from 2014 to this aberration. Someone new to TI won't know any better but for them to offer this as an upgrade to existing 2013-14 users is a joke surely?
I plan on waiting for the first upgrade to happen in that first 30 days. But, yes, I would uninstall and revert back to the 2014 version and request a refund. This "upgrade" sure seems like a beta to me.
With some versions, bugs are the reason people are unhappy with the program. With others, it's the interface or feature set. In the first case, the product can be brought around to your liking. In the latter two, probably not.
Personally, for my needs, ATI2015 has gone in quite the opposite direction to suit my needs and preferences. It removes some key features (e.g., managing files) I want and leaves features I don't care about (cloud). I can appreciate a program having a simplified mode and an advanced mode. and ATI used to be sold in a basic and and advanced version. I'm building a test machine to run it just to stay somewhat knowledgeable. But ati2015 it doesn't fit my needs for my work machines.
If a prior version works for you, stick with it unless a new offering has features you want. And if that new version, despite its features, does not work well for you, revert. A newgrade is not an upgrade unless you fit in that part of the market that the vendor is aiming for.
I would never recommend that someone use ati (or any backup/imaging program) without free trial testing it first. ATI does provide that option.
We dumped True Image 2015, The 2014 version has a somewhat professional look to it, and is easy to navigate throughout the menu's. Fast forward to 2015, and Acronis decided to scrap what works and what everyone likes and make a horrid metro interface that is no longer professional looking and not user friendly. The new clumsy interface is just that, everything takes longer now to set up a simple backup than before.
Even Microsoft realized no one likes Metro in Windows 8.1, and is fixing there mistake in Windows 9.
Here is a tip Acronis-- if it ain't broke, don't fix it.
If this is the future of Acronis products, we will be seeking out other backup solutions.
I will be waiting another few days in the hope that they release a version that actually works. I'm in a bad place right now, don't want to risk going back to 2014, but 2015 is nearly useless.
Hopefully they'll release an update in a few days that fixes the major issues. If not, I'll request a refund and move back to 2014. Then, once 2015 is available on Amazon, I can write a review warning people to stay away.
Ironically, when Acronis went to the 2014 style interface, several years ago, everyone seemed to hate it and prefer the prior style of interface.
Historically, updates come out after about one month and 4 months, but it varies.
Hi
just received a mail that ATI2015 is available now :-).
Well at least via this link i could by it also if it isnt just released on the official Acronis page....
I would definitly wait till the first or even the second update for TI2015 is out ....
I am TI user since version 9 and dont know how many releases of a new version i followed. Most with the same procedure:
Gettting testversion from internet -> Trying to install (and if installation worked well, what is really not "standard" for a new ATI version) frustrated deinstallation after a vew days or even hours caused by bugs bugs and more bugs,
It may be a good procedure to step over a year and wait for ATI2016 (latest available August 2015 ;-)!) . It seems that if Acronis did major changes to interface or feature set there is an aditional "beta" phase using all "valued" customers.
S22
Sadly, I think I'm bailing entirely from Acronis products. I've been using them for some time.
ATI 2014 is problematic enough. It took a while to get a disk image that would actually restore to a new drive for disaster recovery (try it if you haven't yet on your backup, it's an eye-opening experience when they don't restore). And it's frustrating not to be able to reliably change backup settings without deleting and creating a new backup. But I've learned to cope.
I can understand perhaps needing to prune the product a bit from time to time for better long-term maintenance. But ATI 2015 really whacks out a lot of features. Some of them I can live without. But to gut so many features seems off to me, perhaps indicative of a code base with too much entropy and/or lack of good engineering to maintain the product, either of which kills my confidence going forward since this is mission-critical for me. And some of the other changes, like the interface, are not what I want. I want a good utility that lets me really control what it does in detail, not a state of the art user experience (although it's arguable if Metro is state of any art) on a beginner's product.
Anyway, good thing I read these forums before upgrading. I am a bit pissed I have all these old Acronis backups that I either need to keep 2014 around to access, or trash them when I start with a new product, but so be it. I suspect I'll move to Macrium, but haven't decided for sure yet.
Just going to say.....
Me Too. Acronis 2014 here I come (back).
I did not know Macrium until now. Thanks for this. They even support Linux based rescue cds.
A really interesting alternative
Historically, updates come out after about one month and 4 months, but it varies.
Very true. I've seen similar reactions to new versions of other applications. When a radically new interface is introduced, even if it replaces an ugly, awkward, non-intuitive interface, existing users howl. I think it's more about what you're used to: even if an interface is bad, once you're accustomed to it you hate to change and will view any replacement suspiciously.
tuttle, you are right. But Microsoft learned that the idea to force a new Gui design and remove good known features is not always the best idea.
I am suprised that Acronis made the same mistake.
Acronis True Image Premium 2015 is a laughable JOKE. Most respectable companies have been dropping support for Windows 8.1,but NOT acronis.
Totally trashed 2014 to alledgedly update to 2015 I have requested a FULL refund from Cleverbridge. Been a loyal Acronis user for over 10 years. NOT anymore,going to Paragon.
They could have least told us we were losing features in the name of Win 8.1,but out of some stupid reason they did not see the need,though we would stay loyal.
Mine installed finding that the boot cd would not even boot within 15 minutes.
Hogged all of the computer resources.
I just want a total removal including the legacy registry folders and keys. Some good programmer on here must write a script to accomplish this.
I am NOT recommending this piece of GARBAGE to any of my 3500+ customers,telling them to go to Paragon Software,they will even give you a discount for leaving acronis.
Many complaints about the new GUI interface for version 2015. I would think that is rather trivial. What I am concerned about is the functionality, which is pretty poor. This version is incredibly unstable and crashes frequently. 90% of the features included with version 2014 premium have been removed. having a solid backup program installed on any computer is a important as having a firewall and antivirus system. The new GUI interface is not even a problem.
forgot to add....I've already applied for and received a refund for this product and reinstalled 2014.
Posted in other thread before seeing this one. 2015 is currently a downgrade in features and interface. Even Microsoft realized users don't want Win8 Metro interface on the desktop. Acronis if you are reading this thread, you need to listed to your customers.
I'm also disappointed. I have just downloaded and installed Acronis 2015 and proceeded to do a backup and a validation. Still did not try any other feature, but while looking around in order to complete these two basic procedures I encountered a number of things I didn't like and I did not encounter others that I liked.
Among the latter is the apparent inability to choose a name for my full backup file. It's ridiculous. I may have failed to see it, but I tried several steps to find this basic feature and did not find it. May be someone can show me how I can find it. This will be for me like the last straw that broke the camel's back... I am ready to go back to Acronis 2014, or even 2013 or 2012 (actually, I have seven product versions in my account to choose from, prior to ATI 2015) and still keep 2014 until some update comes up. But if it turns out that I can't even choose a name for my backup files without renaming them after they are completed, as a matter of principle I will feel forced to uninstall it and ask for a refund. So I need to make a decision shortly.
Does anyone know if this naming feature is actually available to the user in ATI 2015 at the time of starting a new backup task?
Thanks in advance for help on this issue.
Check the prior forum posts. When you specify location and nane, you can change/specify the name. Click on the name or the pencil icon
Hi Scott,
Got it... Thank you very much for your timely help. But I'm sure you'll agree on this: It's a very, very awkward way of delivering usability or user-friendliness in a brand new version, is it not?
And I can only guess whether this simple issue I encountered is just a small hint to many or all the other problems that are being reported about this new version of the Acronis product. Things may be buried somewhere and they just may need to be discovered. Would you agree?
And now, please bear with me if you don't mind, what is your own overall assessment on this new release? Are you excited, just happy, so-so, just a bit disillusioned or... plainly disillusioned? Please...
Your opinion is very important to me, as I'm pending towards the "so-so-to-disillusioned" camp...
Please help!
Thanks.
After more than a decade of development, it is rather an odd interface.
I've already posted that ati2015 doesn't include of the features I want to meet my I erd poo nal needs and preferences. I'd rather have seen ari2014 perfected but you can't sell a fix-up as a new version. ATI seems to hit every other year. It hit the mark reasonably close last year, although some serious issues still needed work.
Quick answer NO
Reading the post above this does little for me wanting to upgrade. This release smacks of the 2010 version debacle.
I will not upgrade until the Customer base is listened too.
Acronis in particular Aliya Rakimgulova Vice President, Worldwide Support your catch cry "Customers come first" cannot come to fruition unless you actually listen.
As a long term Customer who has stuck with Acronis through thick and thin I am putting you on notice I don't think I can do this again.
I will definitely not be upgrading until I see some positive feedback, most likely scenario is that you have just lost a Customer of 7 years.
Not happy that Sync with external HDD has been removed! That is the reason I purchased Acronis and there was nothing in the upgrade saying features were removed. NOT HAPPY!
Sticking with 2014 until they get their heads out of the sand. I got too much riding on on that program to be upgrading to a buggy POS.
CLEAN IT UP.
For what it's worth, these were my issues:
In ATI 2014, all my backups were valid (green circle with a white check mark). In 2015, 1/3 of them were not marked as valid and when clicked on, I was told to "reconfigure" them.
I made a "test" image and entered comments in the appropriate box. No matter what I did, I could not find a way to view the comments. I chatted with ATI support and while they provided a response, that didn't work either.
When I used the "test" backup to reimage my drive, the results were a disaster. The drive wouldn't boot and put the computer in a never ending loop where I could either select "start windows normally" or something to the effect of let windows make the necessary repairs. I needed to use an emergency boot disk and then purged 2015 from my system. 2014 is stable and has never let me down.
I did remove 2015 from my system and installed 2014, but I remain undecided on whether to request a refund or waiting for some future update that resolves the present issues. I feel quite disappointed, because I had never had any big issues with Acronis before and, suddenly, I experienced a bunch of them all in a row, starting with my install/uninstall of ATI2015.
At least, it's good to know that Acronis doesn't seem to be raising barriers or difficulties to people who ask for a refund.
Regards.
Making a product easier to use is generally welcome to most people, but dumbing-down the product (removing useful features from 2014) has no appeal for me. I have no plan to buy TI 2015 and will stay with TI2014. Sometimes it takes a design failure to wake up a company and Windows8 is one example. Whenever a company emulates Windows-8-like-functionality, I cringe at the thought of what that will do to "ease of use" and finding useful components.
I'd like to see Acronis survive this thing because I've been with them for so many years. But, I am concerned that they have departed from what I like/enjoy in a software utility.
I cannot believe that Acronis Corp. continues to go ahead with a release of software that is so substandard that it is useless to even try to use. I see comments of people actually considering waiting for a updated version which could take months to accomplish. This is ridiculous in my opinion. I mean I could see some newly released software containing a bug or two, this just happens. but this software is absolutely unusable, look at all the post of the people uninstalling it because of this. A company, any company, that manufactures or provides a service to anyone that doesn't provide its intended function right "out of the box" is really playing with fire. I mean this a reputation destroying occurrence. As a consumer I would say this is completely unacceptable. If Acronis Corp. were a publically traded company and I was a major investor I would be calling for the immediate restructure of the management and the engineers responsible for creating this so called software.
I got a refund on 2015 within an hour of purchasing it. I cannot believe that Acronis would let this situation get out of hand. The crew, who wrote this version of the software, obviously did NOT finish it or just plain don't care. For Acronis NOT to release a fix within a few days of release shows that they only want what money they can get out of this. I still backup my desktop using the recovery CD from 2014 Premium. On my laptop, I purchased EaseUS ToDo Workstation 7. They have a WinPE builder built in, so my recovery environment for the laptop is Windows PE. They make it so simple to backup and recover...
Acronis...get your head out of the sand!
I did remove 2015 from my system and installed 2014, but I remain undecided on whether to request a refund or waiting for some future update that resolves the present issues. I feel quite disappointed, because I had never had any big issues with Acronis before and, suddenly, I experienced a bunch of them all in a row, starting with my install/uninstall of ATI2015.
At least, it's good to know that Acronis doesn't seem to be raising barriers or difficulties to people who ask for a refund.
Regards.
You have 30 days from purchase to get request a refund. If that is an option you might want to take, then consider the time factor. You can always repurchase later after doing a free trial of an updated version.
I cannot believe that Acronis Corp. continues to go ahead with a release of software that is so substandard that it is useless to even try to use. I see comments of people actually considering waiting for a updated version which could take months to accomplish. This is ridiculous in my opinion. I mean I could see some newly released software containing a bug or two, this just happens. but this software is absolutely unusable, look at all the post of the people uninstalling it because of this. A company, any company, that manufactures or provides a service to anyone that doesn't provide its intended function right "out of the box" is really playing with fire. I mean this a reputation destroying occurrence. As a consumer I would say this is completely unacceptable. If Acronis Corp. were a publicly traded company and I was a major investor I would be calling for the immediate restructure of the management and the engineers responsible for creating this so called software.
There are those in the company that believe that the best customer support is to build a bullet proof product to begin with. I have spoken with them. But the annual September new-version-release date seems to have priority. So ATI has off years and then the next year is usually reasonably good. Then they change the program to get new sales and it's an off year again.
I like your candid responses Scott. Yes, if you've ever been involved in discussions between "finance" and "engineering", the push to get product out the door in hopes of building a new revenue stream can be intense.
With a product like Acronis, the imperative to build that rock-solid utility is about as important as it gets with PC utilities. People can endure games that are buggy and even non-essential apps that are quirky. But when it comes to trustworthy backup/restore products, where people can potentially lose "all" their data, that utility needs to be "hard" and "right".
Acronis needs to understand that we are "thinking buyers" who are also understandably cautious in this area. Sure, Acronis needs an ongoing revenue stream and as a product ages that stream dries up. So, the answer is to allow those software engineers to build that "bullet-proof" design and build/maintain that loyal customer base to greater levels. Releasing products that harm that loyal base is a sure way to be having more meetings with the finance people...
There are those in the company that believe that the best customer support is to build a bullet proof product to begin with. I have spoken with them. But the annual September new-version-release date seems to have priority. So ATI has off years and then the next year is usually reasonably good. Then they change the program to get new sales and it's an off year again.
Can't agree more with you people... One hundred percent. Those of us who have been loyal customers of Acronis for a long time just wish and hope that the company's upper management will see the light!... That the path they are going will soon get them to a dead end. I, for one, wouldn't mind paying extra money to have the product I need -- a solid, reliable, backup and restore application that delivers what it is meant to deliver, nothing more and nothing less, period! The alternative is looking elsewhere...
Lets use this example...so you go to Ford to purchase a new 2015 Mustang, but this is their off year and your new car is in the garage every other week for something else wrong with it. Are you going to be happy with this? Are you not going to have second thoughts about purchasing another Ford in the future?
if a company is going to have "off" years with a product of such high importance regarding computer security and data integrity this company could not even begin to expect the consumer to continue to purchase products like this. I wonder does the business software for 2015 have the same quality? or was there a 2015 release for business level?
Lets use this example...so you go to Ford to purchase a new 2015 Mustang, but this is their off year and your new car is in the garage every other week for something else wrong with it. Are you going to be happy with this? Are you not going to have second thoughts about purchasing another Ford in the future?
lol. Actually this is close to what Ford and the rest of Detroit did for decades, beginning soon after WWI. They just skipped the "ON" years. Eventually, it came back to haunt them. But it took a really long time and a bevy of better products from competitors. Right now, the field in disk imaging/backup is full of potholes.
Sorry to go so far off point but the comparison spoke to me.
I've tried to get the cloud backup working for a few days now. PC or partition backup only backs up a few hundred megabytes out of several hundred gig. I also tested folder backup and that froze when I clicked backup. Killed the process and it did eventually started and completed (but it is not a disk image and I am happily using Carbonite to backup individual files).
I am going to request a refund right now and go back to 2014 which was quite good. Will do a trial version next time , if they fix this release.
I'm not necessarily setting a deadline of 30 days. I've gone back to the excellent TI 2014, and it's working fine. But if Acronis has not thoroughly fixed 2015 when the time comes to update, I will reluctantly try another vendor. This is a pity, because I have found Acronis products to be very good and their support very responsive for years. But TI 2015 as it is does not meet my needs, and if it is not fixed I will lose confidence in Acronis.
I too plan to revert to the 2014 version, unless Acronis shows some steps towards replacing missing features. I'll be curious to see if they're responsive to complaints from their longtime customers, or whether they're just writing us off in pursuit of a new customer base of casual users . . .
Already reverted to ATI2014. 2015 crashes my machine and lacks many features I want that others have already pointed to.
Why can't Acronis get their upgrades right and why do they have to make them NOT work?
I have not asked for a refund yet and plan on monitoring this forum to see if something goes right for a week or so - and if not then I will ask for a refund.
For what it's worth, these were my issues:
In ATI 2014, all my backups were valid (green circle with a white check mark). In 2015, 1/3 of them were not marked as valid and when clicked on, I was told to "reconfigure" them.
I made a "test" image and entered comments in the appropriate box. No matter what I did, I could not find a way to view the comments. I chatted with ATI support and while they provided a response, that didn't work either.
When I used the "test" backup to reimage my drive, the results were a disaster. The drive wouldn't boot and put the computer in a never ending loop where I could either select "start windows normally" or something to the effect of let windows make the necessary repairs. I needed to use an emergency boot disk and then purged 2015 from my system. 2014 is stable and has never let me down.
To clarify the above post, after my disastrous experience trying to reimage my Windows 7 drive, I called Cleverbridge and explained I wanted a refund. The CSR said he had received similar requests and granted mine. Since then, I have received a follow-up contact from Acronis regarding my inability to view comments (probably automated). I explained I no longer own the program and reverted to 2014. I then received a personalized response asking what Acronis could do to ensure my continuing support. I also received a request from Acronis for a copy of the e-mail sent to Cleverbridge., I explained it was a phone call.
I had no intention of waiting 30 days for an update when the program was so useless, it should never have been released. Cleverbridge was the authorized processor and it was reasonable to contact them. Had it been delayed or denied, I would have disputed it with my credit card issuer.
There's no guarantee an update will be released within 30 days of your purchase.
Scott Hieber makes a good point. Is Acronis really going to make major changes in 2015 based on complaints in the forum? I doubt it.
So I decided why wait? I've uninstalled 2015. What a relief to have 2014 back! I was worried I'd have problems with the uninstaller based on some reports here, but luckily I installed 2015 under Total Uninstaller, so was a little more confident I'd get rid of the leftovers. 2014 appears to be working although I haven't tried restoring yet, just backing up.
It's so nice to have all the features back and be able to tweak it how I want! They ripped out so many options that were previously there.
I've been battling with this 2015 after 10 days of emails to and from Acronis, and today now I have a Beta 5554 version that I can actually use.
Whether I like the new layout is another thing.
For me having this huge area in the middle with next to nothing in it, and the other sections squashed in around it is a bad design in my opion.
With this present layout the menu list of Backup names is truncated sometimes if you want to put a long name for it, and there is no way you can drag the divider across to adjust the size to see the full name.
This 2015 release if I didn't know different looks like Version 1.00 from home software writer.
Overall think Acronis rushed this out and Users now are the Beta testers, I will see what other gremlins rear their ugly heads if any, before I seek my refund - at the moment my reason for a refund would be the software is not fit for purpose and is an amateurish version release - nearly said upgrade there - how wrong that would be for this apparent 'downgrade' due to all the tools stripped out.
Acronis needs to offer the very loyal customers that Acronis 2015 screwed up their computer a MAJOR DISCOUNT on the final working version.
It would aslo be nice if they post screen shots on this site,PRIOR to anyone buying it.
Acronis 2014 works fine on Windows 8.1 HP products,the hardest out there.
Dale P. Baker
MCSE,A+ 25 years and counting
Acronis needs to offer the very loyal customers that Acronis 2015 screwed up their computer a MAJOR DISCOUNT on the final working version.
It would aslo be nice if they post screen shots on this site,PRIOR to anyone buying it.
Acronis 2014 works fine on Windows 8.1 HP products,the hardest out there.Dale P. Baker
MCSE,A+ 25 years and counting
If they cannot post a fix in a timely fashion...what makes you think that they will offer discounts. Many of us have received refunds! I don't see Acronis too, overly, bothered by this issue.
I am testing EaseUs ver 7 and am finding it a pleasure compared to ATI 2015 - I've been battling with ATI 2015 for a couple of weeks - can't stand the layout and totally fed up with it.
My suggestion to Acronis is get your act together and get moving on sorting this awful version out - I for one am on the point of turning my back on this ATI 2015 and will be looking for a refund.
I know that isn't going to make the company go bust but I think they have failed miserable here