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Drivecleanser will not start

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When I try use use Drivecleanser I get a errror message 0x00640067+0x00090BC0 and it will not run.
Thanks
MachineGun

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What did you have to do to fix the error?

Hello everyone!

MachineGun wrote:
Install Snapapisetup709

MachineGun

MachineGun, this will destroy the actually installed Acronis True Image 2015, because this is a very old snapapi driver.

Could you please reinstall Acronis True Image 2015 and reproduce the problem with Drive Cleanser, gather the Acronis System Report and send it to me in a PM (please put the link to this post in the PM) for investigation?

Thank you in advance.
Kind regards,

Hi
I removed snapati by going to Control Panel/Programes, and every thing seems Ok.
I uninstalled ver 15 and tried to re install, wow big mistake.
I bought the upgrade ver of 15 and it would not reinstall without ver 14 installed to upgrade from. Wanted me to buy the full version.
Hope this will work Ok
Thanks
MachineGun

Hi,

it sounds like you have installed an old version of snapapi. An old version of snapapi would hardly work with the new version of Application. The only explanation, why you have got working True Imge is that after reboot the correct version of snapapi (which was installed during installation of True Image 2015 from the main installation package) is used by the program.

The right way would be to remove the old snapapi in order to avoid conflicts.
If the application will not work after that, I would suggest to reinstall True Image. With all needed reboots in this case.

For installation of True Image 2015 you might need your upgrade serial number for 2015 and the full serial for previous version.
You can find both under your account on www.acronis.com

Looking forward to your response.

Kind regards,

Hi
I can not reinstall ATI15 because I do not have a full version of ATI 14 serial number, it is a upgrade as well.
MachineGun

You will need the serial number of the last full product you possessed.