Beyond Frustrated with this Company

Lisa Rice wrote:

I was doing a restore from an external drive (duh) and it FROZE up Stopped working - for over an hour while saying 37 mins to complete. I turned off my computer unplugged the external hard drive and guess what - NO OPERATING SYSTEM is found

ANYONE have the ability to tell me what i should do - besides never use this program again?? I work from the computer that is now out of commission!!!!

So, you tried to do a restore. Was it a full restore from a bootable disk, or a partial restore from an OS + App?

In either event, now your original disk is no longer functioning?

Depending on how you did the restore, you might have a few options on how to recover your data.

Hello Lisa and Carrol,

Lisa, I'm really sorry for the delay with the response. Actually I've sent you a Private Message with the instructions on how to resolve the issue.

Please let me know if it's still not fixed.

Thank you.

I was brousing the forum to see how others use/abuse this
product. I've been a computer fixer uper since 286/386 and
this is the finest software product I have ever used....and I use it
and use it and use it. I've used it at least a hundred times in the last
year or two. Why? Well why bother with a Virus attack repair when
with the push of a button you can have a completely new OS and
data? I backup every night (during the night) and can go anywhere
on the web I want without fear. Only once did I get a virus that wiped out .exe files only and that one got Acronis too. Now I keep a
spare 200GB drive with a back up on it for just such an emergency.

I truly love this product
Frank Ward
Atlanta, Ga

To: Frank Ward
Why not start your own thread to praise your beloved Acronis? Did you provide any help to the original poster? Did your post help anyone else viewing this thread for a solution? Answer: NO/NO

To Acronis:
Why not post the solution here, rather than PM, so that the next user experiencing this problem might benefit.

My purpose in writing wasn't to help the original poster. The support team said they did that in a private e-mail. I was only "talking out loud" about my use of the product. However I think I have had her problem and found that any time you try to install the backup and there is a failure (for any reason power outage, etc) the mbr is changed and the "receiving" HDD no longer is noted as "active". You can't try to install the bkt a second time without using MS DiskConfig to make the receiving HDD active again and loading the bkt file in the booting phase instead of when the OS is running. My solution involves the use of a third HDD with a functioning OS to "alter the "sick" HDD and set its mbr to "active" before trying to use the bkt file on the exernal HDD again. I didn't think this was a viable alternative for a user who was angry. It has been my experience that people who become angry at machines have already lost anyway since they are no longer thinking locically to solve the problem.

Because I am not sure that this is the proper solution to her problem, I didn't post any help and left if for more advanced users like you to do. Sorry if I intruded in your territory by approving of the product. I'll go back to lurking now.

Frank Ward

Oh, good point Frank! I did not consider the partition being marked inactive, but this could certainly create the problem.

If the case is simply an inactive partition flag, you don't really need a 3rd HDD. (I mean, it works, but it is overkill since it tends to be much easier to procure a bootable CD rom with the proper software).

You can just get an "ultimate bootCD", that has a partition manager on it to activate the partition.

I normally use ranish boot partition manager, and you can download the ultimate bootCD online (or any other beasts like that), or just make your own.

jerry wells wrote:

To: Frank Ward
Why not start your own thread to praise your beloved Acronis? Did you provide any help to the original poster? Did your post help anyone else viewing this thread for a solution?

jerry wells,

Personally, I didn't find Frank's post out of place. If someone is upset, it can sometimes help to read a calm reply by someone for whom the program does work.

This post by me may also not be considered directly helpful to the original poster, but it should be helpful to forum in general.

jerry wells wrote:

To Acronis:

Why not post the solution here, rather than PM, so that the next user experiencing this problem might benefit.

I'm not Acronis, but please understand that there are many times that information provided by Acronis contains personal and/or private information. For example, custom links may be provided or content may include parts of previous correspondence with Support. This type of information is not allowed to be posted.

Lisa wrote:

I was doing a restore from an external drive (duh) and it FROZE up Stopped working - for over an hour while saying 37 mins to complete. I turned off my computer unplugged the external hard drive and guess what - NO OPERATING SYSTEM is found

The reference to time is meaningless---it has no validity and the user must disregard. The operating system was lost because the first part of the restore is to wipe the prior away.

The next time you do a restore, start it from the TI Rescue CD and after it begins, go do something else, if fact, even do the restore at night. It will take some time and just because it visibly looks like it is frozen, most of time that really is not the case. Let the restore proceed. If you yank the plug, a non-bootable will be the result every time.