Compltibility with Photoshop CS 6

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Hi

Whilst trying out True image 2014 and 2015, I discovered that Photoshop CS6 locks up; specifically, when I try and save an image!

The only way, I can close Photoshop, is to do so through the Task Manage, in Windows 8.1 (Ctrl, Alt, & Del).

When I re-open Photoshop, it automatically recovers the image that I was trying to save!

However, as soon as I try to save, Photoshop again locks up!

I find myself in a loop, which I cannot get out of!

If I completely remove Acronis (Remove all evidence of the program), and then open Photoshop, the problem is still present.

However, if I re-install Photoshop, the problem is removed!

Note, that if I re-install Photoshop, with Acronis on board, the problem is not resolved!

My way of getting around this, is NOT to use Acronis live (All evidence of installation, Removed) - I use the bootable media to back up my operating system

I would be interested to hear if anyone else has had this experience!

Note, that I have experienced this problem, on both my laptop, and my desktop; so I don't think that it is an installation problem

Wed, 10/01/2014 - 08:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm running Windows 7 Pro and have Adobe Design and Web CS6 Suite installed. I installed Acronis 2014 after the installation of Adobe and have no problems saving images with Photoshop CS6. I haven't tried Acronis 2015 yet as I'm still waiting to see if any bugs surface before I back up business files with it.

Wed, 10/01/2014 - 09:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 38

Hi Brian,

Have you tried reporting this issue to Adobe support?

From the description looks like environment-specific incompatibility of Photoshop libraries with some of those from Acronis.

I'm not trying to finger-point, but practically even if the issue gets reproduced in Acronis labs, we won't be able to change Photoshop libraries code -> the exception happens there.

So the ideal situation is that Adobe support gets some dumps of the hanging/crashing Photoshop processes from your machine along with some system-specific logs/data -> then analyzes the data on RnD level and finds the product code problem which leads to exception/lockup in the Photoshop libraries.

Thx,
Alexander

Wed, 10/01/2014 - 10:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 13
Comments: 66

Thanks, for your advice, Alexander!

-

I have looked into this, and the only way I can inform Adobe is by paying for support; unfortunately as a pensioner, of limited means, I cannot afford to do this!

If I perform a goggle search on this subject, I find that others have experienced similar problems, which appear not to have been resolved - However, no one has associated this problem with Acronis!

It is all very sad, as I have just purchased 2014 (free upgrade to 2015), planning to use this program to back up my operating system, and personal folders - the latter by daily differential backup!

I will have to live with just using the bootable media

Wed, 10/01/2014 - 15:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 38

Brian,

Maybe then posting it at Adobe communities may help in the end. Feel free to point Adobe reps to this thread; they can PM me if assistance in investigation is needed (e.g. if they have some questions about how Acronis low-level modules operate, etc).

P.S. Personally I use Flash boot media a lot for my backups. Just don't forget to validate the resulting backups (this advice is true for any environment).

Thx,
Alexander

Wed, 10/01/2014 - 16:23
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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I have a problem that Adobe CC freezes when using the file open Windows dialog box. Adobe support said it was a shell extension. When I disable the Acronis shell extensions, Adobe does stop crashing. Try disabling them with ShellExView.

Sat, 10/04/2014 - 17:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 66

Thanks, for this tip, William, but I haven't a clue what Acronis shell extensions, are, or, where to locate them!

However, I may (not fully tested yet, have solved the problem - I have re-installed Photoshop on s different drive, to Acronis (I have two SSD's) -

BTW - I have also reverted to Acronis 2014, as I have found 2015 unusable

It frequently locked up (I click on folder locations, and nothing happened).

Also, when I tried to restore an earlier image of my operating system, it deleted my "System Reserved" partition - what a nightmare - I had to delete the whole of my C drive, and reload Windows 8, from the DVD

I'm convinced that 2015 is a trial prototype

Sat, 10/04/2014 - 20:39